Eisenhower Medical Center
Office Manager-EDOC Clinic (Rancho Mirage)
Eisenhower Medical Center, Rancho Mirage, California, United States, 92271
Office Manager-EDOC Clinic (Rancho Mirage)
Category
Management and Supervision
Schedule
Full Time
Job Number
R0274566
Shift
Day
Location
Hours
8 Hour Shift*
Department
EDOC Clinic (Rancho Mirage)
Salary Range
$32.12-$48.79 / hour
* For 10 hour and 12 hour shifts this is the average hourly rate which includes overtime when a non-exempt employee works over 8 hours.
Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
Required: High school diploma, GED or higher level degree if hired after January 1, 2024 Preferred: Bachelor’s degree
Licensure/Certification:
N/A
Experience:
Required: Five (5) years of front office experience in healthcare Preferred: Leadership experience
Job Objective:
Provides direction and supervision to office staff and the day to day business operations in adherence to regulatory standards, and enforcing Eisenhower Medical Center (EMC) policy and standards of practice. May be responsible for multiple locations/departments.
Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
Manages office services, monitors efficiency and productivity of daily operations within the clinic(s); may be responsible for ensuring all patient visits are prior authorized.
Supervises, develops and participates in training and orientation of staff/contractors within clinic(s).
Hires, trains, counsels, coaches staff and completes annual employee performance reviews.
Ensures a high level of employee, patient and provider satisfaction.
Resolves escalated patient/customer concerns, complaints and issues and escalates, as appropriate.
Oversees external communication with other managers/medical providers/clinics and their respective office staff to monitor and ensure service quality and satisfaction.
Facilitates collection of performance data metrics and provides analysis and regular reports for leadership; audits standard work of office staff to ensure efficiency.
Coordinates and integrates services within the office; actively and independently works to improve daily processes/procedures and finds solutions to challenges while maintaining close communication with clinic leadership.
Maintains communication with leadership regarding the department operations and any issues with operations, equipment, staff, contractors and/or guests.
Maintains office staff and provider schedules to ensure appropriate coverage.
Oversees all office supply orders, ensuring cost management, supply rotation and maintains accurate inventories; supports clinic growth by ensuring all business operations are considered.
Responsible for registration process, closing patient encounters, billing, coding/documentation, revenue capture, and timekeeping approvals as appropriate within department; may act as EPIC super user.
Develops, plans and implements office objectives, goals, and process improvement strategies.
Ensures compliance with regulatory requirements and with policies and procedures.
Manages external communication with other physicians and their respective office staff to monitor and ensure service quality and satisfaction.
Plans, leads, and maintains documentation of desk staff meetings.
Facilitates cross‑training of all staff for adequate office coverage.
Identifies opportunities for improvement within the department and works with team to implement when appropriate.
Written and verbal communication skills
Ability to exercise a high degree of initiative, judgment and discretion
Willingness to adapt roles and responsibilities as needed for the benefit of the team's objectives and overall success
Ability to prioritize tasks and manage time efficiently to meet deadlines
Ability to create and maintain positive interpersonal relations with peers, staff, leaders and vendors
Ability to handle patient complaints and feedback professionally, facilitating resolutions to enhance patient satisfaction
Ability to lead by example, demonstrating integrity, transparency, and accountability in decision‑making and actions
Ability to make informed decisions under pressure, prioritizing actions to address urgent matters effectively
Ability to adapt quickly to changing priorities and unexpected situations
Analyses situations accurately and escalates, when appropriate
Knowledge of general office equipment and computer systems, including Electronic Health Record (EHR) and email systems
Eisenhower Health offers a generous benefits package and a matched retirement plan. Employees are eligible to participate in a benefits program designed to make a difference for you and your family.
From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.
What Our Nurses Say One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence‑based practice.
Lori
One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.
My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.
#J-18808-Ljbffr
Management and Supervision
Schedule
Full Time
Job Number
R0274566
Shift
Day
Location
Hours
8 Hour Shift*
Department
EDOC Clinic (Rancho Mirage)
Salary Range
$32.12-$48.79 / hour
* For 10 hour and 12 hour shifts this is the average hourly rate which includes overtime when a non-exempt employee works over 8 hours.
Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
Required: High school diploma, GED or higher level degree if hired after January 1, 2024 Preferred: Bachelor’s degree
Licensure/Certification:
N/A
Experience:
Required: Five (5) years of front office experience in healthcare Preferred: Leadership experience
Job Objective:
Provides direction and supervision to office staff and the day to day business operations in adherence to regulatory standards, and enforcing Eisenhower Medical Center (EMC) policy and standards of practice. May be responsible for multiple locations/departments.
Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
Manages office services, monitors efficiency and productivity of daily operations within the clinic(s); may be responsible for ensuring all patient visits are prior authorized.
Supervises, develops and participates in training and orientation of staff/contractors within clinic(s).
Hires, trains, counsels, coaches staff and completes annual employee performance reviews.
Ensures a high level of employee, patient and provider satisfaction.
Resolves escalated patient/customer concerns, complaints and issues and escalates, as appropriate.
Oversees external communication with other managers/medical providers/clinics and their respective office staff to monitor and ensure service quality and satisfaction.
Facilitates collection of performance data metrics and provides analysis and regular reports for leadership; audits standard work of office staff to ensure efficiency.
Coordinates and integrates services within the office; actively and independently works to improve daily processes/procedures and finds solutions to challenges while maintaining close communication with clinic leadership.
Maintains communication with leadership regarding the department operations and any issues with operations, equipment, staff, contractors and/or guests.
Maintains office staff and provider schedules to ensure appropriate coverage.
Oversees all office supply orders, ensuring cost management, supply rotation and maintains accurate inventories; supports clinic growth by ensuring all business operations are considered.
Responsible for registration process, closing patient encounters, billing, coding/documentation, revenue capture, and timekeeping approvals as appropriate within department; may act as EPIC super user.
Develops, plans and implements office objectives, goals, and process improvement strategies.
Ensures compliance with regulatory requirements and with policies and procedures.
Manages external communication with other physicians and their respective office staff to monitor and ensure service quality and satisfaction.
Plans, leads, and maintains documentation of desk staff meetings.
Facilitates cross‑training of all staff for adequate office coverage.
Identifies opportunities for improvement within the department and works with team to implement when appropriate.
Written and verbal communication skills
Ability to exercise a high degree of initiative, judgment and discretion
Willingness to adapt roles and responsibilities as needed for the benefit of the team's objectives and overall success
Ability to prioritize tasks and manage time efficiently to meet deadlines
Ability to create and maintain positive interpersonal relations with peers, staff, leaders and vendors
Ability to handle patient complaints and feedback professionally, facilitating resolutions to enhance patient satisfaction
Ability to lead by example, demonstrating integrity, transparency, and accountability in decision‑making and actions
Ability to make informed decisions under pressure, prioritizing actions to address urgent matters effectively
Ability to adapt quickly to changing priorities and unexpected situations
Analyses situations accurately and escalates, when appropriate
Knowledge of general office equipment and computer systems, including Electronic Health Record (EHR) and email systems
Eisenhower Health offers a generous benefits package and a matched retirement plan. Employees are eligible to participate in a benefits program designed to make a difference for you and your family.
From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.
What Our Nurses Say One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence‑based practice.
Lori
One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.
My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.
#J-18808-Ljbffr