Macy's
Retail Customer Experience Associate, Walden Galleria - Full Time
Macy's, Cheektowaga, New York, United States
Retail Customer Experience Associate, Walden Galleria - Full Time
at
Macy's
Base pay range:
Base pay range $16.00/hr - $22.05/hr
Be part of an amazing story: Macy’s is more than just a store. We’re a story about innovations and traditions, inspiring stores and irresistible products, the Macy’s 4th of July Fireworks, and the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.
Job Overview As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You’ll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints—both in‑store and online—and drive cross‑category sales. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey. You will also build client relationships through outreach tools like My Client and social media, collaborate with peers, store leaders, and brand partners, and support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures.
How Our Selling Colleagues Spend Their Day…
Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions.
On the floor, they focus on the customer—offering a warm welcome, making eye contact, and creating friendly, personal conversations to build relationships that bring customers back.
Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
They always finish strong—sharing our Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank‑you.
We believe service starts with each other—supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
We know that excellence is a journey—we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.
Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Who You Are
Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
Good communication skills—understanding and communicating effectively with customers, co‑workers, and supervisors.
Ability to read and understand employment policies and safety rules/procedures in English.
Comfortable communicating and collaborating with customers and colleagues.
Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourceful and eager to start a new venture; adaptable to changing priorities; able to work independently while thriving in a team environment.
Comfortable handling electronic devices.
At least 2 years of selling or customer experience preferred.
Essential Physical Requirements You Will Perform
Talking, lifting, constant moving, standing, and reaching with arms and hands.
Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
What We Can Offer You Work in a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, and continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and volunteering.
Some Additional Benefits We Offer Include
Merchandise discounts.
Performance‑based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.
Access the full menu of benefits offerings here.
About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing our online shopping experience, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story—apply today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
This position may be eligible for performance‑based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
Employment type
Full‑time
#J-18808-Ljbffr
at
Macy's
Base pay range:
Base pay range $16.00/hr - $22.05/hr
Be part of an amazing story: Macy’s is more than just a store. We’re a story about innovations and traditions, inspiring stores and irresistible products, the Macy’s 4th of July Fireworks, and the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.
Job Overview As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You’ll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints—both in‑store and online—and drive cross‑category sales. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey. You will also build client relationships through outreach tools like My Client and social media, collaborate with peers, store leaders, and brand partners, and support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures.
How Our Selling Colleagues Spend Their Day…
Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions.
On the floor, they focus on the customer—offering a warm welcome, making eye contact, and creating friendly, personal conversations to build relationships that bring customers back.
Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
They always finish strong—sharing our Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank‑you.
We believe service starts with each other—supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
We know that excellence is a journey—we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.
Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Who You Are
Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
Good communication skills—understanding and communicating effectively with customers, co‑workers, and supervisors.
Ability to read and understand employment policies and safety rules/procedures in English.
Comfortable communicating and collaborating with customers and colleagues.
Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourceful and eager to start a new venture; adaptable to changing priorities; able to work independently while thriving in a team environment.
Comfortable handling electronic devices.
At least 2 years of selling or customer experience preferred.
Essential Physical Requirements You Will Perform
Talking, lifting, constant moving, standing, and reaching with arms and hands.
Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
What We Can Offer You Work in a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, and continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and volunteering.
Some Additional Benefits We Offer Include
Merchandise discounts.
Performance‑based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.
Access the full menu of benefits offerings here.
About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing our online shopping experience, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story—apply today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
This position may be eligible for performance‑based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
Employment type
Full‑time
#J-18808-Ljbffr