JLL
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Lobby Ambassador Supervisor role The Lobby Ambassador Supervisor leads a team of Lobby Ambassadors to ensure consistent delivery of exceptional client and guest experiences. This role encompasses team leadership, operational management, performance oversight, and serves as the primary escalation point for complex guest service issues while maintaining high hospitality standards across all shifts through effective scheduling, coaching, and quality assurance.
The successful candidate will be expected to begin employment on February 2, 2026.
Your day-to-day tasks will include:
Supervise, coach, and develop Lobby Ambassador team members through regular performance evaluations and improvement planning
Create and manage staff schedules across all shifts while tracking absences and arranging coverage to maintain service continuity
Serve as primary escalation point for complex guest service issues and customer complaints requiring supervisory intervention
Conduct regular site walks to observe service delivery, provide real-time coaching, and ensure adherence to service standards
Prepare matrix reports on team performance, guest satisfaction, and operational metrics while managing budget considerations
Coordinate with facilities management and internal teams to ensure seamless service delivery across all departments
Onboard new team members and deliver ongoing training programs to enhance skills and maintain expertise in local amenities
Physical Demands and Work Environment:
Regular walking throughout facility during site observation and coaching activities
Ability to work various shifts including evenings, weekends, and holidays as operational needs require
Professional office environment with frequent interpersonal interaction and team management responsibilities
Travel up to 20% for training, meetings, or multi-site coverage requirements
Extended periods of standing during team meetings and guest interaction oversight
Multi-tasking in fast-paced supervisory environment with shifting priorities
Required Qualifications:
Minimum 3-5 years of supervisory experience in customer service, hospitality, or related field
Strong leadership skills with proven ability to motivate, develop, and manage team members effectively
Advanced written and verbal communication skills with fluency in English required
Proficiency in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, Outlook) and scheduling software
Excellent organizational and time management skills for workforce management and scheduling coordination
Demonstrated problem-solving abilities and conflict resolution skills for handling escalated issues
Flexibility to work various shifts and respond to changing operational needs
Preferred Qualifications:
Previous experience managing teams in client-facing hospitality or corporate services environment
Experience with reporting tools, data analysis, and performance metrics tracking
Knowledge of hospitality industry standards, best practices, and service excellence principles
Familiarity with budget management and overtime coordination in service-oriented operations
Experience with employee onboarding, training program development, and performance coaching
Background in facilities management coordination or corporate workplace services
Additional language skills to support diverse client and guest populations
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.
Estimated compensation for this position: 85,000.00 – 95,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location: On-site – New York, NY
Personalized benefits that support personal well-being and growth:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
#J-18808-Ljbffr
The Lobby Ambassador Supervisor role The Lobby Ambassador Supervisor leads a team of Lobby Ambassadors to ensure consistent delivery of exceptional client and guest experiences. This role encompasses team leadership, operational management, performance oversight, and serves as the primary escalation point for complex guest service issues while maintaining high hospitality standards across all shifts through effective scheduling, coaching, and quality assurance.
The successful candidate will be expected to begin employment on February 2, 2026.
Your day-to-day tasks will include:
Supervise, coach, and develop Lobby Ambassador team members through regular performance evaluations and improvement planning
Create and manage staff schedules across all shifts while tracking absences and arranging coverage to maintain service continuity
Serve as primary escalation point for complex guest service issues and customer complaints requiring supervisory intervention
Conduct regular site walks to observe service delivery, provide real-time coaching, and ensure adherence to service standards
Prepare matrix reports on team performance, guest satisfaction, and operational metrics while managing budget considerations
Coordinate with facilities management and internal teams to ensure seamless service delivery across all departments
Onboard new team members and deliver ongoing training programs to enhance skills and maintain expertise in local amenities
Physical Demands and Work Environment:
Regular walking throughout facility during site observation and coaching activities
Ability to work various shifts including evenings, weekends, and holidays as operational needs require
Professional office environment with frequent interpersonal interaction and team management responsibilities
Travel up to 20% for training, meetings, or multi-site coverage requirements
Extended periods of standing during team meetings and guest interaction oversight
Multi-tasking in fast-paced supervisory environment with shifting priorities
Required Qualifications:
Minimum 3-5 years of supervisory experience in customer service, hospitality, or related field
Strong leadership skills with proven ability to motivate, develop, and manage team members effectively
Advanced written and verbal communication skills with fluency in English required
Proficiency in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, Outlook) and scheduling software
Excellent organizational and time management skills for workforce management and scheduling coordination
Demonstrated problem-solving abilities and conflict resolution skills for handling escalated issues
Flexibility to work various shifts and respond to changing operational needs
Preferred Qualifications:
Previous experience managing teams in client-facing hospitality or corporate services environment
Experience with reporting tools, data analysis, and performance metrics tracking
Knowledge of hospitality industry standards, best practices, and service excellence principles
Familiarity with budget management and overtime coordination in service-oriented operations
Experience with employee onboarding, training program development, and performance coaching
Background in facilities management coordination or corporate workplace services
Additional language skills to support diverse client and guest populations
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.
Estimated compensation for this position: 85,000.00 – 95,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location: On-site – New York, NY
Personalized benefits that support personal well-being and growth:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
#J-18808-Ljbffr