Shelter House
Title
Intake and Diversion Coordinator
Level Entry
Department Katherine Hanley Emergency Shelter
Reports to Assistant Director of Programs
Pay Rate $24/hr. to $26/hr.
Location Fairfax, VA
FLSA Status Non-Exempt
About Us Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 3,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).
About the Role The Intake and Diversion Coordinator plays a critical role in supporting families experiencing homelessness by serving as the first point of contact for the shelter. This position is responsible for managing the intake and exit process, assessing eligibility, providing shelter diversions services and coordinating with shelter staff.
Key Responsibilities Client Intake & Assessment
Conduct initial screenings and assessments to determine eligibility for shelter services
During intake and screening, support clients in exploring and securing viable housing alternatives such as staying with friends or family as part of shelter diversion efforts
Collect and enter accurate client information into the HMIS (Homeless Management Information System) or other databases
Provide timely updates on the status of referrals in HMIS
Maintain and update Client Name List
Conduct orientations to explain shelter rules, expectations, and services available to families
Coordinate move-in dates and ensure families are oriented upon entry
Case Coordination Support
Work closely with case managers to share assessment information and support service planning
Schedule and facilitate intake meetings
Connect client with Residential Coordinators after intake is completed
Documentation & Reporting
Generate reports and maintain compliance with agency, funder, and HMIS requirements
Collaboration & Communication
Once a client exits, ensure all data is updated in HMIS database and that files are closed out and filed away appropriately
Participate in team meetings, trainings, and coordinated entry discussions
Support shelter operations as needed, including crisis response or coverage for front desk
Attend meetings such as Intake Coordinator meeting
Required
A bachelor's degree in human services/related field or commensurate experience
3+ years of experience in human services field i.e., mental health, substance abuse, homeless and domestic violence
Proven ability to adapt and remain flexible in accordance with county guidelines
Strong verbal and written communication skills
Willingness to work evenings and weekends when needed
Leadership and management experience is a plus
Preferred
Bilingual (English/Spanish) preferred
Experience working in programs serving homeless families
Experience working in a residential environment
Current CPR/First aid certification
Physical Requirements
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds
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Level Entry
Department Katherine Hanley Emergency Shelter
Reports to Assistant Director of Programs
Pay Rate $24/hr. to $26/hr.
Location Fairfax, VA
FLSA Status Non-Exempt
About Us Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 3,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).
About the Role The Intake and Diversion Coordinator plays a critical role in supporting families experiencing homelessness by serving as the first point of contact for the shelter. This position is responsible for managing the intake and exit process, assessing eligibility, providing shelter diversions services and coordinating with shelter staff.
Key Responsibilities Client Intake & Assessment
Conduct initial screenings and assessments to determine eligibility for shelter services
During intake and screening, support clients in exploring and securing viable housing alternatives such as staying with friends or family as part of shelter diversion efforts
Collect and enter accurate client information into the HMIS (Homeless Management Information System) or other databases
Provide timely updates on the status of referrals in HMIS
Maintain and update Client Name List
Conduct orientations to explain shelter rules, expectations, and services available to families
Coordinate move-in dates and ensure families are oriented upon entry
Case Coordination Support
Work closely with case managers to share assessment information and support service planning
Schedule and facilitate intake meetings
Connect client with Residential Coordinators after intake is completed
Documentation & Reporting
Generate reports and maintain compliance with agency, funder, and HMIS requirements
Collaboration & Communication
Once a client exits, ensure all data is updated in HMIS database and that files are closed out and filed away appropriately
Participate in team meetings, trainings, and coordinated entry discussions
Support shelter operations as needed, including crisis response or coverage for front desk
Attend meetings such as Intake Coordinator meeting
Required
A bachelor's degree in human services/related field or commensurate experience
3+ years of experience in human services field i.e., mental health, substance abuse, homeless and domestic violence
Proven ability to adapt and remain flexible in accordance with county guidelines
Strong verbal and written communication skills
Willingness to work evenings and weekends when needed
Leadership and management experience is a plus
Preferred
Bilingual (English/Spanish) preferred
Experience working in programs serving homeless families
Experience working in a residential environment
Current CPR/First aid certification
Physical Requirements
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds
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