Advocate Health Care
Patient Service Representative (PSR)
Advocate Health Care, Kenosha, Wisconsin, United States, 53142
Department: 02255 AMG Highway 50 – OB/GYN: Maternal and Fetal Medicine
Status: Part time
Benefits Eligible: Yes
Hours Per Week: 24
Schedule Details/Additional Information: Monday 7:30AM – 4PM Tuesday 7:30AM – 4PM Thursday 7:30AM – 4PM
Pay Range $19.45 – $29.20
Major Responsibilities
Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.
Licensure, Registration, and/or Certification Required
None Required.
Education Required
High School Graduate.
Experience Required
No experience required.
Knowledge, Skills & Abilities Required
Excellent customer service skills.
Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
Excellent organizational skills.
Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
Ability to work in a fast paced environment with a strong attention to detail and accuracy.
Physical Requirements and Working Conditions
Exposed to normal medical office environment, may be exposed to potentially ill patients.
Must be able to sit for extended periods of time.
Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You Advocate Health offers a comprehensive suite of Total Rewards: benefits and well‑being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and more — so you can live fully at and away from work.
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
Premium pay such as shift, on call, and more based on a teammate’s job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Benefits and More
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Family benefits such as adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
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Status: Part time
Benefits Eligible: Yes
Hours Per Week: 24
Schedule Details/Additional Information: Monday 7:30AM – 4PM Tuesday 7:30AM – 4PM Thursday 7:30AM – 4PM
Pay Range $19.45 – $29.20
Major Responsibilities
Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.
Licensure, Registration, and/or Certification Required
None Required.
Education Required
High School Graduate.
Experience Required
No experience required.
Knowledge, Skills & Abilities Required
Excellent customer service skills.
Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
Excellent organizational skills.
Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
Ability to work in a fast paced environment with a strong attention to detail and accuracy.
Physical Requirements and Working Conditions
Exposed to normal medical office environment, may be exposed to potentially ill patients.
Must be able to sit for extended periods of time.
Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You Advocate Health offers a comprehensive suite of Total Rewards: benefits and well‑being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and more — so you can live fully at and away from work.
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
Premium pay such as shift, on call, and more based on a teammate’s job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Benefits and More
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Family benefits such as adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
#J-18808-Ljbffr