Ensemble Health Partners
Director I Client Delivery
Ensemble Health Partners, Saint Paul, Minnesota, United States, 55199
Director I Client Delivery
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems and affiliated physician groups. We offer end‑to‑end revenue cycle solutions and a comprehensive suite of point solutions to clients across the country.
O.N.E Purpose
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
Job Summary By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Director is responsible for day‑to‑day client operations and the planning, development, and implementation of policies, objectives and initiatives for acute or physician revenue cycle activities including outsourced vendors, clients and in‑house functional areas of Patient Access, Health Information Management, and Patient Financial Services.
Job Competencies
Leadership Decision Making – Makes day‑to‑day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.
Coaching & Building Talent – Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers.
Delegation – Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.
Leading Teams – Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.
Executive Communication – Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).
Program/Project Management – Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.
Essential Job Functions
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
Articulates in writing plans with client deliverables, timelines, outcomes, and actions.
Monitors bad debt and identifies process issues/improvements in areas such as registration, upfront collections, Medicaid eligibility.
Identifies gaps in client support/performance and proposes solutions (e.g., technology, services, processes) to drive performance improvement.
Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
Participates and leads program level meetings with program stakeholders.
Works closely with CFO and other client leadership to support analysis, reporting and service line development.
Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies, contracting, regulatory updates and compliance requirements.
Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports.
Facilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs.
Promptly escalates operational and/or client concerns to Ensemble leadership.
Employment Qualifications Legally Required License / Certification (Ex: MD, RN, LPN, etc.)
– One certification per field.
Ensemble Required License / Certification (Ex: CRCR)
– One certification per field. CRCR or other approved job relevant certification.
Desired Work Experience People Leadership Experience: 3 to 5 Years
Desired Education Education Level: Bachelor’s Degree or Equivalent Experience in Business (or related field).
Other Preferred Knowledge, Skills And Abilities
Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams.
Demonstrates emotional intelligence while recognizing the needs of others.
Ability to coach and develop others.
Uses data to make informed decisions.
Comfortably works with executives at all levels.
Exhibits executive presence.
Achieves results through effective leadership.
Must have Pediatrics experience.
Ability to travel at least 50% of the time.
Must be willing to relocate or reside in the Minneapolis/St. Paul Metro area.
Working Conditions Long Distance or Air Travel – Yes Travel to Various Work Locations by Car – Yes General Office Environment or Work From Home – Yes Clinical Environment – No
Physical Requirements
Task Frequency – Rarely for lifting/carrying 50 lbs or less; Never for 51 lbs or more.
Push/Pull 50 lbs or less – Rarely. 51 lbs or more – Never.
Stoop, Kneel, Crawling, Climbing – Never.
Bending – Rarely.
Manual Dexterity (Hand/Eye Coordination) – Frequently.
Perform Shift Work – Never.
Repetitive Hand/Arm Movement – Frequently.
Work Position Frequency – Sitting – Frequently; Walking, Standing – Occasionally.
EEO Statement Ensemble Health Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our associates. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
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O.N.E Purpose
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
Job Summary By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Director is responsible for day‑to‑day client operations and the planning, development, and implementation of policies, objectives and initiatives for acute or physician revenue cycle activities including outsourced vendors, clients and in‑house functional areas of Patient Access, Health Information Management, and Patient Financial Services.
Job Competencies
Leadership Decision Making – Makes day‑to‑day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.
Coaching & Building Talent – Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers.
Delegation – Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.
Leading Teams – Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.
Executive Communication – Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).
Program/Project Management – Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.
Essential Job Functions
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
Articulates in writing plans with client deliverables, timelines, outcomes, and actions.
Monitors bad debt and identifies process issues/improvements in areas such as registration, upfront collections, Medicaid eligibility.
Identifies gaps in client support/performance and proposes solutions (e.g., technology, services, processes) to drive performance improvement.
Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
Participates and leads program level meetings with program stakeholders.
Works closely with CFO and other client leadership to support analysis, reporting and service line development.
Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies, contracting, regulatory updates and compliance requirements.
Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports.
Facilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs.
Promptly escalates operational and/or client concerns to Ensemble leadership.
Employment Qualifications Legally Required License / Certification (Ex: MD, RN, LPN, etc.)
– One certification per field.
Ensemble Required License / Certification (Ex: CRCR)
– One certification per field. CRCR or other approved job relevant certification.
Desired Work Experience People Leadership Experience: 3 to 5 Years
Desired Education Education Level: Bachelor’s Degree or Equivalent Experience in Business (or related field).
Other Preferred Knowledge, Skills And Abilities
Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams.
Demonstrates emotional intelligence while recognizing the needs of others.
Ability to coach and develop others.
Uses data to make informed decisions.
Comfortably works with executives at all levels.
Exhibits executive presence.
Achieves results through effective leadership.
Must have Pediatrics experience.
Ability to travel at least 50% of the time.
Must be willing to relocate or reside in the Minneapolis/St. Paul Metro area.
Working Conditions Long Distance or Air Travel – Yes Travel to Various Work Locations by Car – Yes General Office Environment or Work From Home – Yes Clinical Environment – No
Physical Requirements
Task Frequency – Rarely for lifting/carrying 50 lbs or less; Never for 51 lbs or more.
Push/Pull 50 lbs or less – Rarely. 51 lbs or more – Never.
Stoop, Kneel, Crawling, Climbing – Never.
Bending – Rarely.
Manual Dexterity (Hand/Eye Coordination) – Frequently.
Perform Shift Work – Never.
Repetitive Hand/Arm Movement – Frequently.
Work Position Frequency – Sitting – Frequently; Walking, Standing – Occasionally.
EEO Statement Ensemble Health Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our associates. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
#J-18808-Ljbffr