Meritrust Credit Union
Join to apply for the
Member Solutions Associate
role at
Meritrust Credit Union .
Be among the first 25 applicants.
We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.
Benefits
Comprehensive medical insurance plan
Dental and vision insurance
Generous paid‑time‑off
12 paid holidays
401(k) plan
Wellness program
Tuition assistance
Employee loan discount
Employee Assistance Program (EAP)
Life and disability coverage
What Sets Working for Meritrust Apart?
Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.
Supportive and engaging work environment.
A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.
A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.
Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Meritrust Credit Union, even if you don’t meet every one of our qualifications listed.
Position Summary Responsible for performing collection activities across all credit union products, including consumer, commercial, real estate and depository accounts. This includes overdrawn accounts, credit cards, lines of credit (secured and unsecured), signature loans, auto loans, as well as mortgage secured loans such as home equity loans. Reviews delinquent accounts to assess the status and determine the root causes of delinquency. Initiates contact with members to resolve outstanding balances and applies appropriate collection strategies to ensure timely and effective recovery.
Essential Functions
Manage an assigned queue(s) by ensuring timely follow‑up and resolution.
Initiate contact with members via phone, text, email, and other written communication methods to discuss delinquent accounts and explore repayment options.
Build rapport with members by demonstrating empathy, professionalism and commitment to helping them resolve financial challenges.
Collaborate with members to create realistic repayment plans and accurately record all interactions and agreements in the system.
Use appropriate and compliant collection strategies tailored to each situation to recover delinquent funds effectively.
Assist in locating members with approved skip‑tracing tools and resources.
Work closely with internal teams to resolve account issues and support member needs.
Handle sensitive member information with discretion and adhere to all applicable regulations and internal policies.
Contribute to a collaborative and respectful team culture by maintaining a professional attitude, supporting peers and engaging in constructive communication.
Attend training sessions and stay informed about updates to policies, procedures, and regulatory changes.
Operate within the credit union’s phone system to manage inbound and outbound calls efficiently. Maintain availability during scheduled hours to assist members and support internal team needs.
Provide timely updates to management regarding account trends, member concerns and any issues that may impact collection efforts or member relationships.
Support departmental and organizational needs by completing additional tasks and responsibilities as required.
Final Compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.
This position is eligible for a monthly incentive plan.
We anticipate this position to close within 30 days of posting. Please submit your application at your earliest convenience to be considered.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Meritrust Credit Union, we encourage you to apply!
Thank you for your interest in Meritrust Credit Union.
Seniority Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Banking
Referrals increase your chances of interviewing at Meritrust Credit Union by 2x.
Get notified about new Member jobs in
Wichita, KS .
#J-18808-Ljbffr
Member Solutions Associate
role at
Meritrust Credit Union .
Be among the first 25 applicants.
We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.
Benefits
Comprehensive medical insurance plan
Dental and vision insurance
Generous paid‑time‑off
12 paid holidays
401(k) plan
Wellness program
Tuition assistance
Employee loan discount
Employee Assistance Program (EAP)
Life and disability coverage
What Sets Working for Meritrust Apart?
Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.
Supportive and engaging work environment.
A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.
A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.
Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Meritrust Credit Union, even if you don’t meet every one of our qualifications listed.
Position Summary Responsible for performing collection activities across all credit union products, including consumer, commercial, real estate and depository accounts. This includes overdrawn accounts, credit cards, lines of credit (secured and unsecured), signature loans, auto loans, as well as mortgage secured loans such as home equity loans. Reviews delinquent accounts to assess the status and determine the root causes of delinquency. Initiates contact with members to resolve outstanding balances and applies appropriate collection strategies to ensure timely and effective recovery.
Essential Functions
Manage an assigned queue(s) by ensuring timely follow‑up and resolution.
Initiate contact with members via phone, text, email, and other written communication methods to discuss delinquent accounts and explore repayment options.
Build rapport with members by demonstrating empathy, professionalism and commitment to helping them resolve financial challenges.
Collaborate with members to create realistic repayment plans and accurately record all interactions and agreements in the system.
Use appropriate and compliant collection strategies tailored to each situation to recover delinquent funds effectively.
Assist in locating members with approved skip‑tracing tools and resources.
Work closely with internal teams to resolve account issues and support member needs.
Handle sensitive member information with discretion and adhere to all applicable regulations and internal policies.
Contribute to a collaborative and respectful team culture by maintaining a professional attitude, supporting peers and engaging in constructive communication.
Attend training sessions and stay informed about updates to policies, procedures, and regulatory changes.
Operate within the credit union’s phone system to manage inbound and outbound calls efficiently. Maintain availability during scheduled hours to assist members and support internal team needs.
Provide timely updates to management regarding account trends, member concerns and any issues that may impact collection efforts or member relationships.
Support departmental and organizational needs by completing additional tasks and responsibilities as required.
Final Compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.
This position is eligible for a monthly incentive plan.
We anticipate this position to close within 30 days of posting. Please submit your application at your earliest convenience to be considered.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Meritrust Credit Union, we encourage you to apply!
Thank you for your interest in Meritrust Credit Union.
Seniority Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Banking
Referrals increase your chances of interviewing at Meritrust Credit Union by 2x.
Get notified about new Member jobs in
Wichita, KS .
#J-18808-Ljbffr