Dixie Chemical Co.
Job Summary
Leads technical support for customers, bridging R&D and sales by troubleshooting issues, ensuring product application success (e.g., thermosets, coatings, additives, fuel, and lubricants, etc), training teams, driving new product development, managing technical projects, and ensuring regulatory compliance, often overseeing service teams and ensuring safe, effective chemical solutions for complex industrial needs.
Summary of Essential Job Functions
Customer Support:
Act as primary technical contact, providing expertise, troubleshooting issues, conducting on-site evaluations, and resolving complex problems for key accounts.
Technical Leadership:
Guide technical strategy, support product launches, manage lab activities, interpret results, and provide technical training to staff and clients.
Sales & Business Development:
Collaborate with sales to identify growth opportunities, support business development, provide technical input for proposals, and help acquire new customers.
Product & Innovation:
Interface with R&D to provide customer feedback, define new product needs, support product qualification, and contribute to innovation.
Operations & Compliance:
Oversee service teams, ensure safe work practices, manage equipment maintenance, and ensure adherence to EHS/regulatory standards.
Qualifications
Bachelor’s degree in chemistry or chemical engineering.
15+ years of work experience in chemical manufacturing organizations.
Direct customer support and engagement.
Significant application knowledge of thermosets, composites, coatings, adhesives, and specialty anhydrides.
Experience in analysis and reporting.
Strong MS Office and presentation skills.
Experience in a manufacturing environment preferred.
Ability to work independently, self‑starter, self‑organizer.
Demonstrated creative problem solving skills.
Strong interpersonal skills, communication skills, and employee relations skills.
Physical Demands & Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individuals may need to sit or stand as needed. This job may require the following: walking primarily on a level surface periodically throughout the day; reaching above shoulder heights and below the waist to lift as required to file documents or store materials throughout the workday and lift up to 25 pounds on occasion. Proper lifting techniques are required.
Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. Requires exposure to the elements and manufacturing areas where certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Business Development and Customer Service
Industry Chemical Manufacturing
#J-18808-Ljbffr
Summary of Essential Job Functions
Customer Support:
Act as primary technical contact, providing expertise, troubleshooting issues, conducting on-site evaluations, and resolving complex problems for key accounts.
Technical Leadership:
Guide technical strategy, support product launches, manage lab activities, interpret results, and provide technical training to staff and clients.
Sales & Business Development:
Collaborate with sales to identify growth opportunities, support business development, provide technical input for proposals, and help acquire new customers.
Product & Innovation:
Interface with R&D to provide customer feedback, define new product needs, support product qualification, and contribute to innovation.
Operations & Compliance:
Oversee service teams, ensure safe work practices, manage equipment maintenance, and ensure adherence to EHS/regulatory standards.
Qualifications
Bachelor’s degree in chemistry or chemical engineering.
15+ years of work experience in chemical manufacturing organizations.
Direct customer support and engagement.
Significant application knowledge of thermosets, composites, coatings, adhesives, and specialty anhydrides.
Experience in analysis and reporting.
Strong MS Office and presentation skills.
Experience in a manufacturing environment preferred.
Ability to work independently, self‑starter, self‑organizer.
Demonstrated creative problem solving skills.
Strong interpersonal skills, communication skills, and employee relations skills.
Physical Demands & Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individuals may need to sit or stand as needed. This job may require the following: walking primarily on a level surface periodically throughout the day; reaching above shoulder heights and below the waist to lift as required to file documents or store materials throughout the workday and lift up to 25 pounds on occasion. Proper lifting techniques are required.
Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. Requires exposure to the elements and manufacturing areas where certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Business Development and Customer Service
Industry Chemical Manufacturing
#J-18808-Ljbffr