INFORMATION TECHNOLOGY
Systems Support Specialist IV - Board of Pardons and Paroles Information Technol
INFORMATION TECHNOLOGY, Austin, Texas, us, 78716
Systems Support Specialist IV – Board of Pardons and Paroles Information Technology – Austin (713872)
Organization INFORMATION TECHNOLOGY
Primary Location United States – Texas – Austin
Job Office and Administrative Support
Employee Status Regular
Schedule Full-time
Travel No
Salary $4,357.26 (Ret 2.5% Less) – Pay Basis: Monthly
Hazardous duty/Longevity Pay Longevity Pay
Work Site Visits No
Study Material No
Overtime Status Non-exempt
Job Posting Job Posting Closing Date: Jan 10, 2026, 5:59:00 AM
Job Summary Performs advanced computer systems support work in a help desk setting. Work involves coordinating first-line assistance for operational problems of agency information technology systems and operating automated office equipment in a stand‑alone, network, and mainframe environment. Works under minimal supervision with considerable latitude for the use of initiative and independent judgment.
Essential Functions
Assists in the coordination of the technical help desk; sets up equipment for employee use and performs and ensures proper installation of personal computer hardware, cables, operating systems, and other business software; establishes and ensures that necessary security controls over software and hardware are maintained; and coordinates the update of personal computer and mainframe applications programs according to agency policies and procedures.
Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications; and maintains and reviews records and provides follow‑up on technical problems, remedial actions taken, and installation activities.
Oversees the delivery of technical support for agency employees and other end users to ensure that problems and requests have been appropriately documented and resolved timely; and provides assistance in researching and resolving escalated problems, to include the most complex and critical technical problems.
Coordinates and maintains the inventory of information technology assets; and reviews and provides recommendations regarding the procurement of information technology equipment.
Analyzes performance of technical support activities and documents resolutions; identifies problem areas, and devises and delivers solutions to enhance quality of service and prevent future problems; and develops procedures and training manuals and conducts presentations and briefings. Performs a variety of marginal duties not listed, to be determined and assigned as needed.
Minimum Qualifications Education, Experience, and Training
Bachelor's degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) or by the United States Department of Education (USDE). Major coursework in Business Administration, Computer Science, Management Information Systems, or a related field preferred. Each year of experience as described below in excess of the required three years may be substituted for thirty semester hours from an accredited college or university on a year-for-year basis.
Three years full‑time, wage‑earning experience in consultative and technical program activities in a computer services environment, including analysis, research, and evaluation.
Knowledge and Skills
Knowledge of the practices, principles, and techniques of computer operations and applications.
Knowledge of a variety of computer application programs and their applicability to computer systems operations.
Knowledge of agency and departmental organizational structure, policies, procedures, rules, and regulations preferred.
Skill in troubleshooting hardware and software problems.
Skill to implement data security controls.
Skill to communicate ideas and instructions clearly and concisely.
Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
Skill to interpret and apply rules, regulations, policies, and procedures.
Skill in administrative problem‑solving techniques.
Skill in the use of computers and related equipment in a stand‑alone or local area network environment.
Skill in the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs.
Skill to review technical data and prepare technical reports.
Additional Requirements with or without Reasonable Accommodation
Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry under 15 lbs., perceive depth, operate a motor vehicle, and operate motor equipment.
Conditions include working inside, working around machines with moving parts and moving objects, radiant and electrical energy, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane.
Equipment used in performing only the essential functions include computer and related equipment, calculator, copier, fax machine, telephone, dolly, and automobile.
Additional Information Please note that applications submitted via handwritten forms, email, mail, or fax will not be accepted. Your job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years. Your application must contain complete job histories, which include job titles, name of employer, dates of employment, supervisor’s name and phone number, and a description of duties performed, and whether it was full‑time or part‑time and hours per week. If any of this information is not provided, your application may be rejected as incomplete.
If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who contacts you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.
Only candidates selected for an interview will be contacted.
*Outside applicants will be required to submit to pre‑employment drug testing as a condition of employment.*
Contact Information Leslie Enderton 14‑HR/BPP 8610 Shoal Creek BLVD Austin, TX 77575 PH (512) 406‑5462 EMAIL Leslie.Enderton@TDCJ.Texas.Gov
Military Occupation Specialty Code The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met.
Military Crosswalk Guide Prepared by the State Auditor’s Office.
The State of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services. You may make copies of this application and enter different position titles, but each copy must be signed. Resumes will not be accepted in lieu of applications, unless specifically stated in the job vacancy notice.
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Organization INFORMATION TECHNOLOGY
Primary Location United States – Texas – Austin
Job Office and Administrative Support
Employee Status Regular
Schedule Full-time
Travel No
Salary $4,357.26 (Ret 2.5% Less) – Pay Basis: Monthly
Hazardous duty/Longevity Pay Longevity Pay
Work Site Visits No
Study Material No
Overtime Status Non-exempt
Job Posting Job Posting Closing Date: Jan 10, 2026, 5:59:00 AM
Job Summary Performs advanced computer systems support work in a help desk setting. Work involves coordinating first-line assistance for operational problems of agency information technology systems and operating automated office equipment in a stand‑alone, network, and mainframe environment. Works under minimal supervision with considerable latitude for the use of initiative and independent judgment.
Essential Functions
Assists in the coordination of the technical help desk; sets up equipment for employee use and performs and ensures proper installation of personal computer hardware, cables, operating systems, and other business software; establishes and ensures that necessary security controls over software and hardware are maintained; and coordinates the update of personal computer and mainframe applications programs according to agency policies and procedures.
Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications; and maintains and reviews records and provides follow‑up on technical problems, remedial actions taken, and installation activities.
Oversees the delivery of technical support for agency employees and other end users to ensure that problems and requests have been appropriately documented and resolved timely; and provides assistance in researching and resolving escalated problems, to include the most complex and critical technical problems.
Coordinates and maintains the inventory of information technology assets; and reviews and provides recommendations regarding the procurement of information technology equipment.
Analyzes performance of technical support activities and documents resolutions; identifies problem areas, and devises and delivers solutions to enhance quality of service and prevent future problems; and develops procedures and training manuals and conducts presentations and briefings. Performs a variety of marginal duties not listed, to be determined and assigned as needed.
Minimum Qualifications Education, Experience, and Training
Bachelor's degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) or by the United States Department of Education (USDE). Major coursework in Business Administration, Computer Science, Management Information Systems, or a related field preferred. Each year of experience as described below in excess of the required three years may be substituted for thirty semester hours from an accredited college or university on a year-for-year basis.
Three years full‑time, wage‑earning experience in consultative and technical program activities in a computer services environment, including analysis, research, and evaluation.
Knowledge and Skills
Knowledge of the practices, principles, and techniques of computer operations and applications.
Knowledge of a variety of computer application programs and their applicability to computer systems operations.
Knowledge of agency and departmental organizational structure, policies, procedures, rules, and regulations preferred.
Skill in troubleshooting hardware and software problems.
Skill to implement data security controls.
Skill to communicate ideas and instructions clearly and concisely.
Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
Skill to interpret and apply rules, regulations, policies, and procedures.
Skill in administrative problem‑solving techniques.
Skill in the use of computers and related equipment in a stand‑alone or local area network environment.
Skill in the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs.
Skill to review technical data and prepare technical reports.
Additional Requirements with or without Reasonable Accommodation
Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry under 15 lbs., perceive depth, operate a motor vehicle, and operate motor equipment.
Conditions include working inside, working around machines with moving parts and moving objects, radiant and electrical energy, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane.
Equipment used in performing only the essential functions include computer and related equipment, calculator, copier, fax machine, telephone, dolly, and automobile.
Additional Information Please note that applications submitted via handwritten forms, email, mail, or fax will not be accepted. Your job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years. Your application must contain complete job histories, which include job titles, name of employer, dates of employment, supervisor’s name and phone number, and a description of duties performed, and whether it was full‑time or part‑time and hours per week. If any of this information is not provided, your application may be rejected as incomplete.
If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who contacts you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.
Only candidates selected for an interview will be contacted.
*Outside applicants will be required to submit to pre‑employment drug testing as a condition of employment.*
Contact Information Leslie Enderton 14‑HR/BPP 8610 Shoal Creek BLVD Austin, TX 77575 PH (512) 406‑5462 EMAIL Leslie.Enderton@TDCJ.Texas.Gov
Military Occupation Specialty Code The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met.
Military Crosswalk Guide Prepared by the State Auditor’s Office.
The State of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services. You may make copies of this application and enter different position titles, but each copy must be signed. Resumes will not be accepted in lieu of applications, unless specifically stated in the job vacancy notice.
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