Process Excellence Manager — Card Customer Resiliency

A leading financial institution in Richmond, VA is seeking a Manager in Process Management to develop and streamline process documentation, improve workflows, and enhance compliance. The ideal candidate will have a Bachelor's Degree and at least 5 years of relevant experience. Preferred qualifications include familiarity with SQL, Tableau, and certification in BPM or Lean methodologies. Competitive salary and performance-based incentives are offered in this role. #J-18808-Ljbffr