Four Seasons Hotels and Resorts
Join to apply for the
Front Office Manager
role at
Four Seasons Hotels and Resorts
About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location Austin’s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown— on the banks of Lady Bird Lake—the Hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin’s first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever‑evolving food and beverage offerings.
About the Role Four Seasons Hotel Austin is seeking a
Front Office Manager
to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.
What You Will Do Are you excited about delivering the best Rooms experience to our guests? This position may be the perfect fit for you! The Front Office Manager is a Department Head level position and is a central part of the Front Office Team. Reporting to the Director of Rooms, this position directs and oversees the activities of the Front Desk, Communications, Concierge, Bell, and Driveway teams. Serves as Manager on Duty and provides hands‑on support to the Front Office team to ensure seamless daily operations. Plans for special events and large groups by looking ahead and preparing the team members for large events to include weddings, hotel activations, social and sporting events in the city. Anticipates guest needs, delivers personalized service, and upholds Four Seasons standards to create exceptional experiences. This highly visible leadership role is critical to maintaining flawless operations and elevating guest satisfaction through strong floor presence. As Front Office Manager, you will drive service excellence, support team performance, and uphold the highest standards of hospitality.
What You Bring
High attention to detail and custom service skills.
5+ years of progressive Rooms Division experience required, including 3+ years in a leadership role. Previous luxury hotel or resort experience preferred.
Experience working with Forbes Travel Guide standards is an advantage.
Strong business acumen, work ethic and communication skills.
Strong communication skills with guests, staff, and rooms division teams, including housekeeping and reservations.
Ability to manage, delegate, follow up, develop, coach and counsel hourly and management staff within Front Office department.
US work authorization is required.
What We Offer COMPLIMENTARY
Medical, Dental and Vision Insurance after 30 days!!!
Room night stays at Four Seasons Worldwide
Employee meals prepared by the Four Seasons Culinary Team
Dry cleaning and alteration of employee uniforms
Parking in Downtown Austin during work shifts
DISCOUNTED
Discounted public transportation options
Four Seasons beds and bedding
Gold’s Gym membership
Additional
Vacation, Sick, Twelve (12) Paid Holidays
401k participation with a company matching program
100% Company-Paid Parental Leave
Growth opportunities within Four Seasons
Schedule & Hours As our hotel is open 24/7, 365 days a year, we expect our leaders to be flexible in working mornings, evenings, weekends, and holidays.
The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus.
Four Seasons is an Equal Opportunity,
Affirmative Action employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
#J-18808-Ljbffr
Front Office Manager
role at
Four Seasons Hotels and Resorts
About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location Austin’s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown— on the banks of Lady Bird Lake—the Hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin’s first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever‑evolving food and beverage offerings.
About the Role Four Seasons Hotel Austin is seeking a
Front Office Manager
to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.
What You Will Do Are you excited about delivering the best Rooms experience to our guests? This position may be the perfect fit for you! The Front Office Manager is a Department Head level position and is a central part of the Front Office Team. Reporting to the Director of Rooms, this position directs and oversees the activities of the Front Desk, Communications, Concierge, Bell, and Driveway teams. Serves as Manager on Duty and provides hands‑on support to the Front Office team to ensure seamless daily operations. Plans for special events and large groups by looking ahead and preparing the team members for large events to include weddings, hotel activations, social and sporting events in the city. Anticipates guest needs, delivers personalized service, and upholds Four Seasons standards to create exceptional experiences. This highly visible leadership role is critical to maintaining flawless operations and elevating guest satisfaction through strong floor presence. As Front Office Manager, you will drive service excellence, support team performance, and uphold the highest standards of hospitality.
What You Bring
High attention to detail and custom service skills.
5+ years of progressive Rooms Division experience required, including 3+ years in a leadership role. Previous luxury hotel or resort experience preferred.
Experience working with Forbes Travel Guide standards is an advantage.
Strong business acumen, work ethic and communication skills.
Strong communication skills with guests, staff, and rooms division teams, including housekeeping and reservations.
Ability to manage, delegate, follow up, develop, coach and counsel hourly and management staff within Front Office department.
US work authorization is required.
What We Offer COMPLIMENTARY
Medical, Dental and Vision Insurance after 30 days!!!
Room night stays at Four Seasons Worldwide
Employee meals prepared by the Four Seasons Culinary Team
Dry cleaning and alteration of employee uniforms
Parking in Downtown Austin during work shifts
DISCOUNTED
Discounted public transportation options
Four Seasons beds and bedding
Gold’s Gym membership
Additional
Vacation, Sick, Twelve (12) Paid Holidays
401k participation with a company matching program
100% Company-Paid Parental Leave
Growth opportunities within Four Seasons
Schedule & Hours As our hotel is open 24/7, 365 days a year, we expect our leaders to be flexible in working mornings, evenings, weekends, and holidays.
The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus.
Four Seasons is an Equal Opportunity,
Affirmative Action employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
#J-18808-Ljbffr