New York Life Insurance Co
Corporate Vice President – Data Science Lead – Service Data Science
New York Life Insurance Co, New York, New York, us, 10261
Location Designation:
Hybrid – 3 days per week
As a senior leader in the Artificial Intelligence & Data (AI&D) organization, you will shape New York Life’s digital future. AI is a core growth enabler with full business support. In this role you will lead AI strategy and delivery for Service operations—contact centers, claims management, and field service—using Generative AI, agent-based systems, and traditional machine learning to transform customer and employee experiences, enhance efficiency, and create measurable business value.
What You’ll Do: Strategic Leadership:
Execute the AI strategy for Service operations in partnership with digital and technology leads.
Champion the integration of AI into business decision-making, with initiatives tied to measurable value.
Provide thought leadership on AI adoption, governance, and long‑term capability building.
Technical & Delivery Leadership:
Lead large‑scale AI initiatives end‑to‑end: from discovery and design through deployment, monitoring, and continuous improvement.
Design agentic systems that automate routine service tasks with human‑in‑the‑loop safeguards, escalation thresholds, and safety guardrails.
Guide and contribute to the development and operationalization of models on AWS (SageMaker, Bedrock) and modern data platforms (Snowflake, Databricks), ensuring solutions are production‑ready, secure, and scalable.
Guide teams in applying advanced ML and GenAI methods—LLMs, RAG pipelines, supervised/unsupervised models—while ensuring reliability, security, and governance.
Collaboration & Scaling:
Partner with product managers, ML and data engineers, and MLOps to deliver production‑ready solutions.
Ensure AI capabilities are accessible through APIs, dashboards, and lightweight applications for internal use.
Mentor and grow data scientists and AI engineers, accelerating AI maturity across the enterprise.
What You’ll Bring:
Advanced degree in Computer Science, Data Science, Engineering, Mathematics, Statistics, or a related quantitative field.
8+ years of experience leading AI/ML/data science initiatives that delivered production‑grade solutions with measurable business impact.
Proven ability to bridge technical depth and executive influence; ability to translate complex concepts into clear business terms and drive alignment with senior stakeholders.
Hands‑on fluency in Python, SQL, AWS (SageMaker, Bedrock, S3), Git/GitHub, and modern CI/CD workflows.
Working knowledge of LLMs, RAG architectures (vector stores, embeddings, retrieval optimization), agent frameworks, and safe automation design.
Strong background in machine learning methods (supervised/unsupervised, deep learning, boosting, clustering, regularization, validation).
Experience collaborating across product, data, and engineering teams to deliver scalable, production‑ready AI solutions.
Exceptional communication, leadership, and mentoring skills; ability to inspire and scale high‑performing teams.
Experience in customer service or consumer finance domains is a plus.
This role involves limited travel ( Pay Transparency Salary Range: $122,500–$210,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Employees are eligible for an annual discretionary bonus and may participate in an incentive program.
Company Overview At New York Life, our 180‑year legacy of purpose and integrity fuels our future. We are evolving into a technology‑, data‑, and AI‑enabled organization while remaining grounded in the values that drive lasting impact.
Our Benefits We provide a full package of benefits for employees—including leave programs, adoption assistance, and student loan repayment programs. Our offerings continue to evolve based on employee feedback to help you flourish both inside and outside of work.
Our Commitment to Inclusion We foster an inclusive workplace rooted in the values of humanity and integrity. Every employee feels valued, supported, and has opportunities to contribute their best. We strive to create an environment where diverse perspectives drive stronger outcomes and provide financial security and peace of mind to families across all communities.
Job Requisition ID: 92479
Required Legal Notices – All Candidates Please Click Here
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Hybrid – 3 days per week
As a senior leader in the Artificial Intelligence & Data (AI&D) organization, you will shape New York Life’s digital future. AI is a core growth enabler with full business support. In this role you will lead AI strategy and delivery for Service operations—contact centers, claims management, and field service—using Generative AI, agent-based systems, and traditional machine learning to transform customer and employee experiences, enhance efficiency, and create measurable business value.
What You’ll Do: Strategic Leadership:
Execute the AI strategy for Service operations in partnership with digital and technology leads.
Champion the integration of AI into business decision-making, with initiatives tied to measurable value.
Provide thought leadership on AI adoption, governance, and long‑term capability building.
Technical & Delivery Leadership:
Lead large‑scale AI initiatives end‑to‑end: from discovery and design through deployment, monitoring, and continuous improvement.
Design agentic systems that automate routine service tasks with human‑in‑the‑loop safeguards, escalation thresholds, and safety guardrails.
Guide and contribute to the development and operationalization of models on AWS (SageMaker, Bedrock) and modern data platforms (Snowflake, Databricks), ensuring solutions are production‑ready, secure, and scalable.
Guide teams in applying advanced ML and GenAI methods—LLMs, RAG pipelines, supervised/unsupervised models—while ensuring reliability, security, and governance.
Collaboration & Scaling:
Partner with product managers, ML and data engineers, and MLOps to deliver production‑ready solutions.
Ensure AI capabilities are accessible through APIs, dashboards, and lightweight applications for internal use.
Mentor and grow data scientists and AI engineers, accelerating AI maturity across the enterprise.
What You’ll Bring:
Advanced degree in Computer Science, Data Science, Engineering, Mathematics, Statistics, or a related quantitative field.
8+ years of experience leading AI/ML/data science initiatives that delivered production‑grade solutions with measurable business impact.
Proven ability to bridge technical depth and executive influence; ability to translate complex concepts into clear business terms and drive alignment with senior stakeholders.
Hands‑on fluency in Python, SQL, AWS (SageMaker, Bedrock, S3), Git/GitHub, and modern CI/CD workflows.
Working knowledge of LLMs, RAG architectures (vector stores, embeddings, retrieval optimization), agent frameworks, and safe automation design.
Strong background in machine learning methods (supervised/unsupervised, deep learning, boosting, clustering, regularization, validation).
Experience collaborating across product, data, and engineering teams to deliver scalable, production‑ready AI solutions.
Exceptional communication, leadership, and mentoring skills; ability to inspire and scale high‑performing teams.
Experience in customer service or consumer finance domains is a plus.
This role involves limited travel ( Pay Transparency Salary Range: $122,500–$210,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Employees are eligible for an annual discretionary bonus and may participate in an incentive program.
Company Overview At New York Life, our 180‑year legacy of purpose and integrity fuels our future. We are evolving into a technology‑, data‑, and AI‑enabled organization while remaining grounded in the values that drive lasting impact.
Our Benefits We provide a full package of benefits for employees—including leave programs, adoption assistance, and student loan repayment programs. Our offerings continue to evolve based on employee feedback to help you flourish both inside and outside of work.
Our Commitment to Inclusion We foster an inclusive workplace rooted in the values of humanity and integrity. Every employee feels valued, supported, and has opportunities to contribute their best. We strive to create an environment where diverse perspectives drive stronger outcomes and provide financial security and peace of mind to families across all communities.
Job Requisition ID: 92479
Required Legal Notices – All Candidates Please Click Here
#J-18808-Ljbffr