Hawaiian Isles Restoration
MITIGATION/RESTORATION MANAGER
Hawaiian Isles Restoration, Honolulu, Hawaii, United States, 96814
Hawaiian Isles Restoration, based in Honolulu, HI, is a trusted provider of restoration services, catering to water, mold, fire, and storm damage restoration needs. Known for delivering exceptional results, our fully certified and insured team ensures that properties are restored efficiently and effectively. We prioritize safety throughout the entire restoration process, providing peace of mind to property owners. Our commitment to high‑quality service has made us a reliable choice for restoration support in the community.
Role Description This position will have expertise in restoration, remediation, and emergency repair services, including water and fire damage, mold remediation, storm recovery, etc. The Mitigation/Restoration Manager will be quick to act, assess the damage that’s been done and work with the customer to help stabilize and remediate the damage.
Key Responsibilities
Strengthen relationships with existing and potential customers through business development activities.
Attend industry events or customer entertainment activities within company guidelines.
Communicate professionally with customers, subcontractors, consultants, and insurance company representatives.
Able to hire and train Lead Technicians and Service Technicians based on UIR Core Values.
Coach, mentor, and motivate employees.
Ensure safety policy compliance on job sites.
Conduct probationary reviews and annual reviews for technicians.
Communicate effectively and professionally with staff and customers.
Correspond with adjusters and customers to address questions or concerns.
Secure work authorizations and deposits according to office policies.
Coordinate with hygienists and abatement subcontractors based on project requirements.
Attend after‑hours emergency jobs to ensure completion.
Ensure safety measures are in place and followed on job sites.
Monitor job progress and make necessary adjustments.
Keep accurate records of timecards, checkout forms, vehicle records and any job paperwork.
Coordinate all work duties and schedules with personnel and subcontractors; ensure technicians are properly equipped with Personal Protective Equipment (PPE).
Monitors and ensures replenishment of supplies and equipment inventory.
Conduct weekly staff meetings to discuss praises, concerns, and other updates.
Provide updates to existing policies and procedures to technicians.
Ensure cleanliness of vehicles, maintenance and replenish first aid kits.
Assess damage at job sites and provide data.
Provide technical explanations and feedback to clients, adjusters, and consultants.
Document necessary information for estimate creation such as moisture readings, pictures, and field sketches.
Daily response to possibly multiple customers who have water, mold, fire, and wind damaged properties both during and after business hours.
Drive company vehicle to job sites.
Assess damage and work with Mitigation Lead to develop action plan based on each customer’s unique situation.
Deploy and operate appropriate equipment.
Utilize industry specific equipment to dry the structure successfully to industry standards.
Perform demolition of affected areas and removal of appliances.
Work with customers who wish to store their personal items in our warehouses to include inventory of items, assembly of storage containers, and relocation of property into storage containers.
Document all progress in job management software.
Periodically communicate job updates to customers.
Self‑direct your industry learning and training.
Follow IICRC standards for restorative processes for water mitigation, mold remediation and fire restoration.
Safely remove affected and/or contaminated materials that may be wet, burnt or bio‑hazardous.
Skilled at using common industry software programs and proficient in using the MS Office Suite and Google.
Work efficiently to maintain good time management and minimize time needed to respond to job sites.
Restock supplies as needed, keep company vehicle clean and ready for emergency calls.
Maintain professional demeanor when communicating with clients either on job site, over the telephone, text or email. Respond to communication in a timely manner.
Be available for routine on call rotational emergency services and after‑work hours.
All other duties as assigned.
Qualifications / Requirements
High School Diploma, GED or equivalent.
Must pass background check.
Valid driver's license and reliable transportation required.
Must have a minimum of 5 years of working knowledge and experience in the field of repair, maintenance or construction field.
Must be able to communicate verbally and in writing in a professional manner.
Experience with using mobile software to enter data.
Able to read and follow product label usage instructions.
Reports to work on time in a clean, complete uniform and ready to work.
Must be able to prioritize tasks, activities and meet deadlines.
Able to lift up to 50 lbs, and move large equipment in and out of trucks and homes/buildings.
Able to stand and work for prolonged periods throughout the day.
Able to bend at the knees and waist in a safe manner.
Ability to show good communication skills, written and spoken.
Ability to show proficient use of technology, computers, software, systems, and mobile devices.
Ability to work in teams or independently to get jobs completed successfully.
Possess strong leadership and management skills.
Must be able to manage other people and teams.
Ability to build and maintain relationships with clients and stakeholders.
Commitment to safety standards and policy compliance.
Attention to detail and ability to work under time constraints.
Knowledge of industry standards and regulations (e.g., IICRC standards).
Organizational skills and ability to multitask effectively.
Pay Starting at $70,000/year (depending on experience)
Benefits Medical and Dental
Seniority Level Mid‑Senior level
Employment Type Full‑time
Industry Emergency and Relief Services
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Role Description This position will have expertise in restoration, remediation, and emergency repair services, including water and fire damage, mold remediation, storm recovery, etc. The Mitigation/Restoration Manager will be quick to act, assess the damage that’s been done and work with the customer to help stabilize and remediate the damage.
Key Responsibilities
Strengthen relationships with existing and potential customers through business development activities.
Attend industry events or customer entertainment activities within company guidelines.
Communicate professionally with customers, subcontractors, consultants, and insurance company representatives.
Able to hire and train Lead Technicians and Service Technicians based on UIR Core Values.
Coach, mentor, and motivate employees.
Ensure safety policy compliance on job sites.
Conduct probationary reviews and annual reviews for technicians.
Communicate effectively and professionally with staff and customers.
Correspond with adjusters and customers to address questions or concerns.
Secure work authorizations and deposits according to office policies.
Coordinate with hygienists and abatement subcontractors based on project requirements.
Attend after‑hours emergency jobs to ensure completion.
Ensure safety measures are in place and followed on job sites.
Monitor job progress and make necessary adjustments.
Keep accurate records of timecards, checkout forms, vehicle records and any job paperwork.
Coordinate all work duties and schedules with personnel and subcontractors; ensure technicians are properly equipped with Personal Protective Equipment (PPE).
Monitors and ensures replenishment of supplies and equipment inventory.
Conduct weekly staff meetings to discuss praises, concerns, and other updates.
Provide updates to existing policies and procedures to technicians.
Ensure cleanliness of vehicles, maintenance and replenish first aid kits.
Assess damage at job sites and provide data.
Provide technical explanations and feedback to clients, adjusters, and consultants.
Document necessary information for estimate creation such as moisture readings, pictures, and field sketches.
Daily response to possibly multiple customers who have water, mold, fire, and wind damaged properties both during and after business hours.
Drive company vehicle to job sites.
Assess damage and work with Mitigation Lead to develop action plan based on each customer’s unique situation.
Deploy and operate appropriate equipment.
Utilize industry specific equipment to dry the structure successfully to industry standards.
Perform demolition of affected areas and removal of appliances.
Work with customers who wish to store their personal items in our warehouses to include inventory of items, assembly of storage containers, and relocation of property into storage containers.
Document all progress in job management software.
Periodically communicate job updates to customers.
Self‑direct your industry learning and training.
Follow IICRC standards for restorative processes for water mitigation, mold remediation and fire restoration.
Safely remove affected and/or contaminated materials that may be wet, burnt or bio‑hazardous.
Skilled at using common industry software programs and proficient in using the MS Office Suite and Google.
Work efficiently to maintain good time management and minimize time needed to respond to job sites.
Restock supplies as needed, keep company vehicle clean and ready for emergency calls.
Maintain professional demeanor when communicating with clients either on job site, over the telephone, text or email. Respond to communication in a timely manner.
Be available for routine on call rotational emergency services and after‑work hours.
All other duties as assigned.
Qualifications / Requirements
High School Diploma, GED or equivalent.
Must pass background check.
Valid driver's license and reliable transportation required.
Must have a minimum of 5 years of working knowledge and experience in the field of repair, maintenance or construction field.
Must be able to communicate verbally and in writing in a professional manner.
Experience with using mobile software to enter data.
Able to read and follow product label usage instructions.
Reports to work on time in a clean, complete uniform and ready to work.
Must be able to prioritize tasks, activities and meet deadlines.
Able to lift up to 50 lbs, and move large equipment in and out of trucks and homes/buildings.
Able to stand and work for prolonged periods throughout the day.
Able to bend at the knees and waist in a safe manner.
Ability to show good communication skills, written and spoken.
Ability to show proficient use of technology, computers, software, systems, and mobile devices.
Ability to work in teams or independently to get jobs completed successfully.
Possess strong leadership and management skills.
Must be able to manage other people and teams.
Ability to build and maintain relationships with clients and stakeholders.
Commitment to safety standards and policy compliance.
Attention to detail and ability to work under time constraints.
Knowledge of industry standards and regulations (e.g., IICRC standards).
Organizational skills and ability to multitask effectively.
Pay Starting at $70,000/year (depending on experience)
Benefits Medical and Dental
Seniority Level Mid‑Senior level
Employment Type Full‑time
Industry Emergency and Relief Services
#J-18808-Ljbffr