Everience Benelux
First Level IT Support (m/w/d) – Belgium (Remote)
Everience Benelux, Sauk Trail Beach, Wisconsin, United States
Get AI-powered advice on this job and more exclusive features.
Company Description Our mission at
Everience
is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.
We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics.
Everience operates in the Benelux and internationally and has 16 sites in Europe.
The quality of our services and the excellence of the technical expertise of our employees is our priority. Everience is recruiting…
Job Description Responsibilities
Assist the client with first level support.
Provide support for computer systems in case of hardware and software incidents.
Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems.
Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers.
Always demonstrate excellent customer service.
Qualifications Technical/Business Skills
Good technical knowledge of workplace environment and end-user services: Windows environment, O365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.
Monitoring and reporting of the production environment (dashboards, KPIs).
Monitoring and improvement of procedures and documentation.
Basic knowledge of Apple environment (iPhone).
Incident and request processing (ITIL – ticket tracking).
IT Support experience in a large enterprise environment (+ 400 users).
Essential Experience/skills
Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
Motivation and real desire to improve and learn.
Organized, able to work independently, pragmatic, and hands‑on approach.
Spoken languages: English (fluent), Dutch (fluent) and French (fluent).
Additional Information
Location: based in Belgium, remote.
Workload: 5 days per week.
All our positions are open to people with disabilities.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Everience Benelux by 2x.
#J-18808-Ljbffr
Company Description Our mission at
Everience
is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.
We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics.
Everience operates in the Benelux and internationally and has 16 sites in Europe.
The quality of our services and the excellence of the technical expertise of our employees is our priority. Everience is recruiting…
Job Description Responsibilities
Assist the client with first level support.
Provide support for computer systems in case of hardware and software incidents.
Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems.
Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers.
Always demonstrate excellent customer service.
Qualifications Technical/Business Skills
Good technical knowledge of workplace environment and end-user services: Windows environment, O365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.
Monitoring and reporting of the production environment (dashboards, KPIs).
Monitoring and improvement of procedures and documentation.
Basic knowledge of Apple environment (iPhone).
Incident and request processing (ITIL – ticket tracking).
IT Support experience in a large enterprise environment (+ 400 users).
Essential Experience/skills
Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
Motivation and real desire to improve and learn.
Organized, able to work independently, pragmatic, and hands‑on approach.
Spoken languages: English (fluent), Dutch (fluent) and French (fluent).
Additional Information
Location: based in Belgium, remote.
Workload: 5 days per week.
All our positions are open to people with disabilities.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Everience Benelux by 2x.
#J-18808-Ljbffr