ZEISS Group
Field Support Engineer II
About ZEISS:
For over 179 years, ZEISS has been at the forefront of science and technology, spanning Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. With 42,000 employees worldwide and 4,000 in the US and Canada, ZEISS continues to lead with innovation and sustainability.
Location/Region:
Missouri. Travel expected for training in California.
What’s the role? The Field Support Engineer II, with limited supervision, installs, repairs, upgrades, and performs preventative maintenance on specified Carl Zeiss Meditec Ophthalmic Diagnostic instrumentation in a designated field service territory. The engineer represents Carl Zeiss Meditec at customer locations, works to achieve a high level of customer satisfaction, and is responsible for all company‑issued property in accordance with company policies.
Here’s What You’ll Do
Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations, and upgrades per specific training, manuals, and Carl Zeiss Meditec guidelines.
Schedule, create, verify, and/or modify customer visits as appropriate, assessing customers’ needs, which may include financial impact to the practice and patients’ well‑being.
Complete and submit a field service report on a daily basis according to written procedures documented in the Field Service reference database.
Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
Support revenue growth through the promotion and retention of service agreements.
Interface with customers in a professional, pleasant, and calm demeanor.
Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.
Maintain company‑issued test equipment and support tools, including spare parts.
Installation and maintenance of equipment at trade shows, as requested and required.
Do you qualify?
0–3 years of previous field service experience required.
BS in Electronics, Engineering, or Computer Technology and related fields preferred.
A+ and Net+ certification preferred.
Theoretical understanding of basic electromechanical, electronic, and optical systems.
Basic understanding of troubleshooting techniques and approaches.
Must have good verbal and written communication skills.
Must have strong computer skills with the ability to obtain specific certifications as required.
Must be able to pass required training to service fine mechanics and optics and effectively service the equipment on which training is completed.
Working Conditions And Special Demands
Extensive overnight travel is required by automobile and air.
Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory.
The position requires an average of four (4) hours driving for service calls per day. Must have a valid driver’s license and good driving record.
On occasion, must be able to lift up to 50 pounds. Thirty percent of the average workday is spent standing or walking.
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
This job description does not state nor imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job‑related duties as requested by management and will also be required to meet safety‑related requirements. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
Hourly pay range:
$32.00 – $40.00. The pay offered may be influenced by factors such as job location, scope of role, qualifications, experience, and complexity/specialization/scarcity of talent. This position is eligible for a Performance Bonus.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer.
Your ZEISS Recruiting Team Tina Eilerman
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicant’s race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
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For over 179 years, ZEISS has been at the forefront of science and technology, spanning Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. With 42,000 employees worldwide and 4,000 in the US and Canada, ZEISS continues to lead with innovation and sustainability.
Location/Region:
Missouri. Travel expected for training in California.
What’s the role? The Field Support Engineer II, with limited supervision, installs, repairs, upgrades, and performs preventative maintenance on specified Carl Zeiss Meditec Ophthalmic Diagnostic instrumentation in a designated field service territory. The engineer represents Carl Zeiss Meditec at customer locations, works to achieve a high level of customer satisfaction, and is responsible for all company‑issued property in accordance with company policies.
Here’s What You’ll Do
Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations, and upgrades per specific training, manuals, and Carl Zeiss Meditec guidelines.
Schedule, create, verify, and/or modify customer visits as appropriate, assessing customers’ needs, which may include financial impact to the practice and patients’ well‑being.
Complete and submit a field service report on a daily basis according to written procedures documented in the Field Service reference database.
Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
Support revenue growth through the promotion and retention of service agreements.
Interface with customers in a professional, pleasant, and calm demeanor.
Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.
Maintain company‑issued test equipment and support tools, including spare parts.
Installation and maintenance of equipment at trade shows, as requested and required.
Do you qualify?
0–3 years of previous field service experience required.
BS in Electronics, Engineering, or Computer Technology and related fields preferred.
A+ and Net+ certification preferred.
Theoretical understanding of basic electromechanical, electronic, and optical systems.
Basic understanding of troubleshooting techniques and approaches.
Must have good verbal and written communication skills.
Must have strong computer skills with the ability to obtain specific certifications as required.
Must be able to pass required training to service fine mechanics and optics and effectively service the equipment on which training is completed.
Working Conditions And Special Demands
Extensive overnight travel is required by automobile and air.
Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory.
The position requires an average of four (4) hours driving for service calls per day. Must have a valid driver’s license and good driving record.
On occasion, must be able to lift up to 50 pounds. Thirty percent of the average workday is spent standing or walking.
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
This job description does not state nor imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job‑related duties as requested by management and will also be required to meet safety‑related requirements. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
Hourly pay range:
$32.00 – $40.00. The pay offered may be influenced by factors such as job location, scope of role, qualifications, experience, and complexity/specialization/scarcity of talent. This position is eligible for a Performance Bonus.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer.
Your ZEISS Recruiting Team Tina Eilerman
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicant’s race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
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