TEKsystems c/o Allegis Group
Description
MUST HAVE: Managed Service Provider(MSP) Experience
The Service Desk Analysts role within our IT Infrastructure Consulting group provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a Service Desk Analyst, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that develop your I.T career. You will use your strong analytical skills to develop quality solutions to meet client requirement.
The Service Desk Analyst consultant provides remote technical support to our external managed service clients. This position requires a strong technical skillset, great customer service skills, and the desire to learn. These skills will be used in a fast-paced, fun, team oriented environment.
Job Duties and Responsibilities:
Provide phone and email technical support to end-users to resolve any hardware or software issues
Support and troubleshoot workstations, server and network related issues
Perform systems administration for Office 365, Windows Servers, and workstations across multiple customers
Monitor and troubleshoot client backups
Escalate customer issues through the proper channels
Manage cases according to defined severities and case priorities
Maintain client security levels and confidentiality of information
Clearly document support issues and all steps performed in our clients ticketing system
Monitor trends from reported client cases to isolate possible chronic issues for software, workstation, server, or network infrastructure that indicate failing hardware or software corruption
Update cases and communicate with clients daily or as required until issue is closed
Knowledge, Skills and Abilities:
Highly customer focused with ability to provide consistently excellent customer service and professionalism
Excellent written and verbal communication skills
Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast-paced environment
Must be able to manage individual workload
Must be a strong team player
Must possess strong sense of ownership with client relationships
Additional Skills & Qualifications
3 years of experience working on a technical helpdesk or equivalent network administration role.
Minimum of 3 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment
Microsoft Certification (MCSE/MCSA) and Network+ Certification preferred but not required
Bachelor’s degree (BA/BS) from an accredited 4-year school is a plus
Experience with Office 365 Administration and associated workloads including Outlook and SharePoint
Fundamental understanding of TCP/IP Networking
Experience with firewalls, such as Cisco, SonicWALL and Meraki
Experience with VMWare ESX hosts and vSphere Client for administration
Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.
Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
Experience with Apple Hardware and MAC OS X
Experience with enterprise mobile devices
Job Type & Location This is a Contract to Hire position based out of Bellevue, WA.
Pay and Benefits The pay range for this position is $27.00 – $30.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Bellevue, WA.
Application Deadline This position is anticipated to close on Dec 13, 2025.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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The Service Desk Analyst consultant provides remote technical support to our external managed service clients. This position requires a strong technical skillset, great customer service skills, and the desire to learn. These skills will be used in a fast-paced, fun, team oriented environment.
Job Duties and Responsibilities:
Provide phone and email technical support to end-users to resolve any hardware or software issues
Support and troubleshoot workstations, server and network related issues
Perform systems administration for Office 365, Windows Servers, and workstations across multiple customers
Monitor and troubleshoot client backups
Escalate customer issues through the proper channels
Manage cases according to defined severities and case priorities
Maintain client security levels and confidentiality of information
Clearly document support issues and all steps performed in our clients ticketing system
Monitor trends from reported client cases to isolate possible chronic issues for software, workstation, server, or network infrastructure that indicate failing hardware or software corruption
Update cases and communicate with clients daily or as required until issue is closed
Knowledge, Skills and Abilities:
Highly customer focused with ability to provide consistently excellent customer service and professionalism
Excellent written and verbal communication skills
Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast-paced environment
Must be able to manage individual workload
Must be a strong team player
Must possess strong sense of ownership with client relationships
Additional Skills & Qualifications
3 years of experience working on a technical helpdesk or equivalent network administration role.
Minimum of 3 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment
Microsoft Certification (MCSE/MCSA) and Network+ Certification preferred but not required
Bachelor’s degree (BA/BS) from an accredited 4-year school is a plus
Experience with Office 365 Administration and associated workloads including Outlook and SharePoint
Fundamental understanding of TCP/IP Networking
Experience with firewalls, such as Cisco, SonicWALL and Meraki
Experience with VMWare ESX hosts and vSphere Client for administration
Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.
Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
Experience with Apple Hardware and MAC OS X
Experience with enterprise mobile devices
Job Type & Location This is a Contract to Hire position based out of Bellevue, WA.
Pay and Benefits The pay range for this position is $27.00 – $30.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Bellevue, WA.
Application Deadline This position is anticipated to close on Dec 13, 2025.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr