Rose Associates
Property Manager - Abbot Mill, Westford, MA
Rose Associates, Westford, Massachusetts, us, 01886
Property Manager - Abbot Mill, Westford, MA
Rose Associates is a global real‑estate services platform specializing in development, management, leasing, and marketing for private and institutional property owners. With nearly a century of expertise in the New York City market, we are looking for a skilled and dynamic leader to serve as Community Manager at our Abbot Mill community.
Your responsibilities include overseeing leasing activity, ensuring resident satisfaction, optimizing financial performance, and mastering regulatory compliance. You will collaborate with the team to achieve property goals set by upper management, maximize occupancy and profits, and enhance the community’s reputation and market value.
Essential Job Functions
Engage with community owners, upper management, internal team members, and business partners promptly and accurately to enhance client satisfaction, facilitate project completion, and stay informed about day‑to‑day community operations
Manage and take part in the lease enforcement process by reviewing and approving prospective resident applications and lease renewals, performing regular apartment inspections, adhering to proper notice requirements, executing eviction procedures when necessary, and enforcing the imposition and collection of allowable late fees and other charges as outlined in the lease terms
Lead the implementation of sales, marketing, and operational initiatives to meet budgeted occupancy and customer retention objectives
Maintain an expert level of competitive marketplace intelligence to collaborate with the marketing team to execute effective marketing strategies
Supervise programs for resident retention, lease renewals, and leasing to ensure maximum occupancy is maintained
Communicate with residents in a timely manner to address their concerns effectively
Collaborate with internal departments such as compliance, leasing, and accounting, including reviewing all lease packages for both current and potential residents
Provide guidance, establish goals and objectives, and oversee scheduling for Resident Managers, office, building, and leasing staff, fostering a positive and collaborative work environment
Recruit, train, and lead a unified team to ensure streamlined community operations
Enforce compliance and communication of policies and procedures for residents and internal team members, exceeding survey, audit, review, and inspection expectations
Conduct regular community inspections to identify maintenance issues, oversee building operations and systems maintenance, coordinate preventive maintenance work, and identify and coordinate vendors for repairs, construction, and capital improvements with the Resident Manager
Supervise ongoing construction for new buildings
Negotiate service contracts and ensure adherence to contractual obligations
Be available after‑hours for emergencies, resource coordination, and implementation of corrective action
Ensure proper insurance requirements are met, report liability and property incidents to upper management, and submit necessary paperwork
Contribute to the preparation and adherence to operating budgets and forecasts, generating Monthly Variance Reports, Utility Consumption Reports, and other required reports
Analyze income and expense patterns, providing recommendations to upper management, and implement strategies to enhance financial performance wherever possible
Process invoices through the AP system and manage vendor payments
Build positive relationships with residents, addressing concerns and implement resident retention initiatives and community engagement programs ensuring a high level of satisfaction
Must be present on‑site and be able to move throughout the building to address community‑related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors
Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances
Position may be required to perform duties outside their normal responsibilities as needed
Qualifications
Bachelor’s degree in business, marketing, real estate, or finance or equivalent experience
A minimum of 5 years of multifamily residential community management experience
Proficiency in navigating computers and community management software, to include Microsoft Office, iLuvLeasing, On‑Site, and Yardi
Technical knowledge of building operations and maintenance
Understanding of marketing trends, budgeting, and reporting, including strong financial skills with knowledge of GAAP
Valid MA real estate license or ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire
Must be available to work weekends (Saturdays and Sundays) as needed
Benefits In addition to base compensation, significant incentive pay and full benefits packages are available. Annual salary range: $80,000 – $90,000.
Seniority Level Mid‑Senior level
Employment Type Full‑time
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Your responsibilities include overseeing leasing activity, ensuring resident satisfaction, optimizing financial performance, and mastering regulatory compliance. You will collaborate with the team to achieve property goals set by upper management, maximize occupancy and profits, and enhance the community’s reputation and market value.
Essential Job Functions
Engage with community owners, upper management, internal team members, and business partners promptly and accurately to enhance client satisfaction, facilitate project completion, and stay informed about day‑to‑day community operations
Manage and take part in the lease enforcement process by reviewing and approving prospective resident applications and lease renewals, performing regular apartment inspections, adhering to proper notice requirements, executing eviction procedures when necessary, and enforcing the imposition and collection of allowable late fees and other charges as outlined in the lease terms
Lead the implementation of sales, marketing, and operational initiatives to meet budgeted occupancy and customer retention objectives
Maintain an expert level of competitive marketplace intelligence to collaborate with the marketing team to execute effective marketing strategies
Supervise programs for resident retention, lease renewals, and leasing to ensure maximum occupancy is maintained
Communicate with residents in a timely manner to address their concerns effectively
Collaborate with internal departments such as compliance, leasing, and accounting, including reviewing all lease packages for both current and potential residents
Provide guidance, establish goals and objectives, and oversee scheduling for Resident Managers, office, building, and leasing staff, fostering a positive and collaborative work environment
Recruit, train, and lead a unified team to ensure streamlined community operations
Enforce compliance and communication of policies and procedures for residents and internal team members, exceeding survey, audit, review, and inspection expectations
Conduct regular community inspections to identify maintenance issues, oversee building operations and systems maintenance, coordinate preventive maintenance work, and identify and coordinate vendors for repairs, construction, and capital improvements with the Resident Manager
Supervise ongoing construction for new buildings
Negotiate service contracts and ensure adherence to contractual obligations
Be available after‑hours for emergencies, resource coordination, and implementation of corrective action
Ensure proper insurance requirements are met, report liability and property incidents to upper management, and submit necessary paperwork
Contribute to the preparation and adherence to operating budgets and forecasts, generating Monthly Variance Reports, Utility Consumption Reports, and other required reports
Analyze income and expense patterns, providing recommendations to upper management, and implement strategies to enhance financial performance wherever possible
Process invoices through the AP system and manage vendor payments
Build positive relationships with residents, addressing concerns and implement resident retention initiatives and community engagement programs ensuring a high level of satisfaction
Must be present on‑site and be able to move throughout the building to address community‑related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors
Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances
Position may be required to perform duties outside their normal responsibilities as needed
Qualifications
Bachelor’s degree in business, marketing, real estate, or finance or equivalent experience
A minimum of 5 years of multifamily residential community management experience
Proficiency in navigating computers and community management software, to include Microsoft Office, iLuvLeasing, On‑Site, and Yardi
Technical knowledge of building operations and maintenance
Understanding of marketing trends, budgeting, and reporting, including strong financial skills with knowledge of GAAP
Valid MA real estate license or ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire
Must be available to work weekends (Saturdays and Sundays) as needed
Benefits In addition to base compensation, significant incentive pay and full benefits packages are available. Annual salary range: $80,000 – $90,000.
Seniority Level Mid‑Senior level
Employment Type Full‑time
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