TEKsystems c/o Allegis Group
CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.
Description The Service Desk Analyst has a very wide array of tasks all surrounding in‑bound contacts via phone calls, emails, and chats.
This role is responsible for supporting end users with majority of locations based in the USA.
Calls vary from a quick password reset that requires very little effort, to mid‑level troubleshooting and triage to resolve issues.
Experience
1‑2 years of helpdesk / call center experience
1‑2 years of experience working with help‑desk ticketing tools (e.g., ServiceNow)
Experience supporting Work‑from‑Home end‑users
Experience working remotely as part of a team
Skills
Ability to troubleshoot common Windows‑related issues
Working knowledge of Active Directory, Domain hierarchy, and Microsoft Windows OS
Proficiency in Microsoft Office products: Word, Excel, Outlook, PowerPoint
Proficiency with remote meeting software: Microsoft Teams, Cisco WebEx, Zoom
Strong written and oral communication
Ability to learn and troubleshoot custom applications
Non-Technical Requirements
Great people skills with demonstrated ability to communicate with a wide variety of end users, including many with little or no technical skills
Ability to listen to the end user and understand their needs and perspectives
Sense of urgency in supporting the end user – restoring their ability to perform their job promptly
Hardware
Secure/quiet location to work
Personal high‑speed internet connection (no hot spots or public internet locations)
Cell phone with good reception
Speakers/Mic to ensure quality audio during conversations (a USB headset will also be provided)
Job Type & Location This is a contract position based out of Coppell, TX.
Pay and Benefits Pay range: $16.25 – $18.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Coppell, TX.
Application Deadline This position is anticipated to close on Dec 15, 2025.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Description The Service Desk Analyst has a very wide array of tasks all surrounding in‑bound contacts via phone calls, emails, and chats.
This role is responsible for supporting end users with majority of locations based in the USA.
Calls vary from a quick password reset that requires very little effort, to mid‑level troubleshooting and triage to resolve issues.
Experience
1‑2 years of helpdesk / call center experience
1‑2 years of experience working with help‑desk ticketing tools (e.g., ServiceNow)
Experience supporting Work‑from‑Home end‑users
Experience working remotely as part of a team
Skills
Ability to troubleshoot common Windows‑related issues
Working knowledge of Active Directory, Domain hierarchy, and Microsoft Windows OS
Proficiency in Microsoft Office products: Word, Excel, Outlook, PowerPoint
Proficiency with remote meeting software: Microsoft Teams, Cisco WebEx, Zoom
Strong written and oral communication
Ability to learn and troubleshoot custom applications
Non-Technical Requirements
Great people skills with demonstrated ability to communicate with a wide variety of end users, including many with little or no technical skills
Ability to listen to the end user and understand their needs and perspectives
Sense of urgency in supporting the end user – restoring their ability to perform their job promptly
Hardware
Secure/quiet location to work
Personal high‑speed internet connection (no hot spots or public internet locations)
Cell phone with good reception
Speakers/Mic to ensure quality audio during conversations (a USB headset will also be provided)
Job Type & Location This is a contract position based out of Coppell, TX.
Pay and Benefits Pay range: $16.25 – $18.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Coppell, TX.
Application Deadline This position is anticipated to close on Dec 15, 2025.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr