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indiGO Auto Group

Warranty Administrator

indiGO Auto Group, New York, New York, United States

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indiGO Auto Group is a globally recognized and award‑winning company with an unparalleled dedication to outstanding customer care and operational excellence. indiGO Auto Group is an industry thought leader representing 30 timelessly modern franchised dealerships in eight US markets, including Houston, TX, Rancho Mirage, CA, Palm Springs, CA, Riverside, CA, Marin, CA, Redwood City, CA, St. Louis, MO, San Francisco, CA, Sugar Land, TX, Fort Collins, CO, and most recently Little Rock, AR.

indiGO represents the very best in automotive brands: Aston Martin, Audi, Bentley, BMW, Ferrari, Genesis, Hyundai, Jaguar, Lamborghini, Land Rover, McLaren, Mercedes‑Benz, Porsche, Rolls‑Royce, Rimac, and Volkswagen. We are always looking for bright, motivated, and energetic professionals to add to our world‑class team. Each of our dealerships works as a team, and our team strives to be the best for our customers. indiGO is proud to represent the best in luxury automotive brands as well as the best people – come and join us today!

What we are looking for: indiGO Auto Group is seeking a full‑time

Porsche Warranty Administrator

to join our team located at Porsche North Houston. This is a great opportunity to work in a fast‑paced environment.

This is what we offer:

Opportunity to work in a cohesive and supportive team environment

Brand new, state‑of‑the‑art facilities and equipment

Opportunity for advancement in a growing company

Comprehensive insurance plans; disability insurance paid for by the company

Here is what an ordinary day of work may look like:

Process warranty claims

Verifies the manufacturer’s or supplier’s criteria

Authorizes all warranty claims

Completes the documents required to process the claims, forwards them to the manufacturer/supplier, and follows up

Ensures that the amounts claimed correspond to the criteria of the manufacturer/supplier

Follows up on claims to obtain prompt payment

Completes pre‑authorization applications in contentious cases, forwards them to the manufacturer/supplier, and follows up

Identifies exceptional cases which may result in special agreements with the manufacturer/supplier; completes the required documents and follows up

Analyses claims denied by the manufacturer/supplier and, if applicable, re‑submits them as soon as possible or obtains authorization to cancel them

Ensures that clients are invoiced for uncovered and unauthorized claims

Analyzes and reviews credits (amounts claimed which must be defrayed by the dealer)

This opportunity is for you if you have:

Minimum of 3 years experience as a Warranty Administrator (for any brand) required

Willing to learn different car brands

Excellent written and verbal communication skills

Previous customer service experience, preferably in the automotive industry

Self‑motivated and diligent

Extremely organized with dedicated attention to detail

A clear focus on delivering work of the highest quality

Willing to submit to a drug test and criminal background check

Maintain professional appearance and demeanor at all times

This job description in no way implies that the duties listed here are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as dictated by their supervisors.

indiGO Auto Group is an equal opportunity employer, free from discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, advancement, termination, layoff, transfer, leaves of absence, compensation and training.

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