M&T Bank Corporation
Senior Digital Strategy Manager
M&T Bank Corporation, Baltimore, Maryland, United States, 21276
Senior Digital Strategy Manager page is loaded## Senior Digital Strategy Managerremote type:
Hybrid Positionlocations:
Baltimore, MD:
Buffalo, NY:
Philadelphia, PA:
Boston, MA:
Wilmington, DEtime type:
Full timeposted on:
Posted Todayjob requisition id:
R81706**This role is not eligible for visa sponsorship, meaning you will need to be able to secure and maintain work authorization without the need for a written submission by the company to a government agency, or the need for the company to make an entry as the immigration employer of record (e.g., STEM OPT training plan, I-20 Form endorsed for CPT, TN employer, etc.)**# **Overview:**Responsible for managing the development and communication of the digital strategy across the enterprise.
Collects input and collaborates across the organization (which may consist of multiple Divisions) to inform the digital strategy. Provides short- and long-term digital strategic direction aligned to business goals, including all associated aspects of business transformation as well as the management of small, large, and complex digital business strategy transformations, some enterprise-wide in nature. Defines best practices for user (staff and customer) experience and design.## ## **Primary Responsibilities:*** Lead large and complex business transformation discussions and projects as a practitioner and a leader.* Manage the design and user experience for digital projects.* Help facilitate design and customer journey mapping sessions.* Ensure activities managed adhere to all Digital Banking standards and procedures, including all documentation requirements to protect Bank interests and serve as a reference source.* Oversee other members of team to ensure consistent approach and alignment of goals.* Provide training and mentoring to less experienced team members.* Manage the overall design of end-to-end digital channel journeys that deliver an exceptional customer experience and result in customer growth and engagement.* Provide leadership, direction, and resources to cross-functional teams working in agile development to redesign customer journeys.* Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Complete other related duties as assigned.## ## **Education and Experience Required:**Bachelor's degree and a minimum of 7 years’ work experience in digital, marketing, product management, financial, operations and/or project management, or in lieu of a degree, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ work experience in digital, marketing, product management, financial, operations and/or project managementStrong interpersonal skillsStrong verbal and written communication skillsStrong analytical skillsDemonstrated financial analysis skillsExperience leading large group sessionsComplex problem-solving skillsExcellent critical thinking skillsExcellent problem-solving skillsExperience developing strategies and implementing organizational changeExperience managing or leading staff## ## **Education and Experience Preferred:**Master's degreeStrategic thinker able to synthesize large amounts of data into digestible, practical strategies and tacticsKnowledge of digital platforms, customer experience, and emerging technologies (AI, automation, cloud), data analytics, SEO, and omni-channel strategiesAdvanced experience with pertinent excel spreadsheets, PowerPoint presentations, email and file sharing softwareAdvanced analytical ability, including financial analysis skillsAbility to use creative problem-solving skillsProven ability to research, evaluate and recommend changes to digital strategy and/or initiatives or projectsExperience creating designs and best-in-class user experienceExperience working on digital technology projectsExperience presenting to and influencing executive managementPrevious financial services industry experienceM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $136,000.00 - $226,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Baltimore, Maryland, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. #J-18808-Ljbffr
Hybrid Positionlocations:
Baltimore, MD:
Buffalo, NY:
Philadelphia, PA:
Boston, MA:
Wilmington, DEtime type:
Full timeposted on:
Posted Todayjob requisition id:
R81706**This role is not eligible for visa sponsorship, meaning you will need to be able to secure and maintain work authorization without the need for a written submission by the company to a government agency, or the need for the company to make an entry as the immigration employer of record (e.g., STEM OPT training plan, I-20 Form endorsed for CPT, TN employer, etc.)**# **Overview:**Responsible for managing the development and communication of the digital strategy across the enterprise.
Collects input and collaborates across the organization (which may consist of multiple Divisions) to inform the digital strategy. Provides short- and long-term digital strategic direction aligned to business goals, including all associated aspects of business transformation as well as the management of small, large, and complex digital business strategy transformations, some enterprise-wide in nature. Defines best practices for user (staff and customer) experience and design.## ## **Primary Responsibilities:*** Lead large and complex business transformation discussions and projects as a practitioner and a leader.* Manage the design and user experience for digital projects.* Help facilitate design and customer journey mapping sessions.* Ensure activities managed adhere to all Digital Banking standards and procedures, including all documentation requirements to protect Bank interests and serve as a reference source.* Oversee other members of team to ensure consistent approach and alignment of goals.* Provide training and mentoring to less experienced team members.* Manage the overall design of end-to-end digital channel journeys that deliver an exceptional customer experience and result in customer growth and engagement.* Provide leadership, direction, and resources to cross-functional teams working in agile development to redesign customer journeys.* Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Complete other related duties as assigned.## ## **Education and Experience Required:**Bachelor's degree and a minimum of 7 years’ work experience in digital, marketing, product management, financial, operations and/or project management, or in lieu of a degree, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ work experience in digital, marketing, product management, financial, operations and/or project managementStrong interpersonal skillsStrong verbal and written communication skillsStrong analytical skillsDemonstrated financial analysis skillsExperience leading large group sessionsComplex problem-solving skillsExcellent critical thinking skillsExcellent problem-solving skillsExperience developing strategies and implementing organizational changeExperience managing or leading staff## ## **Education and Experience Preferred:**Master's degreeStrategic thinker able to synthesize large amounts of data into digestible, practical strategies and tacticsKnowledge of digital platforms, customer experience, and emerging technologies (AI, automation, cloud), data analytics, SEO, and omni-channel strategiesAdvanced experience with pertinent excel spreadsheets, PowerPoint presentations, email and file sharing softwareAdvanced analytical ability, including financial analysis skillsAbility to use creative problem-solving skillsProven ability to research, evaluate and recommend changes to digital strategy and/or initiatives or projectsExperience creating designs and best-in-class user experienceExperience working on digital technology projectsExperience presenting to and influencing executive managementPrevious financial services industry experienceM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $136,000.00 - $226,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Baltimore, Maryland, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. #J-18808-Ljbffr