NYS Office of Information Technology Services
Information Technology Specialist 2 - Hourly - 10261
NYS Office of Information Technology Services, New York, New York, us, 10261
Information Technology Specialist 2 - Hourly - 10261
Join to apply for the Information Technology Specialist 2 - Hourly - 10261 role at
NYS Office of Information Technology Services .
Pay Range Main pay range: $32.00/hr – $32.00/hr.
Base pay range
is $32.00/hr – $32.00/hr. Your actual pay will be based on your skills and experience.
Duties
Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
Receive and professionally and courteously address desktop support calls transferred by the Service Desk.
Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
Collaborate with counterparts within other regional areas as workload dictates.
Install, load, and configure software and applications.
Troubleshoot and provide technical assistance to clients.
Obtain base knowledge in the core products used by supported clients.
Document diagnostic steps taken to troubleshoot/resolve client issues.
Work with other ITS groups to resolve computer-related issues.
Install, configure, and troubleshoot multi-function printers and network printers.
Work with vendor support to resolve technical problems with agency IT equipment.
Troubleshoot and provide technical on-site assistance to clients.
Train and orient users on hardware and software where appropriate.
Qualifications Minimum Qualifications
Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
OR A bachelor's or higher-level degree in any field and one year of experience in information technology.
OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
OR Two years of professional experience in information technology.
IT Support will not offer permanent employment to candidates unless they can provide documentation that they are authorized to work in the United States on a permanent basis. ITS policy is not to hire F1 or H1 visa holders for permanent employment or sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence. Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of the position will be described further if you are selected for an interview. If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
Benefits Benefits of Working for NYS include a generous benefits package worth 65% of salary.
Holiday & Paid Time Off
Thirteen (13) paid holidays annually
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Thirteen (13) days of paid sick leave annually for PEF
Up to three (3) days of professional leave annually to participate in professional development.
Health Care Benefits
Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost
Additional Benefits
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Referrals increase your chances of interviewing at NYS Office of Information Technology Services by 2x.
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NYS Office of Information Technology Services .
Pay Range Main pay range: $32.00/hr – $32.00/hr.
Base pay range
is $32.00/hr – $32.00/hr. Your actual pay will be based on your skills and experience.
Duties
Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
Receive and professionally and courteously address desktop support calls transferred by the Service Desk.
Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
Collaborate with counterparts within other regional areas as workload dictates.
Install, load, and configure software and applications.
Troubleshoot and provide technical assistance to clients.
Obtain base knowledge in the core products used by supported clients.
Document diagnostic steps taken to troubleshoot/resolve client issues.
Work with other ITS groups to resolve computer-related issues.
Install, configure, and troubleshoot multi-function printers and network printers.
Work with vendor support to resolve technical problems with agency IT equipment.
Troubleshoot and provide technical on-site assistance to clients.
Train and orient users on hardware and software where appropriate.
Qualifications Minimum Qualifications
Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
OR A bachelor's or higher-level degree in any field and one year of experience in information technology.
OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
OR Two years of professional experience in information technology.
IT Support will not offer permanent employment to candidates unless they can provide documentation that they are authorized to work in the United States on a permanent basis. ITS policy is not to hire F1 or H1 visa holders for permanent employment or sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence. Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of the position will be described further if you are selected for an interview. If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
Benefits Benefits of Working for NYS include a generous benefits package worth 65% of salary.
Holiday & Paid Time Off
Thirteen (13) paid holidays annually
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Thirteen (13) days of paid sick leave annually for PEF
Up to three (3) days of professional leave annually to participate in professional development.
Health Care Benefits
Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost
Additional Benefits
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Referrals increase your chances of interviewing at NYS Office of Information Technology Services by 2x.
#J-18808-Ljbffr