City of Chicago
EMERGENCY CREW DISPATCHER
– City of Chicago
Number of Positions:
4
Starting Salary:
$51.40/HR
These positions are open to the general public and to all current city employees covered under the terms of the City's collective bargaining agreement with the LABORERS INTERNATIONAL UNION OF NORTH AMERICA – LOCAL 1092 (BARGAINING UNIT #53).
BID REQUISITES:
Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en. Check the box on your profile titled “Currently employed by the City of Chicago”, enter your employee ID, and select your correct bargaining unit. FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION. Applications will be accepted until 11:59 PM CST on 1/13/26.
Under general supervision, dispatches work crews to investigate and respond to service requests and complaints relating to broken or damaged water or sewer mains and related appurtenances, and performs related duties as required. Positions are assigned to shifts at the Department of Water Management’s central dispatch center.
Essential Duties
Monitors service requests and complaints received through the city’s 311-CSR system and received via radio, telephone or cellular communications.
Receives calls from the public, aldermanic offices and other city departments reporting water or sewer related problems and enters data into the 311-CSR system to create a service request.
Dispatches investigative work crews to field sites and receives calls from crews reporting findings including extent of damage to water or sewer mains and related parts, repair work needed and level of priority.
Closes out 311-CSR system work orders, entering response and findings of work crews dispatched to investigate.
Accesses department’s computerized scheduling system to create and forward work orders to the districts in order to schedule and coordinate needed repairs to water distribution and sewer systems.
Contacts appropriate personnel and prepares requests to obtain permits required for work crews to dig in the public way.
Reviews computerized records and hard copies of atlas pages and service plats, and provides field crews with the location of water and sewer mains, buffalo boxes, valves and other equipment.
Makes emergency notifications to appropriate personnel based on established protocols.
Receives notifications from the field of all personal injury, vehicle accidents and utility hits and forwards to Safety Division.
Maintains contact with other city departments regarding operations impacting water and sewer operations.
Provides information and updates to management personnel on the status of on‑going emergency water and sewer repairs.
Prepares work activity reports.
NOTE: The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.
Location:
Various
Days:
Various
Hours:
Various
WORK INSTRUCTIONS:
This position is in the career service.
Minimum Qualifications
Four (4) years of experience working in a field or office position involving municipal water distribution or sewer maintenance and repair operations.
Licensure, Certification, or Other Qualifications
None.
Working Conditions
General office environment.
Equipment
Standard office equipment (telephone, printer, photocopier, fax machine, calculator).
Computers and peripheral equipment (personal computer, computer terminals).
Communication equipment (two‑way radio, dispatch equipment, multi‑channel system).
Physical Requirements
Ability to operate a personal computer and related equipment.
Knowledge, Skills, Abilities, and Other Work Requirements
Basic personal computer operations and applicable software.
Geographical locations within the City and location of water mains and sewers.
Departmental water and sewer work operations, types of materials and equipment used in repairs and water and sewer equipment terminology used in the field by work crews.
City’s 311‑CSR (customer service request) system.
Knowledge of applicable City and department policies, procedures, rules, and regulations.
Active learning – understand the implications of new information for both current and future problem‑solving and decision‑making.
Active listening – give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
Customer service skills – interact and communicate with customers in a courteous and helpful manner.
Comprehend oral information – listen to and understand information presented through spoken words and sentences.
Speak – communicate information and ideas in speaking so others will understand.
Comprehend written information – read and understand information presented in writing.
Write – communicate information and ideas in writing so others will understand.
Initiative – demonstrate willingness to take on job challenges.
Dependability – demonstrate reliability, responsibility, and dependability and fulfill obligations.
Attention to detail – pay careful attention to detail and thoroughness in completing work tasks.
NOTE: To be considered for this position you must provide information about your educational background and your work experience. You must include job titles, dates of employment, and specific job duties. If you are a current City employee, Acting Up cannot be considered. If you fail to provide this information at the time you submit your application, it will be incomplete and you will not be considered for this position. There are three ways to provide the information: attach a resume, paste a resume, or complete the online resume fields.
NOTE: ALL POSITIONS WITH THE CITY OF CHICAGO CLOSE PROMPTLY AT 11:59 PM CENTRAL STANDARD TIME (CST). APPLICATIONS FOR THIS POSITION WILL BE ACCEPTED UNTIL 11:59 PM CST ON 1/13/26. NO EXCEPTIONS WILL BE MADE.
Selection Requirements This is a Non‑Interview Tested title. Applicants and bidders must complete a pass/fail test. Test results will be sent out by the Department of Human Resources. Applicants who pass the test will be selected in lottery/random order. Bidders who receive a passing score will be hired in seniority order according to the collective bargaining agreement.
Application Evaluation Initial evaluation will be based on information provided on the application and submitted documents. The Department of Human Resources will review applications after the final posting date.
Commitment to Diversity To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted ordinances 2‑74‑020 and 2‑74‑075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio‑Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates.
The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.
#J-18808-Ljbffr
– City of Chicago
Number of Positions:
4
Starting Salary:
$51.40/HR
These positions are open to the general public and to all current city employees covered under the terms of the City's collective bargaining agreement with the LABORERS INTERNATIONAL UNION OF NORTH AMERICA – LOCAL 1092 (BARGAINING UNIT #53).
BID REQUISITES:
Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en. Check the box on your profile titled “Currently employed by the City of Chicago”, enter your employee ID, and select your correct bargaining unit. FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION. Applications will be accepted until 11:59 PM CST on 1/13/26.
Under general supervision, dispatches work crews to investigate and respond to service requests and complaints relating to broken or damaged water or sewer mains and related appurtenances, and performs related duties as required. Positions are assigned to shifts at the Department of Water Management’s central dispatch center.
Essential Duties
Monitors service requests and complaints received through the city’s 311-CSR system and received via radio, telephone or cellular communications.
Receives calls from the public, aldermanic offices and other city departments reporting water or sewer related problems and enters data into the 311-CSR system to create a service request.
Dispatches investigative work crews to field sites and receives calls from crews reporting findings including extent of damage to water or sewer mains and related parts, repair work needed and level of priority.
Closes out 311-CSR system work orders, entering response and findings of work crews dispatched to investigate.
Accesses department’s computerized scheduling system to create and forward work orders to the districts in order to schedule and coordinate needed repairs to water distribution and sewer systems.
Contacts appropriate personnel and prepares requests to obtain permits required for work crews to dig in the public way.
Reviews computerized records and hard copies of atlas pages and service plats, and provides field crews with the location of water and sewer mains, buffalo boxes, valves and other equipment.
Makes emergency notifications to appropriate personnel based on established protocols.
Receives notifications from the field of all personal injury, vehicle accidents and utility hits and forwards to Safety Division.
Maintains contact with other city departments regarding operations impacting water and sewer operations.
Provides information and updates to management personnel on the status of on‑going emergency water and sewer repairs.
Prepares work activity reports.
NOTE: The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.
Location:
Various
Days:
Various
Hours:
Various
WORK INSTRUCTIONS:
This position is in the career service.
Minimum Qualifications
Four (4) years of experience working in a field or office position involving municipal water distribution or sewer maintenance and repair operations.
Licensure, Certification, or Other Qualifications
None.
Working Conditions
General office environment.
Equipment
Standard office equipment (telephone, printer, photocopier, fax machine, calculator).
Computers and peripheral equipment (personal computer, computer terminals).
Communication equipment (two‑way radio, dispatch equipment, multi‑channel system).
Physical Requirements
Ability to operate a personal computer and related equipment.
Knowledge, Skills, Abilities, and Other Work Requirements
Basic personal computer operations and applicable software.
Geographical locations within the City and location of water mains and sewers.
Departmental water and sewer work operations, types of materials and equipment used in repairs and water and sewer equipment terminology used in the field by work crews.
City’s 311‑CSR (customer service request) system.
Knowledge of applicable City and department policies, procedures, rules, and regulations.
Active learning – understand the implications of new information for both current and future problem‑solving and decision‑making.
Active listening – give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
Customer service skills – interact and communicate with customers in a courteous and helpful manner.
Comprehend oral information – listen to and understand information presented through spoken words and sentences.
Speak – communicate information and ideas in speaking so others will understand.
Comprehend written information – read and understand information presented in writing.
Write – communicate information and ideas in writing so others will understand.
Initiative – demonstrate willingness to take on job challenges.
Dependability – demonstrate reliability, responsibility, and dependability and fulfill obligations.
Attention to detail – pay careful attention to detail and thoroughness in completing work tasks.
NOTE: To be considered for this position you must provide information about your educational background and your work experience. You must include job titles, dates of employment, and specific job duties. If you are a current City employee, Acting Up cannot be considered. If you fail to provide this information at the time you submit your application, it will be incomplete and you will not be considered for this position. There are three ways to provide the information: attach a resume, paste a resume, or complete the online resume fields.
NOTE: ALL POSITIONS WITH THE CITY OF CHICAGO CLOSE PROMPTLY AT 11:59 PM CENTRAL STANDARD TIME (CST). APPLICATIONS FOR THIS POSITION WILL BE ACCEPTED UNTIL 11:59 PM CST ON 1/13/26. NO EXCEPTIONS WILL BE MADE.
Selection Requirements This is a Non‑Interview Tested title. Applicants and bidders must complete a pass/fail test. Test results will be sent out by the Department of Human Resources. Applicants who pass the test will be selected in lottery/random order. Bidders who receive a passing score will be hired in seniority order according to the collective bargaining agreement.
Application Evaluation Initial evaluation will be based on information provided on the application and submitted documents. The Department of Human Resources will review applications after the final posting date.
Commitment to Diversity To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted ordinances 2‑74‑020 and 2‑74‑075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio‑Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates.
The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.
#J-18808-Ljbffr