HCA Healthcare
Introduction
This Work-from-Home position requires that you live within 60 miles of an HCA Healthcare Hospital in one of the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA.
Schedule: Monday – Friday 10:30 am – 8:00 pm CST.
Benefits
Comprehensive medical coverage with low copays, prescription drugs, behavioral health, free telemedicine, free AirMed transportation.
Dental & vision options, life & disability, flexible spending accounts, supplemental health protection plans, auto & home insurance, identity theft protection, legal counseling, long‑term care, moving assistance, pet insurance, more.
Free counseling services and resources for emotional, physical and financial wellbeing.
401(k) with 100% match on 3%–9% of pay.
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more.
Consumer discounts via Abenity and Consumer Discounts.
Retirement readiness, rollover assistance and preferred banking partnerships.
Education assistance (tuition, student loan, certification support, dependent scholarships).
Colleague recognition program.
Time‑Away‑From‑Work program: paid time off, paid family leave, long‑term and short‑term disability, leaves of absence.
Employee Health Assistance Fund offering free employee‑only coverage to full‑time and part‑time colleagues based on income.
Job Summary and Qualifications The Customer Service Advisor handles account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate action in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications.
Responsibilities
Communicate with customers by phone or digital media to obtain information needed to resolve inquiries in accordance with department policies.
Review patient account information in multiple systems, perform research as needed, and take appropriate action to resolve patient inquiries and account balances.
Document patient inquiry and actions taken in the appropriate systems.
Update or add insurance and patient demographic information and request rebill.
Work with patients and guarantors to secure payment on outstanding balances using secured payment methods.
Escalate complaints to the appropriate individual/department based on issue nature.
Create a positive patient experience through listening, understanding, ensuring timely resolution or escalation, communicating friendlily, and handling patients with a consummate professional attitude.
Follow all Parallon Customer Service Organization (CSO) guidelines and policies.
Meet and maintain established departmental performance metrics for production and quality.
Adhere to all compliance guidelines.
Maintain working knowledge of workflow, systems, and tools used in the department.
Qualifications
Minimum one‑year customer service experience in a customer service, healthcare office, hospitality, retail sales or client manager role.
Previous call‑center experience, preferably in a healthcare environment.
Virtual employees must have high‑speed internet with at least 25 MB download and 15 MB upload speed (Wi‑Fi not permitted).
About Parallon and HCA Healthcare Parallon provides full‑service revenue cycle management, including scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. The company serves close to 1,000 hospitals and 3,000 physician practices.
HCA Healthcare is recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times and spent an estimated $3.7 billion on charitable care and other uncompensated expenses.
We are an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Schedule: Monday – Friday 10:30 am – 8:00 pm CST.
Benefits
Comprehensive medical coverage with low copays, prescription drugs, behavioral health, free telemedicine, free AirMed transportation.
Dental & vision options, life & disability, flexible spending accounts, supplemental health protection plans, auto & home insurance, identity theft protection, legal counseling, long‑term care, moving assistance, pet insurance, more.
Free counseling services and resources for emotional, physical and financial wellbeing.
401(k) with 100% match on 3%–9% of pay.
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more.
Consumer discounts via Abenity and Consumer Discounts.
Retirement readiness, rollover assistance and preferred banking partnerships.
Education assistance (tuition, student loan, certification support, dependent scholarships).
Colleague recognition program.
Time‑Away‑From‑Work program: paid time off, paid family leave, long‑term and short‑term disability, leaves of absence.
Employee Health Assistance Fund offering free employee‑only coverage to full‑time and part‑time colleagues based on income.
Job Summary and Qualifications The Customer Service Advisor handles account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate action in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications.
Responsibilities
Communicate with customers by phone or digital media to obtain information needed to resolve inquiries in accordance with department policies.
Review patient account information in multiple systems, perform research as needed, and take appropriate action to resolve patient inquiries and account balances.
Document patient inquiry and actions taken in the appropriate systems.
Update or add insurance and patient demographic information and request rebill.
Work with patients and guarantors to secure payment on outstanding balances using secured payment methods.
Escalate complaints to the appropriate individual/department based on issue nature.
Create a positive patient experience through listening, understanding, ensuring timely resolution or escalation, communicating friendlily, and handling patients with a consummate professional attitude.
Follow all Parallon Customer Service Organization (CSO) guidelines and policies.
Meet and maintain established departmental performance metrics for production and quality.
Adhere to all compliance guidelines.
Maintain working knowledge of workflow, systems, and tools used in the department.
Qualifications
Minimum one‑year customer service experience in a customer service, healthcare office, hospitality, retail sales or client manager role.
Previous call‑center experience, preferably in a healthcare environment.
Virtual employees must have high‑speed internet with at least 25 MB download and 15 MB upload speed (Wi‑Fi not permitted).
About Parallon and HCA Healthcare Parallon provides full‑service revenue cycle management, including scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. The company serves close to 1,000 hospitals and 3,000 physician practices.
HCA Healthcare is recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times and spent an estimated $3.7 billion on charitable care and other uncompensated expenses.
We are an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr