Golden Entertainment, Inc.
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ASST CASINO MANAGER
role at
Golden Entertainment, Inc.
1 day ago Be among the first 25 applicants
Description Asst Casino Manager
The Strat (Las Vegas, NV)
Summary Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Table Games department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.
Essential Functions
Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
Ensures the safeguarding of casino assets.
Monitors property for cleanliness, safety, security, and customer service issues
Occasionally inspects all Casino areas proactively talking with guests, assisting players, and Marketing to generate casino revenue.
Ensures that a standard of excellence in guest service is delivered throughout the property’s casino floor Responds to any escalated guest and employee complaint or situation on the casino floor, as needed, making appropriate resolution decisions.
Assists the Casino Manager to Develop and implement plans and programs to ensure effective and efficient service to maximize revenue and game utilization on the casino floor.
Communicates observations to appropriate Executive committee member.
Develops and implements staffing plans, training policies and procedures designed to enhance departmental operations and guest service standards
Assists Vice Presidents and Casino Managers of gaming divisions with the development and execution of business strategies related to casino floor business
Communicates with Human Resources on hiring, transfers, suspensions, terminations, evaluations and corrective action of employees within the table games department
Ensures casino operations staff effectively utilizes the company’s player tracking systems to facilitate guest capture, guest history, play evaluation and awarding of complimentaries to valued customers
Informs Surveillance of any large play, large buy-ins, large bet variances and/or basic strategy deviation
Works in conjunction with security and surveillance to detect and address any employee or guest irregularities
Performs other duties as assigned
Responsible for scheduling and training of dealers and Floor Supervisors at the direction of the Casino Manager.
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Requirements
Must have 3-5 years experience performing same or similar job duties in a casino environment
Previous experience consistently providing outstanding service to both guests and fellow co-workers
Previous experience using positive leadership techniques that resulted in increased guest service scores, revenue, and/or employee engagement
Previous experience making decisions on escalated guest complaints on the casino floor not related to Table Games (i.e. – Slots, Food & Beverage, Ticketing, Players Club, etc.)
Experience with a pit player tracking system or other computer related skills preferred.
Must have the ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to effectively multitask in a hectic work environment
Must possess excellent verbal and written communication skills
Ability to accurately add, subtract, multiply and divide using whole numbers, common fractions and decimals
Accurate money handling and documentation skills
Excellent guest service skills
Present a professional appearance
Must be able to communicate effectively in groups as well as in one‑on‑one situations.
Ability to effectively communicate in English, both written and verbal
Must have the ability to operate computer equipment; Microsoft Office preferred
Ability to communicate effectively at all times with all levels of employees and guests
High school diploma or equivalent
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Required Work Cards
Alcohol Awareness
Gaming
Physical Requirements
Continuously walking and/or standing and working indoors (more than 75% of the time)
Occasionally sitting at a desk or table
Lifting/pushing/pulling/carrying up to 25 lbs
Work for sustained periods of time maintaining concentrated attention to detail
Hearing, vision (including peripheral), speech and literacy (critical)
Ability to work in a smoky, noisy environment with bright lights, some dust, & hot and cold temperatures
Ability to communicate vocally utilizing portable radios and telephones (critical)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Gambling Facilities and Casinos
Referrals increase your chances of interviewing at Golden Entertainment, Inc. by 2x
Get notified about new Casino Manager jobs in
Las Vegas, NV .
#J-18808-Ljbffr
ASST CASINO MANAGER
role at
Golden Entertainment, Inc.
1 day ago Be among the first 25 applicants
Description Asst Casino Manager
The Strat (Las Vegas, NV)
Summary Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Table Games department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.
Essential Functions
Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
Ensures the safeguarding of casino assets.
Monitors property for cleanliness, safety, security, and customer service issues
Occasionally inspects all Casino areas proactively talking with guests, assisting players, and Marketing to generate casino revenue.
Ensures that a standard of excellence in guest service is delivered throughout the property’s casino floor Responds to any escalated guest and employee complaint or situation on the casino floor, as needed, making appropriate resolution decisions.
Assists the Casino Manager to Develop and implement plans and programs to ensure effective and efficient service to maximize revenue and game utilization on the casino floor.
Communicates observations to appropriate Executive committee member.
Develops and implements staffing plans, training policies and procedures designed to enhance departmental operations and guest service standards
Assists Vice Presidents and Casino Managers of gaming divisions with the development and execution of business strategies related to casino floor business
Communicates with Human Resources on hiring, transfers, suspensions, terminations, evaluations and corrective action of employees within the table games department
Ensures casino operations staff effectively utilizes the company’s player tracking systems to facilitate guest capture, guest history, play evaluation and awarding of complimentaries to valued customers
Informs Surveillance of any large play, large buy-ins, large bet variances and/or basic strategy deviation
Works in conjunction with security and surveillance to detect and address any employee or guest irregularities
Performs other duties as assigned
Responsible for scheduling and training of dealers and Floor Supervisors at the direction of the Casino Manager.
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Requirements
Must have 3-5 years experience performing same or similar job duties in a casino environment
Previous experience consistently providing outstanding service to both guests and fellow co-workers
Previous experience using positive leadership techniques that resulted in increased guest service scores, revenue, and/or employee engagement
Previous experience making decisions on escalated guest complaints on the casino floor not related to Table Games (i.e. – Slots, Food & Beverage, Ticketing, Players Club, etc.)
Experience with a pit player tracking system or other computer related skills preferred.
Must have the ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to effectively multitask in a hectic work environment
Must possess excellent verbal and written communication skills
Ability to accurately add, subtract, multiply and divide using whole numbers, common fractions and decimals
Accurate money handling and documentation skills
Excellent guest service skills
Present a professional appearance
Must be able to communicate effectively in groups as well as in one‑on‑one situations.
Ability to effectively communicate in English, both written and verbal
Must have the ability to operate computer equipment; Microsoft Office preferred
Ability to communicate effectively at all times with all levels of employees and guests
High school diploma or equivalent
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Required Work Cards
Alcohol Awareness
Gaming
Physical Requirements
Continuously walking and/or standing and working indoors (more than 75% of the time)
Occasionally sitting at a desk or table
Lifting/pushing/pulling/carrying up to 25 lbs
Work for sustained periods of time maintaining concentrated attention to detail
Hearing, vision (including peripheral), speech and literacy (critical)
Ability to work in a smoky, noisy environment with bright lights, some dust, & hot and cold temperatures
Ability to communicate vocally utilizing portable radios and telephones (critical)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Gambling Facilities and Casinos
Referrals increase your chances of interviewing at Golden Entertainment, Inc. by 2x
Get notified about new Casino Manager jobs in
Las Vegas, NV .
#J-18808-Ljbffr