BNY
Customer Relations Specialist I (contract)
Join to apply for the Customer Relations Specialist I (contract) role at BNY.
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.
Job Summary This role will support a large-scale re‑pricing initiative involving outbound communications to thousands of clients. The position is critical to ensuring accurate client messaging, clean mailing processes, and seamless coordination between front office and operations teams.
Key Responsibilities
Client Communications & Re‑Pricing Support: Process returned letters related to the fee re‑pricing mailing and coordinate remailing activities per front office instructions.
Front Office Coordination: Communicate with advisors and front office partners to obtain updated client addresses and ensure accuracy before remailing.
Mailing Operations: Track returned mail, manage re‑mailing workflows, and help maintain clean mailing lists, addressing an anticipated 5–10% return‑mail rate.
Data & Process Accuracy: Support data‑related tasks tied to mailing accuracy and system updates to ensure clean and compliant communications.
Internal Coordination: Assist with internal communications and meeting scheduling as needed to support the overall initiative.
Qualifications
Highly detail‑oriented with strong organizational skills.
Comfortable communicating with multiple stakeholders across teams.
Strong written communication skills; work will be primarily email‑based.
Ability to learn new processes quickly and work independently.
Preferred Experience
Knowledge of the Wealth Management business.
Familiarity with BNY Wealth front‑office roles.
Why Join Us This role offers the opportunity to contribute to a high‑impact, enterprise‑wide initiative supporting thousands of clients. You will work closely with front office and operations teams, gain exposure to large‑scale client communications, and play a key role in ensuring accuracy and execution during a critical re‑pricing effort. Training will be provided by the Operations team, with an expectation to ramp up within the first two weeks.
At BNY, our culture speaks for itself. Here’s a few of our awards:
America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023‑2024
Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023‑2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023
Pay Rate Range 31.01 – 38.77 USD hourly
Additional Notes Applications will be accepted on an ongoing basis. This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full‑time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.
Benefits Information Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.
Seniority level Entry level
Employment type Contract
Job function Other
Referrals increase your chances of interviewing at BNY by 2x
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At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.
Job Summary This role will support a large-scale re‑pricing initiative involving outbound communications to thousands of clients. The position is critical to ensuring accurate client messaging, clean mailing processes, and seamless coordination between front office and operations teams.
Key Responsibilities
Client Communications & Re‑Pricing Support: Process returned letters related to the fee re‑pricing mailing and coordinate remailing activities per front office instructions.
Front Office Coordination: Communicate with advisors and front office partners to obtain updated client addresses and ensure accuracy before remailing.
Mailing Operations: Track returned mail, manage re‑mailing workflows, and help maintain clean mailing lists, addressing an anticipated 5–10% return‑mail rate.
Data & Process Accuracy: Support data‑related tasks tied to mailing accuracy and system updates to ensure clean and compliant communications.
Internal Coordination: Assist with internal communications and meeting scheduling as needed to support the overall initiative.
Qualifications
Highly detail‑oriented with strong organizational skills.
Comfortable communicating with multiple stakeholders across teams.
Strong written communication skills; work will be primarily email‑based.
Ability to learn new processes quickly and work independently.
Preferred Experience
Knowledge of the Wealth Management business.
Familiarity with BNY Wealth front‑office roles.
Why Join Us This role offers the opportunity to contribute to a high‑impact, enterprise‑wide initiative supporting thousands of clients. You will work closely with front office and operations teams, gain exposure to large‑scale client communications, and play a key role in ensuring accuracy and execution during a critical re‑pricing effort. Training will be provided by the Operations team, with an expectation to ramp up within the first two weeks.
At BNY, our culture speaks for itself. Here’s a few of our awards:
America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023‑2024
Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023‑2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023
Pay Rate Range 31.01 – 38.77 USD hourly
Additional Notes Applications will be accepted on an ongoing basis. This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full‑time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.
Benefits Information Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.
Seniority level Entry level
Employment type Contract
Job function Other
Referrals increase your chances of interviewing at BNY by 2x
Get notified about new Customer Relations Specialist jobs in
New York, NY .
#J-18808-Ljbffr