TEKsystems c/o Allegis Group
Helpdesk Specialist – Service Desk Support (Contract-to-Hire)
TEKsystems c/o Allegis Group, North Haven, Connecticut, us, 06473
Helpdesk Specialist – Service Desk Support (Contract-to-Hire)
Location: North Haven, CT (Hybrid: 3 days on-site, 2 remote)
Contract: 1+ year, Contract-to-Hire (eligible for permanent hire after 6 months)
Schedule: 37.5 hours/week
Position Summary We are seeking an experienced Helpdesk Specialist to join a dynamic Service Desk team, providing Tier I and Tier II technical support to a large enterprise user base. This role is primarily phone-based (80-100%) and requires strong troubleshooting skills across multiple platforms and business applications.
Key Responsibilities
Provide Tier I and Tier II support for enterprise applications, including web browsers, email (Outlook), HR and Procurement tools, and financial systems
Diagnose and resolve hardware, software, and network-related issues; maintain ownership of tickets until resolution
Troubleshoot complex issues remotely, including installation, configuration, and functional support of software and systems
Perform preventative maintenance and ensure systems remain up-to-date with organizational and vendor standards
Install and coordinate repair of computing devices and peripherals connected to the network
Develop and maintain Knowledge Base content; provide informal training and guidance to clients and colleagues
Ensure compliance with security policies and procedures
Document all work in the departmental ticketing system daily
Required Qualifications
3-5 years of helpdesk or technical support experience in a Service Desk environment
Strong knowledge of Windows XP and familiarity with Mac or Linux environments
Certifications: A+, Network+, or vendor-specific (Microsoft, Dell, Apple)
Excellent customer service skills, professional presence, and ability to work collaboratively
Strong documentation and communication skills
Experience with ticketing systems (HP Service Desk preferred)
Preferred Background
Previous experience supporting large-scale environments in Fortune 500, healthcare, or higher education sectors
Familiarity with HR systems, procurement tools, and financial applications
Basic network troubleshooting and backup restoration experience
Ideal Candidate Profile
Comes from a high-volume Service Desk environment supporting thousands of end users
Has worked in Fortune 500, healthcare, or higher education organizations where compliance and documentation are critical
Comfortable handling 80-100% phone-based support and resolving Tier I and Tier II issues efficiently
Holds industry certifications (A+, Network+, Microsoft, Dell, or Apple) and demonstrates strong technical troubleshooting skills
Professional, customer-focused, and thrives in a collaborative team setting
Work Environment
Hybrid schedule: 3 days on-site, 2 remote (initial training is on-site)
7.5-hour workdays, 37.5 hours per week
Why This Role? This position offers significant growth potential within a stable and forward-thinking organization. You’ll work in an environment that values professional development, promotes from within, and invests in the latest technology to keep the team ahead of industry trends.
Job Type & Location This is a Contract to Hire position based out of North Haven, CT.
Pay and Benefits The pay range for this position is $22.00 – $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in North Haven, CT.
Application Deadline This position is anticipated to close on Dec 15, 2025.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Position Summary We are seeking an experienced Helpdesk Specialist to join a dynamic Service Desk team, providing Tier I and Tier II technical support to a large enterprise user base. This role is primarily phone-based (80-100%) and requires strong troubleshooting skills across multiple platforms and business applications.
Key Responsibilities
Provide Tier I and Tier II support for enterprise applications, including web browsers, email (Outlook), HR and Procurement tools, and financial systems
Diagnose and resolve hardware, software, and network-related issues; maintain ownership of tickets until resolution
Troubleshoot complex issues remotely, including installation, configuration, and functional support of software and systems
Perform preventative maintenance and ensure systems remain up-to-date with organizational and vendor standards
Install and coordinate repair of computing devices and peripherals connected to the network
Develop and maintain Knowledge Base content; provide informal training and guidance to clients and colleagues
Ensure compliance with security policies and procedures
Document all work in the departmental ticketing system daily
Required Qualifications
3-5 years of helpdesk or technical support experience in a Service Desk environment
Strong knowledge of Windows XP and familiarity with Mac or Linux environments
Certifications: A+, Network+, or vendor-specific (Microsoft, Dell, Apple)
Excellent customer service skills, professional presence, and ability to work collaboratively
Strong documentation and communication skills
Experience with ticketing systems (HP Service Desk preferred)
Preferred Background
Previous experience supporting large-scale environments in Fortune 500, healthcare, or higher education sectors
Familiarity with HR systems, procurement tools, and financial applications
Basic network troubleshooting and backup restoration experience
Ideal Candidate Profile
Comes from a high-volume Service Desk environment supporting thousands of end users
Has worked in Fortune 500, healthcare, or higher education organizations where compliance and documentation are critical
Comfortable handling 80-100% phone-based support and resolving Tier I and Tier II issues efficiently
Holds industry certifications (A+, Network+, Microsoft, Dell, or Apple) and demonstrates strong technical troubleshooting skills
Professional, customer-focused, and thrives in a collaborative team setting
Work Environment
Hybrid schedule: 3 days on-site, 2 remote (initial training is on-site)
7.5-hour workdays, 37.5 hours per week
Why This Role? This position offers significant growth potential within a stable and forward-thinking organization. You’ll work in an environment that values professional development, promotes from within, and invests in the latest technology to keep the team ahead of industry trends.
Job Type & Location This is a Contract to Hire position based out of North Haven, CT.
Pay and Benefits The pay range for this position is $22.00 – $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in North Haven, CT.
Application Deadline This position is anticipated to close on Dec 15, 2025.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr