Alpha Theory
A fintech SaaS company in New York is seeking a Client Support Specialist to provide technical assistance to hedge fund and asset management clients. The role involves managing support tickets, investigating issues using SQL, and collaborating cross-functionally with product and engineering teams. Ideal candidates possess strong technical skills, problem-solving abilities, and a customer-focused mindset. This position offers a pathway to advance into a Client Experience Manager role, with comprehensive benefits including healthcare and a hybrid work environment.
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