FF Inc
Customer Service Representative
Location:
Houston, TX
Employment Type:
Full-Time
Base Pay Range:
$50,000.00/yr - $65,000.00/yr
About the Position:
We are seeking a reliable, customer-focused Customer Service Representative to join our team full‑time. In this role, you will assist customers with inquiries, resolve issues, and provide a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast‑paced environments, and is looking for a stable, long‑term opportunity with room to grow.
Key Responsibilities
Greet customers and provide accurate, friendly assistance in person or over the phone
Answer questions about products, services, policies, and account information
Help resolve customer concerns and, when needed, escalates issues
Process transactions, orders, payments, or account updates (based on company needs)
Maintain a clean, organized workspace and uphold company service standards
Document customer interactions in the CRM or system accurately
Support team members with daily tasks, administrative duties, and customer follow‑up
Contribute to meeting service goals, quality standards, and team performance metrics
Qualifications
Strong verbal communication and interpersonal skills
Friendly, patient, and professional demeanor
Ability to handle customer concerns with problem‑solving and empathy
Basic computer and data‑entry skills
Strong time‑management and reliability — consistent attendance is essential
Prior customer service, retail, call center, or hospitality experience is preferred but not required
Ability to work a full‑time schedule (40 hours per week)
What We Offer
Competitive pay + bonus structure (if applicable)
Comprehensive training to set you up for success
Opportunities for advancement into senior roles
Supportive, team‑oriented environment
Skills sales, listening skills, product knowledge, tech‑savviness, interpersonal skills, problem‑solving skills, organizational skills, communication, computer skills, persuasive conversation, persuasion, listening, problem solving, sales skills, solution‑oriented demeanor, customer interaction, CRM proficiency, customer relationship management (CRM), collaboration, team collaboration, calm demeanor, tech‑savvy, excellent communication skills, organization, teamwork, customer engagement, collaborative teamwork, basic ownership, persuasive conversations, time management, relationship building, sales orientation, technical troubleshooting, customer service skills, computer proficiency, communication skills, basic computer skills, CRM systems, email communication, basic computer proficiency, adaptability, technology navigation, customer relationship management, CRM navigation, email, relationship‑building, customer, active listening, troubleshooting, CRM software
#J-18808-Ljbffr
Houston, TX
Employment Type:
Full-Time
Base Pay Range:
$50,000.00/yr - $65,000.00/yr
About the Position:
We are seeking a reliable, customer-focused Customer Service Representative to join our team full‑time. In this role, you will assist customers with inquiries, resolve issues, and provide a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast‑paced environments, and is looking for a stable, long‑term opportunity with room to grow.
Key Responsibilities
Greet customers and provide accurate, friendly assistance in person or over the phone
Answer questions about products, services, policies, and account information
Help resolve customer concerns and, when needed, escalates issues
Process transactions, orders, payments, or account updates (based on company needs)
Maintain a clean, organized workspace and uphold company service standards
Document customer interactions in the CRM or system accurately
Support team members with daily tasks, administrative duties, and customer follow‑up
Contribute to meeting service goals, quality standards, and team performance metrics
Qualifications
Strong verbal communication and interpersonal skills
Friendly, patient, and professional demeanor
Ability to handle customer concerns with problem‑solving and empathy
Basic computer and data‑entry skills
Strong time‑management and reliability — consistent attendance is essential
Prior customer service, retail, call center, or hospitality experience is preferred but not required
Ability to work a full‑time schedule (40 hours per week)
What We Offer
Competitive pay + bonus structure (if applicable)
Comprehensive training to set you up for success
Opportunities for advancement into senior roles
Supportive, team‑oriented environment
Skills sales, listening skills, product knowledge, tech‑savviness, interpersonal skills, problem‑solving skills, organizational skills, communication, computer skills, persuasive conversation, persuasion, listening, problem solving, sales skills, solution‑oriented demeanor, customer interaction, CRM proficiency, customer relationship management (CRM), collaboration, team collaboration, calm demeanor, tech‑savvy, excellent communication skills, organization, teamwork, customer engagement, collaborative teamwork, basic ownership, persuasive conversations, time management, relationship building, sales orientation, technical troubleshooting, customer service skills, computer proficiency, communication skills, basic computer skills, CRM systems, email communication, basic computer proficiency, adaptability, technology navigation, customer relationship management, CRM navigation, email, relationship‑building, customer, active listening, troubleshooting, CRM software
#J-18808-Ljbffr