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About the Job
MSP IT Director
Location: Lakewood, NJ (Onsite)
Department: Managed Services Provider (MSP)
Responsibilities
Technical & Strategic Leadership: Act as the senior-most onsite technical resource, handling escalations, architecture, and solution design. Standardize local processes, tools, and systems to ensure stability and reduce recurring issues.
Infrastructure & Systems Oversight: Lead implementation and support of LAN/WAN networking, firewalls, routing, switching, wireless, Windows Server/Active Directory, Microsoft 365 (Exchange, SharePoint, Teams), Citrix/VDI, VoIP systems, and security posture management.
Operational Management: Oversee daily IT operations and service tickets, ensuring SLA compliance and quality documentation. Coordinate with DAS Health's broader MSP teams and project managers for seamless service delivery.
Client Relationship Management: Serve as the senior onsite liaison to client leadership, proactively communicating status updates, risks, and opportunities for improvement. Provide trusted technology advisory, planning, and project leadership.
Requirements
Experience: 10–15+ years in IT support, field services, or systems engineering roles (MSP or healthcare environment preferred).
Leadership: 5+ years in a leadership, managerial, or senior escalation capacity with experience mentoring technical staff.
Technical Skills:
Windows Server environments & Active Directory
Microsoft 365 administration (Email, SharePoint, Teams, Azure)
Networking (firewalls, routing, VLANs, wireless infrastructure)
Endpoint management, RMM tools, patching, antivirus, and backup solutions
VoIP/telephony systems
Security posture management (endpoint & network protection)
Citrix (preferred but not required)
Other Skills: Excellent troubleshooting, diagnostic, and client-facing communication skills with the ability to engage executive leadership.
Work Environment
This position is fully onsite in Lakewood, NJ.
The client workplace reflects a tight-knit, culturally rich community where traditions are central to daily operations.
Candidates should be comfortable working in and respecting these customs, which may include practices such as gender-separate workspaces and traditional office norms.
Successful candidates will demonstrate professionalism, adaptability, and cultural awareness in a unique work environment.
Seniority level Director
Employment type Full-time
Job function Information Technology
Industries Software Development
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Location: Lakewood, NJ (Onsite)
Department: Managed Services Provider (MSP)
Responsibilities
Technical & Strategic Leadership: Act as the senior-most onsite technical resource, handling escalations, architecture, and solution design. Standardize local processes, tools, and systems to ensure stability and reduce recurring issues.
Infrastructure & Systems Oversight: Lead implementation and support of LAN/WAN networking, firewalls, routing, switching, wireless, Windows Server/Active Directory, Microsoft 365 (Exchange, SharePoint, Teams), Citrix/VDI, VoIP systems, and security posture management.
Operational Management: Oversee daily IT operations and service tickets, ensuring SLA compliance and quality documentation. Coordinate with DAS Health's broader MSP teams and project managers for seamless service delivery.
Client Relationship Management: Serve as the senior onsite liaison to client leadership, proactively communicating status updates, risks, and opportunities for improvement. Provide trusted technology advisory, planning, and project leadership.
Requirements
Experience: 10–15+ years in IT support, field services, or systems engineering roles (MSP or healthcare environment preferred).
Leadership: 5+ years in a leadership, managerial, or senior escalation capacity with experience mentoring technical staff.
Technical Skills:
Windows Server environments & Active Directory
Microsoft 365 administration (Email, SharePoint, Teams, Azure)
Networking (firewalls, routing, VLANs, wireless infrastructure)
Endpoint management, RMM tools, patching, antivirus, and backup solutions
VoIP/telephony systems
Security posture management (endpoint & network protection)
Citrix (preferred but not required)
Other Skills: Excellent troubleshooting, diagnostic, and client-facing communication skills with the ability to engage executive leadership.
Work Environment
This position is fully onsite in Lakewood, NJ.
The client workplace reflects a tight-knit, culturally rich community where traditions are central to daily operations.
Candidates should be comfortable working in and respecting these customs, which may include practices such as gender-separate workspaces and traditional office norms.
Successful candidates will demonstrate professionalism, adaptability, and cultural awareness in a unique work environment.
Seniority level Director
Employment type Full-time
Job function Information Technology
Industries Software Development
#J-18808-Ljbffr