TEKsystems c/o Allegis Group
Description
This position will provide full onsite support (5 days/week in office requirement) for End User computer devices such as laptops/desktops, mobile devices, video conferencing equipment, and printers. The candidate will support VIP employees (White Glove). The role will support incidents, service requests, IT onboarding and offboarding as well as basic IMAC responsibilities. The role will follow Asset management policies and procedures with the deployment, recovery and disposal of assets.
Responsibilities & Deliverables
Manage Desktops and Laptops running Microsoft Windows and Apple MAC OS using current procedures.
Manage end user devices with the existing tools supporting printers, desk phones, voice mail, MS Teams, application setup/support, Mobile Devices.
Provide support to all authorized users who access provided services, Help Desk device and software from any location, troubleshoot remotely using tools and break-fix services as applicable.
Provide status and updates on Incidents/Problems at request and according to severity guidelines.
Coordinate Help Desk service-related activities with Level 2 and Level 3 support teams and communicate with the authorized Users as necessary. Status communications on ticket progress with the end-user/requestor to be done and documented in each ticket.
Provide support for all video/audio conference endpoints at all locations. (included vendor maintenance coordination and end user operational support)
All activities in relation with White Glove Services (i.e. open new tickets, follow tickets, ensure the correct tickets closing, etc.) on behalf of the White Glove authorized user is performed by deskside personnel or remote Help Desk support.
Perform asset tracking, inventory management and monthly reporting (asset details, location).
Skills
Desktop
Windows 10
Support
Troubleshooting
Active directory
Windows
Customer service
Hardware
Mac
mac os x
macos
Ticketing system
Additional Skills & Qualifications
3 month contract to start, has the potential to be up to 6 months
2+ years of IT Desktop support experience
Experience supporting both mac/Windows
Experience configuring, installing, maintaining and upgrading computer systems hardware and software
Great customer service
Job Type & Location This is a Contract position based out of Lake Mary, FL.
Pay and Benefits The pay range for this position is $19.00 – $26.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Lake Mary, FL.
Application Deadline This position is anticipated to close on Dec 11, 2025.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Responsibilities & Deliverables
Manage Desktops and Laptops running Microsoft Windows and Apple MAC OS using current procedures.
Manage end user devices with the existing tools supporting printers, desk phones, voice mail, MS Teams, application setup/support, Mobile Devices.
Provide support to all authorized users who access provided services, Help Desk device and software from any location, troubleshoot remotely using tools and break-fix services as applicable.
Provide status and updates on Incidents/Problems at request and according to severity guidelines.
Coordinate Help Desk service-related activities with Level 2 and Level 3 support teams and communicate with the authorized Users as necessary. Status communications on ticket progress with the end-user/requestor to be done and documented in each ticket.
Provide support for all video/audio conference endpoints at all locations. (included vendor maintenance coordination and end user operational support)
All activities in relation with White Glove Services (i.e. open new tickets, follow tickets, ensure the correct tickets closing, etc.) on behalf of the White Glove authorized user is performed by deskside personnel or remote Help Desk support.
Perform asset tracking, inventory management and monthly reporting (asset details, location).
Skills
Desktop
Windows 10
Support
Troubleshooting
Active directory
Windows
Customer service
Hardware
Mac
mac os x
macos
Ticketing system
Additional Skills & Qualifications
3 month contract to start, has the potential to be up to 6 months
2+ years of IT Desktop support experience
Experience supporting both mac/Windows
Experience configuring, installing, maintaining and upgrading computer systems hardware and software
Great customer service
Job Type & Location This is a Contract position based out of Lake Mary, FL.
Pay and Benefits The pay range for this position is $19.00 – $26.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Lake Mary, FL.
Application Deadline This position is anticipated to close on Dec 11, 2025.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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