Saint Alphonsus
Patient Service Representative Star Urgent Care
Saint Alphonsus, Star, Idaho, United States, 83669
Patient Service Representative – Star Urgent Care
1 week ago Be among the first 25 applicants
Description
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.
Employment Type
Full time
Shift
Day Shift
We are looking for a
genuine, friendly, and empathetic
self‑starter to join the team at our
Star Urgent Care clinic . As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families. The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You will be responsible for checking in patients for appointments, collecting patient co‑pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information.
Our ideal candidate
is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision‑making skills will be essential in this position.
Position Details
Full‑time, 3 days a week, 12‑hour shifts.
Supports 4 UC providers.
Clinic location: 10717 W State St, Star, ID 83669.
Minimum Qualifications
High School Diploma or equivalent; preferred.
Previous customer service experience required; healthcare experience preferred.
Electronic health record (EHR) experience a plus; medical terminology preferred.
Experience with process improvement or lean philosophy preferred.
Essential Functions
Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPAA regulations.
Maintains operations by following policies and procedures and reports needed changes.
Additional Duties
Acknowledge and greet patients immediately, providing a positive customer service experience.
Register patients for appointments and complete paperwork.
Verify and update existing patient and insurance information.
Keep patient appointments on schedule by notifying provider of patient’s arrival.
Inform patients immediately of delays, explain why, and provide anticipated wait time.
Collect, record, and communicate responsible balances for visits, diagnostic testing, supplies, etc.
Maintain knowledge of different payer practices and deductibles.
Assist patients with all aspects of financial assistance paperwork.
Control credit extended to patients via a payment plan.
Maintain business office inventory and equipment and order supplies.
Maintain a neat work area, including the reception area.
Follow cash control policy and procedure; balance daily financial activities and ensure collection of payments at time of service.
About Saint Alphonsus
Colleagues enjoy competitive compensation with a full benefits package and opportunities for growth throughout SAHS and Trinity Health.
Visit www.saintalphonsus.org/careers to learn more about benefits, culture, and career development opportunities.
Seniority level
Entry level
Employment type
Full‑time
Job function
Health Care Provider
Industries
Hospitals and Health Care
Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruiting and retaining a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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Description
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.
Employment Type
Full time
Shift
Day Shift
We are looking for a
genuine, friendly, and empathetic
self‑starter to join the team at our
Star Urgent Care clinic . As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families. The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You will be responsible for checking in patients for appointments, collecting patient co‑pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information.
Our ideal candidate
is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision‑making skills will be essential in this position.
Position Details
Full‑time, 3 days a week, 12‑hour shifts.
Supports 4 UC providers.
Clinic location: 10717 W State St, Star, ID 83669.
Minimum Qualifications
High School Diploma or equivalent; preferred.
Previous customer service experience required; healthcare experience preferred.
Electronic health record (EHR) experience a plus; medical terminology preferred.
Experience with process improvement or lean philosophy preferred.
Essential Functions
Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPAA regulations.
Maintains operations by following policies and procedures and reports needed changes.
Additional Duties
Acknowledge and greet patients immediately, providing a positive customer service experience.
Register patients for appointments and complete paperwork.
Verify and update existing patient and insurance information.
Keep patient appointments on schedule by notifying provider of patient’s arrival.
Inform patients immediately of delays, explain why, and provide anticipated wait time.
Collect, record, and communicate responsible balances for visits, diagnostic testing, supplies, etc.
Maintain knowledge of different payer practices and deductibles.
Assist patients with all aspects of financial assistance paperwork.
Control credit extended to patients via a payment plan.
Maintain business office inventory and equipment and order supplies.
Maintain a neat work area, including the reception area.
Follow cash control policy and procedure; balance daily financial activities and ensure collection of payments at time of service.
About Saint Alphonsus
Colleagues enjoy competitive compensation with a full benefits package and opportunities for growth throughout SAHS and Trinity Health.
Visit www.saintalphonsus.org/careers to learn more about benefits, culture, and career development opportunities.
Seniority level
Entry level
Employment type
Full‑time
Job function
Health Care Provider
Industries
Hospitals and Health Care
Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruiting and retaining a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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