Chesterfield County Sheriff's Office
Housing Choice Voucher Program Supervisor
Chesterfield County Sheriff's Office, Chesterfield Court House, Virginia, United States
Position Summary
The Chesterfield-Colonial Heights Department of Social Services is hiring a Housing Choice Voucher Program (HCVP) Supervisor to lead the HCVP team that helps individuals and families in Chesterfield County and Colonial Heights navigate HCVP services while ensuring they receive the necessary support to secure safe and affordable housing.
Responsibilities
Supervise the daily operations of the Housing Choice Voucher program team to ensure compliance with HUD regulations and agency and Virginia Housing policies.
Supervise and support HCV program staff, including assigning caseloads, monitoring performance, conducting coaching sessions, and providing ongoing training and professional development.
Foster a positive team culture that emphasizes accountability, ethical decision‑making, responsiveness, and continuous improvement.
Lead by example with integrity, consistency, and a commitment to equity and quality service delivery.
Ensure compliance with HUD regulations, including eligibility determinations, income calculations, inspections, re‑certifications, and lease‑up processes.
Review and approve participant files, rent reasonableness determinations, housing assistance payments, and other key program actions.
Monitor program metrics, caseload activity, and performance indicators to ensure compliance with HUD standards (e.g., SEMAP) and internal quality benchmarks.
Serve as the escalation point for complex participant or landlord issues, using sound judgment and clear communication to resolve concerns.
Build strong relationships with internal departments, landlords, and community partners to support housing stability and program goals.
Contribute to the development and implementation of policies, procedures, and workflow improvements to strengthen program integrity and efficiency.
Prepare reports for audits, HUD reviews, and internal management purposes.
Perform other work as required.
Manage an Emergency Shelter Team during times of natural disaster, reporting to shelter duty as required.
Minimum Qualifications
Bachelor’s degree with major coursework in business administration or related field supplemented with considerable experience in assisted housing management including some supervisory experience OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Considerable knowledge of the theory, principles, and practices of assisted housing management and operations; Federal and State regulations governing assisted housing activities; supervisory principles and practices; business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.
Demonstrated ability to recognize and solve difficult interpersonal problems concerning occupants of assisted housing units; communicate effectively both orally and in writing; plan, organize and supervise the work of subordinate employees; and establish and maintain effective working relationships with governmental officials, residents, the general public and associates.
Ideal Candidates Who Have
Knowledge of HUD and other Federal, State, and local regulations related to the Housing Choice Voucher operation of public housing authorities and non‑profit organizations preferred.
Knowledge of the principles of effective supervision preferred.
General knowledge of City and County Housing codes preferred.
Broad awareness of current trends in management consulting, organizational development, and administration of public and private for‑profit organizations preferred.
Ability to apply, evaluate and manage the affordable housing program preferred.
Knowledge and experience using the below leadership competencies and behaviors preferred.
Strategic Thinking: Aligns daily operations with broader organizational goals and anticipates future challenges or opportunities.
Team Development: Invests in staff growth by providing constructive feedback, mentorship, and clear performance expectations.
Problem Solving: Analyzes issues with a solutions‑oriented mindset and encourages collaborative problem‑solving among staff.
Communication: Communicates clearly, respectfully, and consistently with diverse audiences including staff, clients, landlords, and leadership.
Adaptability: Embraces change and guides staff through transitions with clarity and confidence.
Accountability: Holds self and team members responsible for meeting high standards of accuracy, timeliness, and professionalism.
Driver’s License and Background Requirements Current valid driver’s license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty‑four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty‑six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date.
Pre‑employment drug testing, FBI criminal background check and education/degree verification required.
Application Instructions Visit careers.chesterfield.gov to view instructions and to complete and submit an application.
Shift and Work Location Shift: Monday – Friday; 8:30 a.m. – 5:00 p.m.
Work Location: Chesterfield County Social Services Department.
Equal Opportunity Employer Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion.
Benefits and Incentives Chesterfield County offers an attractive benefits package. As a local Department of Social Services, Chesterfield-Colonial Heights Department of Social Services may offer incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience. Those incentives apply to individuals who possess a Masters or Bachelor's Degree in Social Work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training, or are Bilingual (Spanish & ASL). It also provides credit towards the Public Student Loan Forgiveness Program (PSLF).
Contact Information Employer: Chesterfield County
Address: 9901 Lori Road / P.O. Box 40, Chesterfield, Virginia, 23832
Phone: 804‑748‑1551 (Office)
Website: http://www.chesterfield.gov
Closing Date Closing Date: 12/28/2025 11:59 PM Eastern
Salary $71,395.00 - $83,888.00 Annually
Location Chesterfield, VA
Job Type Full-Time
Job Number 26-00395
Department Social Services
Opening Date 12/15/2025
#J-18808-Ljbffr
Responsibilities
Supervise the daily operations of the Housing Choice Voucher program team to ensure compliance with HUD regulations and agency and Virginia Housing policies.
Supervise and support HCV program staff, including assigning caseloads, monitoring performance, conducting coaching sessions, and providing ongoing training and professional development.
Foster a positive team culture that emphasizes accountability, ethical decision‑making, responsiveness, and continuous improvement.
Lead by example with integrity, consistency, and a commitment to equity and quality service delivery.
Ensure compliance with HUD regulations, including eligibility determinations, income calculations, inspections, re‑certifications, and lease‑up processes.
Review and approve participant files, rent reasonableness determinations, housing assistance payments, and other key program actions.
Monitor program metrics, caseload activity, and performance indicators to ensure compliance with HUD standards (e.g., SEMAP) and internal quality benchmarks.
Serve as the escalation point for complex participant or landlord issues, using sound judgment and clear communication to resolve concerns.
Build strong relationships with internal departments, landlords, and community partners to support housing stability and program goals.
Contribute to the development and implementation of policies, procedures, and workflow improvements to strengthen program integrity and efficiency.
Prepare reports for audits, HUD reviews, and internal management purposes.
Perform other work as required.
Manage an Emergency Shelter Team during times of natural disaster, reporting to shelter duty as required.
Minimum Qualifications
Bachelor’s degree with major coursework in business administration or related field supplemented with considerable experience in assisted housing management including some supervisory experience OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Considerable knowledge of the theory, principles, and practices of assisted housing management and operations; Federal and State regulations governing assisted housing activities; supervisory principles and practices; business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.
Demonstrated ability to recognize and solve difficult interpersonal problems concerning occupants of assisted housing units; communicate effectively both orally and in writing; plan, organize and supervise the work of subordinate employees; and establish and maintain effective working relationships with governmental officials, residents, the general public and associates.
Ideal Candidates Who Have
Knowledge of HUD and other Federal, State, and local regulations related to the Housing Choice Voucher operation of public housing authorities and non‑profit organizations preferred.
Knowledge of the principles of effective supervision preferred.
General knowledge of City and County Housing codes preferred.
Broad awareness of current trends in management consulting, organizational development, and administration of public and private for‑profit organizations preferred.
Ability to apply, evaluate and manage the affordable housing program preferred.
Knowledge and experience using the below leadership competencies and behaviors preferred.
Strategic Thinking: Aligns daily operations with broader organizational goals and anticipates future challenges or opportunities.
Team Development: Invests in staff growth by providing constructive feedback, mentorship, and clear performance expectations.
Problem Solving: Analyzes issues with a solutions‑oriented mindset and encourages collaborative problem‑solving among staff.
Communication: Communicates clearly, respectfully, and consistently with diverse audiences including staff, clients, landlords, and leadership.
Adaptability: Embraces change and guides staff through transitions with clarity and confidence.
Accountability: Holds self and team members responsible for meeting high standards of accuracy, timeliness, and professionalism.
Driver’s License and Background Requirements Current valid driver’s license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty‑four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty‑six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date.
Pre‑employment drug testing, FBI criminal background check and education/degree verification required.
Application Instructions Visit careers.chesterfield.gov to view instructions and to complete and submit an application.
Shift and Work Location Shift: Monday – Friday; 8:30 a.m. – 5:00 p.m.
Work Location: Chesterfield County Social Services Department.
Equal Opportunity Employer Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion.
Benefits and Incentives Chesterfield County offers an attractive benefits package. As a local Department of Social Services, Chesterfield-Colonial Heights Department of Social Services may offer incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience. Those incentives apply to individuals who possess a Masters or Bachelor's Degree in Social Work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training, or are Bilingual (Spanish & ASL). It also provides credit towards the Public Student Loan Forgiveness Program (PSLF).
Contact Information Employer: Chesterfield County
Address: 9901 Lori Road / P.O. Box 40, Chesterfield, Virginia, 23832
Phone: 804‑748‑1551 (Office)
Website: http://www.chesterfield.gov
Closing Date Closing Date: 12/28/2025 11:59 PM Eastern
Salary $71,395.00 - $83,888.00 Annually
Location Chesterfield, VA
Job Type Full-Time
Job Number 26-00395
Department Social Services
Opening Date 12/15/2025
#J-18808-Ljbffr