Vericast
Vericast is a financial institution performance partner that helps banks and credit unions drive growth, improve efficiency, increase engagement, and navigate change through the power of data, technology, and people. Our advanced analytics, data‑driven insights, and integrated solution set enable better execution with agility, precision, and scale.
Job Description BASE PAY: $16.50
Schedule 8:00 AM – 8:00 PM Monday – Friday with weekend rotations.
What You’ll Do Customer Support Specialist: the voice of our company—assist clients via phone, email, or chat, handle orders, answer inquiries, resolve problems, and collect valuable feedback. Consult with customers to uncover their needs and recommend the best products, services, or solutions.
We Count On You
Provide friendly, efficient, and professional customer service
Resolve issues quickly and effectively
Recommend solutions that enhance the customer experience
Meet performance goals within assigned client programs
Key Responsibilities
Engage with customers: inbound and outbound calls based on your assignment
Learn & grow: complete training and stay updated with ongoing learning
Process requests efficiently: enter and manage orders, handle cancellations/changes, and request reprints or credits
Protect customer data: ensure security and privacy for every interaction
Utilize tools & resources: accurately enter data and ensure smooth follow‑up processes
Track performance & improve: monitor individual performance and contribute to team success
Make an impact: participate in outbound calls as needed to meet client objectives
Be a team player: support team and company goals while maintaining a professional and secure work environment
Are You the Right Fit?
Education:
High School Diploma/GED required
Experience:
0–2 years (customer service, banking, or retail experience a plus)
Skills:
Strong multitasking abilities, attention to detail, excellent communication & interpersonal skills, basic computer knowledge, willingness to learn & grow with ongoing training
Benefits Contract Position. Total rewards include medical, dental, and vision coverage, 401(k), generous PTO, life insurance, employee assistance, and pet insurance.
Equal Opportunity As an Equal Opportunity Employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
#J-18808-Ljbffr
Job Description BASE PAY: $16.50
Schedule 8:00 AM – 8:00 PM Monday – Friday with weekend rotations.
What You’ll Do Customer Support Specialist: the voice of our company—assist clients via phone, email, or chat, handle orders, answer inquiries, resolve problems, and collect valuable feedback. Consult with customers to uncover their needs and recommend the best products, services, or solutions.
We Count On You
Provide friendly, efficient, and professional customer service
Resolve issues quickly and effectively
Recommend solutions that enhance the customer experience
Meet performance goals within assigned client programs
Key Responsibilities
Engage with customers: inbound and outbound calls based on your assignment
Learn & grow: complete training and stay updated with ongoing learning
Process requests efficiently: enter and manage orders, handle cancellations/changes, and request reprints or credits
Protect customer data: ensure security and privacy for every interaction
Utilize tools & resources: accurately enter data and ensure smooth follow‑up processes
Track performance & improve: monitor individual performance and contribute to team success
Make an impact: participate in outbound calls as needed to meet client objectives
Be a team player: support team and company goals while maintaining a professional and secure work environment
Are You the Right Fit?
Education:
High School Diploma/GED required
Experience:
0–2 years (customer service, banking, or retail experience a plus)
Skills:
Strong multitasking abilities, attention to detail, excellent communication & interpersonal skills, basic computer knowledge, willingness to learn & grow with ongoing training
Benefits Contract Position. Total rewards include medical, dental, and vision coverage, 401(k), generous PTO, life insurance, employee assistance, and pet insurance.
Equal Opportunity As an Equal Opportunity Employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
#J-18808-Ljbffr