Optimum RV
About Us
Optimum RV is a premier RV dealership dedicated to providing high-quality recreational vehicles and exceptional service. We are seeking an organized and customer-focused RV Service Advisor to join our service team and provide outstanding support to our customers.
Responsibilities
Greeting customers and determining their service needs through active listening and effective questioning
Creating detailed and accurate work orders for service technicians based on customer requests and vehicle diagnostics
Providing customers with estimates for repairs and maintenance, explaining the scope of work and associated costs
Communicating with service technicians to ensure timely completion of work and updating customers on the status of their vehicles
Coordinating with the parts department to ensure necessary parts are available for service jobs
Handling customer inquiries and resolving service-related issues in a professional and courteous manner
Maintaining accurate records of all service transactions, including work orders, invoices, and customer communications
Ensuring a high level of customer satisfaction by providing exceptional service and support
Staying up-to-date with RV product knowledge and service procedures through ongoing training and professional development
Adhering to all safety protocols and company policies
All other responsibilities as assigned
Minimum Qualifications
Proven experience as a service advisor or in a similar customer service role, preferably in the automotive or RV industry
Strong knowledge of RV systems, maintenance, and repair procedures (preferred)
Excellent customer service and communication skills
Ability to effectively manage multiple tasks and prioritize work in a fast‑paced environment
Proficiency in using service management software and computer systems
High school diploma or equivalent; additional technical or business education is a plus
Valid driver’s license with a clean driving record
Ability to work flexible hours, including weekends and holidays
Essential Characteristics
Hustle: Self‑motivated, driven, and never satisfied
Humble: Trainable, coachable, and confidence without arrogance
Reliable: Consistently follows through on commitments
Loyalty: Committed to the success of the company through ups and downs
Team Player: Strong collaboration across departments and positions
Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at‑will employer and can terminate its employment relationship at any time, with or without cause, and without notice.
Benefits
Competitive wages
401K
Medical insurance
Dental insurance
Vision insurance
Company‑paid life insurance
Supplemental life insurance
Short‑ & Long‑Term Disability
Critical Illness, Accident and Hospital Indemnity coverage
EAP
Wellness program including gym reimbursement
Vacation, personal time & holiday pay
Seniority level Associate
Employment type Full‑time
Job function Other
Industries IT Services and IT Consulting
Zephyrhills, FL
Referrals increase your chances of interviewing at Optimum RV by 2x.
#J-18808-Ljbffr
Responsibilities
Greeting customers and determining their service needs through active listening and effective questioning
Creating detailed and accurate work orders for service technicians based on customer requests and vehicle diagnostics
Providing customers with estimates for repairs and maintenance, explaining the scope of work and associated costs
Communicating with service technicians to ensure timely completion of work and updating customers on the status of their vehicles
Coordinating with the parts department to ensure necessary parts are available for service jobs
Handling customer inquiries and resolving service-related issues in a professional and courteous manner
Maintaining accurate records of all service transactions, including work orders, invoices, and customer communications
Ensuring a high level of customer satisfaction by providing exceptional service and support
Staying up-to-date with RV product knowledge and service procedures through ongoing training and professional development
Adhering to all safety protocols and company policies
All other responsibilities as assigned
Minimum Qualifications
Proven experience as a service advisor or in a similar customer service role, preferably in the automotive or RV industry
Strong knowledge of RV systems, maintenance, and repair procedures (preferred)
Excellent customer service and communication skills
Ability to effectively manage multiple tasks and prioritize work in a fast‑paced environment
Proficiency in using service management software and computer systems
High school diploma or equivalent; additional technical or business education is a plus
Valid driver’s license with a clean driving record
Ability to work flexible hours, including weekends and holidays
Essential Characteristics
Hustle: Self‑motivated, driven, and never satisfied
Humble: Trainable, coachable, and confidence without arrogance
Reliable: Consistently follows through on commitments
Loyalty: Committed to the success of the company through ups and downs
Team Player: Strong collaboration across departments and positions
Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at‑will employer and can terminate its employment relationship at any time, with or without cause, and without notice.
Benefits
Competitive wages
401K
Medical insurance
Dental insurance
Vision insurance
Company‑paid life insurance
Supplemental life insurance
Short‑ & Long‑Term Disability
Critical Illness, Accident and Hospital Indemnity coverage
EAP
Wellness program including gym reimbursement
Vacation, personal time & holiday pay
Seniority level Associate
Employment type Full‑time
Job function Other
Industries IT Services and IT Consulting
Zephyrhills, FL
Referrals increase your chances of interviewing at Optimum RV by 2x.
#J-18808-Ljbffr