Allied Universal
Security Dispatch Officer - Full Time
Allied Universal, San Jose, California, United States, 95199
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description Allied Universal is hiring a Security Dispatcher to work at the Branch Office located in San Jose.
Pay Rate $24.00 / Hour.
Requirements
Active CA Guard Card
Security experience of 1 or more years
Intermediate to advanced technology skills
Level 1 Certificate (Power to Arrest and Appropriate Use of Force Certificate)
Use of personal electronic devices while on duty is prohibited
Security Operations Center Dispatcher
The Security Operations Center (SOC) Dispatcher has high visibility and is directly accountable for the effective and efficient flow of information from the SOC and Control Rooms. The SOC is a 24/7 operation that provides the Security Operations Team with a comprehensive monitoring approach, leveraging intelligence from several systems and technology databases for advanced correlation and analysis to deliver a prioritized list of actionable security incidents.
Responsibilities
Alarm monitoring
CCTV monitoring
Camera survey
Answering phones; operate IP‑based telephone system
Radio dispatch; use multi‑channel communications
Radio and call logging
Incident report issuance and collection
Operations support; routing of call information to the appropriate units for handling
Ensure timely and effective response to incidents, alarms, notifications, calls, and related activities as the central alarm monitoring station
Receive and respond to emergency and non‑emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
Coordinate with SOC staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)
Qualifications
Must possess a high school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Work experience must include:
Demonstrated analytic and critical thinking skills and ability to prepare reports
Ability to prioritize workload based on urgency
Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
Ability to communicate effectively with IT and Security Systems professionals
Demonstrated ability to operate radio, telephone equipment and/or console monitors
Ability to adapt in a dynamic work environment while possibly working under pressure
Benefits
Medical, dental, vision, basic life, AD‑DD, and disability insurance
Enrollment in company 401(k) plan, subject to eligibility requirements
Seven holidays annually paid at time and a half, if worked
40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.
Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID: 2025‑1504959
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Active CA Guard Card
Security experience of 1 or more years
Intermediate to advanced technology skills
Level 1 Certificate (Power to Arrest and Appropriate Use of Force Certificate)
Use of personal electronic devices while on duty is prohibited
Security Operations Center Dispatcher
The Security Operations Center (SOC) Dispatcher has high visibility and is directly accountable for the effective and efficient flow of information from the SOC and Control Rooms. The SOC is a 24/7 operation that provides the Security Operations Team with a comprehensive monitoring approach, leveraging intelligence from several systems and technology databases for advanced correlation and analysis to deliver a prioritized list of actionable security incidents.
Responsibilities
Alarm monitoring
CCTV monitoring
Camera survey
Answering phones; operate IP‑based telephone system
Radio dispatch; use multi‑channel communications
Radio and call logging
Incident report issuance and collection
Operations support; routing of call information to the appropriate units for handling
Ensure timely and effective response to incidents, alarms, notifications, calls, and related activities as the central alarm monitoring station
Receive and respond to emergency and non‑emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
Coordinate with SOC staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)
Qualifications
Must possess a high school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Work experience must include:
Demonstrated analytic and critical thinking skills and ability to prepare reports
Ability to prioritize workload based on urgency
Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
Ability to communicate effectively with IT and Security Systems professionals
Demonstrated ability to operate radio, telephone equipment and/or console monitors
Ability to adapt in a dynamic work environment while possibly working under pressure
Benefits
Medical, dental, vision, basic life, AD‑DD, and disability insurance
Enrollment in company 401(k) plan, subject to eligibility requirements
Seven holidays annually paid at time and a half, if worked
40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.
Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID: 2025‑1504959
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