Russell Tobin
Job Title
Operations Support (W2 Contract, 12 months)
Location & Schedule Coppell, TX – Hybrid (3 days onsite)
Pay Rate $30 per hour
Position Overview The Private Banking Operations team supports the Private Banking Group by delivering operational oversight and client service across lending and deposit products, banking services, collateral monitoring, margin operations, and vendor management. This role focuses on day‑to‑day operational support related to vendor services for U.S. banking operations, including mortgage origination services. The ideal candidate is detail‑oriented, adaptable, and comfortable working in a fast‑paced financial services environment.
Primary Responsibilities
Monitor and respond to appraisal escalation requests from Home Loans
Review monthly vendor and operational reports and escape issues to management as needed
Provide timely client service support to field partners by managing and responding to incoming emails
Identify and escape operational issues, providing recommendations for resolution
Support vendor oversight activities related to mortgage origination and lending services
Participate in projects, training sessions, and meetings, including taking notes and preparing meeting minutes
Contribute to process improvement initiatives to enhance controls, efficiency, and service delivery
Required Skills & Qualifications
Bachelor’s degree (required), preferably in Operations, Finance, Accounting, or a related business field
Proficiency in Microsoft Office applications (Outlook, Excel, Word) and Adobe Acrobat
Strong written and verbal communication skills; fluent in English with the ability to clearly convey information to diverse audiences
High attention to detail with the ability to meet strict deadlines and adhere to procedures
Strong organizational, time management, and multitasking abilities
Self‑motivated with a strong sense of ownership and accountability
Analytical and critical‑thinking skills, with the ability to evaluate information from multiple sources
Technically adaptable with the ability to learn and work in new systems and tools
Collaborative team player who can thrive in a fast‑paced environment
Preferred Experience
Prior experience in Lending Operations within a Financial Services organization
Familiarity with mortgage origination processes, vendor oversight, or banking operations
Benefits Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home, pet insurance, and employee discounts with preferred vendors.
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Location & Schedule Coppell, TX – Hybrid (3 days onsite)
Pay Rate $30 per hour
Position Overview The Private Banking Operations team supports the Private Banking Group by delivering operational oversight and client service across lending and deposit products, banking services, collateral monitoring, margin operations, and vendor management. This role focuses on day‑to‑day operational support related to vendor services for U.S. banking operations, including mortgage origination services. The ideal candidate is detail‑oriented, adaptable, and comfortable working in a fast‑paced financial services environment.
Primary Responsibilities
Monitor and respond to appraisal escalation requests from Home Loans
Review monthly vendor and operational reports and escape issues to management as needed
Provide timely client service support to field partners by managing and responding to incoming emails
Identify and escape operational issues, providing recommendations for resolution
Support vendor oversight activities related to mortgage origination and lending services
Participate in projects, training sessions, and meetings, including taking notes and preparing meeting minutes
Contribute to process improvement initiatives to enhance controls, efficiency, and service delivery
Required Skills & Qualifications
Bachelor’s degree (required), preferably in Operations, Finance, Accounting, or a related business field
Proficiency in Microsoft Office applications (Outlook, Excel, Word) and Adobe Acrobat
Strong written and verbal communication skills; fluent in English with the ability to clearly convey information to diverse audiences
High attention to detail with the ability to meet strict deadlines and adhere to procedures
Strong organizational, time management, and multitasking abilities
Self‑motivated with a strong sense of ownership and accountability
Analytical and critical‑thinking skills, with the ability to evaluate information from multiple sources
Technically adaptable with the ability to learn and work in new systems and tools
Collaborative team player who can thrive in a fast‑paced environment
Preferred Experience
Prior experience in Lending Operations within a Financial Services organization
Familiarity with mortgage origination processes, vendor oversight, or banking operations
Benefits Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home, pet insurance, and employee discounts with preferred vendors.
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