University Hospitals Pain Management
Patient Access Representative I Pediatric Ophthalmology
University Hospitals Pain Management, Cleveland, Ohio, us, 44101
Description
A Brief Overview
The Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem‑solve patient and scheduling concerns while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and keep appointments on schedule. The Patient Access Representative has a direct effect on both the revenue cycle and the patient experience.
What You Will Do
Checking patients in and/or out for medical visits
Answering the phone to address patient inquiries and scheduling appointments
Assisting patients with enrolling and utilizing MyChart
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
Communicating information and important details to other medical care team members
May contact insurance companies regarding coverage, pre‑approvals, billing and other issues
Collecting and processing patient payments for visit copays, coinsurance, deductibles and prior balances
Assisting with completion of various types of paperwork and forms
Effectively working EPIC workqueues, worklist and inbox messages
Scheduling referrals and follow‑up visits
Accurately and timely scanning of documents into EPIC
Additional Responsibilities
Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency
Actively participates in UH emergency preparedness
Maintains a clean and organized work area
Will be cross‑trained to perform other duties as assigned
May be scheduled to work at off‑sites
Performs other duties as assigned
Complies with all policies and standards
For specific duties and responsibilities, refer to documentation provided by the department during orientation
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace
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What You Will Do
Checking patients in and/or out for medical visits
Answering the phone to address patient inquiries and scheduling appointments
Assisting patients with enrolling and utilizing MyChart
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
Communicating information and important details to other medical care team members
May contact insurance companies regarding coverage, pre‑approvals, billing and other issues
Collecting and processing patient payments for visit copays, coinsurance, deductibles and prior balances
Assisting with completion of various types of paperwork and forms
Effectively working EPIC workqueues, worklist and inbox messages
Scheduling referrals and follow‑up visits
Accurately and timely scanning of documents into EPIC
Additional Responsibilities
Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency
Actively participates in UH emergency preparedness
Maintains a clean and organized work area
Will be cross‑trained to perform other duties as assigned
May be scheduled to work at off‑sites
Performs other duties as assigned
Complies with all policies and standards
For specific duties and responsibilities, refer to documentation provided by the department during orientation
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace
#J-18808-Ljbffr