Sherwin-Williams
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams, Denton, Texas, United States, 76205
Join to apply for the
Bilingual Customer Service Specialist (Spanish)
role at
Sherwin-Williams .
Location: Store #707105, 2121 W University Dr, Denton, TX 76201.
Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in life, career and connection.
Application Process Step 1 – Online Application: Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/ . Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners.
Step 2 – Digital Interview: Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue. The interview will consist of a few behavioral based questions. You’ll be able to record and complete your video interview anytime, anywhere! This step should be completed within 7 days of receiving an invitation.
Step 3 – In-Store Interview: Your video interview is reviewed by a member of our Recruitment team and the top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
Compensation & Benefits Compensation decisions are based on the facts and circumstances of each case and may vary within the stated wage range. The wage range for this role is X and includes a mix of factors such as skill set, experience, training, licensure and certifications. Detailed benefit information is available at http://www.myswbenefits.com/.
Equal Employment Opportunity Statement Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws. The Company reserves the right to modify compensation, benefits, and other employment terms at any time with or without notice, subject to applicable law.
Please be aware: Sherwin-Williams recruiting team members will never request that a candidate provide a payment, ask for financial information, or sensitive personal information such as national identification numbers, date of birth, or bank account numbers during the application process.
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Bilingual Customer Service Specialist (Spanish)
role at
Sherwin-Williams .
Location: Store #707105, 2121 W University Dr, Denton, TX 76201.
Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in life, career and connection.
Application Process Step 1 – Online Application: Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/ . Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners.
Step 2 – Digital Interview: Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue. The interview will consist of a few behavioral based questions. You’ll be able to record and complete your video interview anytime, anywhere! This step should be completed within 7 days of receiving an invitation.
Step 3 – In-Store Interview: Your video interview is reviewed by a member of our Recruitment team and the top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
Compensation & Benefits Compensation decisions are based on the facts and circumstances of each case and may vary within the stated wage range. The wage range for this role is X and includes a mix of factors such as skill set, experience, training, licensure and certifications. Detailed benefit information is available at http://www.myswbenefits.com/.
Equal Employment Opportunity Statement Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws. The Company reserves the right to modify compensation, benefits, and other employment terms at any time with or without notice, subject to applicable law.
Please be aware: Sherwin-Williams recruiting team members will never request that a candidate provide a payment, ask for financial information, or sensitive personal information such as national identification numbers, date of birth, or bank account numbers during the application process.
#J-18808-Ljbffr