General Motors
Systems Engineer – OnStar Connected Services
General Motors, Warren, Michigan, United States, 48091
Job Description
The Role: This position is responsible for ensuring the systems used to provide OnStar Connected services are functioning and that requests are being delivered successfully to all active subscribers. This role is technical and requires deep understanding of modern system/application interactions and identifying data elements within the systems that can be used to evaluate end-to-end performance. The person in this role will work cross-functionally to collaborate with business/product owners, IT development and operations, and the business operations teams, to ensure a flawless end-to-end customer experience for our subscribers. The selected responsibilities would include performing technical validation and root cause analysis, developing system service level objectives, detailing technical/validation steps, building analytical tools using database tools and methodologies and resolving Level 3 technical customer cases.
What You’ll Do (Responsibilities)
Design, develop and refine performance metrics that represent service delivery performance
Build and maintain reporting and analytics (including visualizations) to show system and customer performance
Understand & document system work flows, associated back-end interactions, and the ecosystem of various OnStar Connected Services including but not limited to In‑Vehicle Apps
Investigate end-to-end system performance and customer experience issues and apply sound technical judgment to data to resolve them
Identify system performance gaps, build and execute improvement plans
Ensure adequate system requirements are documented
Possess a high level of analytical ability to assess and identify appropriate alternative courses of action for definition and resolution where problems are complex
Design, develop, and implement desktop applications and/or processes to automate routine tasks as necessary to facilitate analysis activities
Ability to complete work with limited direction from supervisor
Your Skills & Abilities (Required Qualifications)
Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent Engineering or related degree or equivalent experience
Minimum 1-3 years of experience in a technical role
Proficiency using and interacting with relational database structures and SQL query development experience
Familiarity with Power BI and Tableau reporting systems
Familiarity with some of the following: Azure Databricks, Big Data (Hadoop/Teradata), PowerBI, Tableau, Python, Pyspark, ELK, Maxis, HUE, basic knowledge about APIs, XM Discover/Clarabridge (sentiment analytics), Salesforce, Heap/Adobe Analytics
Appropriate interpersonal styles and communication methods to work independently and effectively with business partners to meet mutual goals
Sound organizational skills to prioritize work to be executed
High level of analytical ability where problems are complex and difficult
Demonstrated technical and professional skills in job-related area required
Familiarity with operational procedures, protocols and communication paths
Understanding of application architecture and design principles related to system integration of client components, web services, and databases
What Can Give You A Competitive Edge (Preferred Qualifications)
Direct experience at GM or competitor in one or more of the following areas:
Reporting or Analytics
Issue resolution
Product validation
Service delivery
Strong Database skills and significant SQL query development experience
Prior experience with OnStar systems
Prior experience with in‑vehicle apps
Experience using problem solving techniques such as Six Sigma, Lean, ISO 900X, SPICE, or others
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This role is categorized as hybrid. The selected candidate is expected to report to a specific location at least 3 times a week (or other frequency dictated by their manager). This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us We believe we all must make a choice every day — individually and collectively — to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview From day one, we’re looking out for your well‑being—at work and at home—so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting.
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre‑employment screening prior to beginning employment. To learn more, visit.
Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, use or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
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What You’ll Do (Responsibilities)
Design, develop and refine performance metrics that represent service delivery performance
Build and maintain reporting and analytics (including visualizations) to show system and customer performance
Understand & document system work flows, associated back-end interactions, and the ecosystem of various OnStar Connected Services including but not limited to In‑Vehicle Apps
Investigate end-to-end system performance and customer experience issues and apply sound technical judgment to data to resolve them
Identify system performance gaps, build and execute improvement plans
Ensure adequate system requirements are documented
Possess a high level of analytical ability to assess and identify appropriate alternative courses of action for definition and resolution where problems are complex
Design, develop, and implement desktop applications and/or processes to automate routine tasks as necessary to facilitate analysis activities
Ability to complete work with limited direction from supervisor
Your Skills & Abilities (Required Qualifications)
Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent Engineering or related degree or equivalent experience
Minimum 1-3 years of experience in a technical role
Proficiency using and interacting with relational database structures and SQL query development experience
Familiarity with Power BI and Tableau reporting systems
Familiarity with some of the following: Azure Databricks, Big Data (Hadoop/Teradata), PowerBI, Tableau, Python, Pyspark, ELK, Maxis, HUE, basic knowledge about APIs, XM Discover/Clarabridge (sentiment analytics), Salesforce, Heap/Adobe Analytics
Appropriate interpersonal styles and communication methods to work independently and effectively with business partners to meet mutual goals
Sound organizational skills to prioritize work to be executed
High level of analytical ability where problems are complex and difficult
Demonstrated technical and professional skills in job-related area required
Familiarity with operational procedures, protocols and communication paths
Understanding of application architecture and design principles related to system integration of client components, web services, and databases
What Can Give You A Competitive Edge (Preferred Qualifications)
Direct experience at GM or competitor in one or more of the following areas:
Reporting or Analytics
Issue resolution
Product validation
Service delivery
Strong Database skills and significant SQL query development experience
Prior experience with OnStar systems
Prior experience with in‑vehicle apps
Experience using problem solving techniques such as Six Sigma, Lean, ISO 900X, SPICE, or others
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This role is categorized as hybrid. The selected candidate is expected to report to a specific location at least 3 times a week (or other frequency dictated by their manager). This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us We believe we all must make a choice every day — individually and collectively — to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview From day one, we’re looking out for your well‑being—at work and at home—so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting.
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre‑employment screening prior to beginning employment. To learn more, visit.
Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, use or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
#J-18808-Ljbffr