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Customer Service Rep Framingham, MA
3+ Months
100% Remote
Pay Rate: $20/Hour on W2
Work Schedule: Friday - Tuesday 9am-5pm EST
Training Schedule: Monday-Friday 10am-6pm EST
Job Summary Answer customer service correspondences, including phone calls, letters, internet e-mails, chat, and/or social media comments. Field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels. Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions.
Duties And Responsibilities
Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals.
Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills.
Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand.
Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close.
Promote a positive Company image in support of Customer Service objectives and mission statement.
Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues by following social media moderation guidelines.
Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through
Special projects/duties as assigned
Skills Required To Perform This Job
Proven Conflict Management Skills
Strong Analytical and Problem Solving Skills
Good Listening Skills
Organizational Skills
Prioritizing skills and effective time management
Flexibility
Ability to multi-task
Excellent Verbal and Written Communication Skills
PC knowledge including email knowledge; Word and Excel preferred
Typing Skills
Social Media Moderation Experience Preferred
Ability to Separate Emotion and respond objectively
Works well in a team environment
A minimum requirement for WIFI speed-high speed connection
Need quiet workspace, free of background noise, and good for video meetings/chats
Job #: 25-49345
Seniority level Entry level
Employment type Contract
Job function Other
Industries Staffing and Recruiting
Referrals increase your chances of interviewing at TalentBurst, an Inc 5000 company by 2x
Get notified about new Customer Service Representative jobs in Framingham, MA.
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Get AI-powered advice on this job and more exclusive features.
Customer Service Rep Framingham, MA
3+ Months
100% Remote
Pay Rate: $20/Hour on W2
Work Schedule: Friday - Tuesday 9am-5pm EST
Training Schedule: Monday-Friday 10am-6pm EST
Job Summary Answer customer service correspondences, including phone calls, letters, internet e-mails, chat, and/or social media comments. Field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels. Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions.
Duties And Responsibilities
Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals.
Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills.
Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand.
Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close.
Promote a positive Company image in support of Customer Service objectives and mission statement.
Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues by following social media moderation guidelines.
Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through
Special projects/duties as assigned
Skills Required To Perform This Job
Proven Conflict Management Skills
Strong Analytical and Problem Solving Skills
Good Listening Skills
Organizational Skills
Prioritizing skills and effective time management
Flexibility
Ability to multi-task
Excellent Verbal and Written Communication Skills
PC knowledge including email knowledge; Word and Excel preferred
Typing Skills
Social Media Moderation Experience Preferred
Ability to Separate Emotion and respond objectively
Works well in a team environment
A minimum requirement for WIFI speed-high speed connection
Need quiet workspace, free of background noise, and good for video meetings/chats
Job #: 25-49345
Seniority level Entry level
Employment type Contract
Job function Other
Industries Staffing and Recruiting
Referrals increase your chances of interviewing at TalentBurst, an Inc 5000 company by 2x
Get notified about new Customer Service Representative jobs in Framingham, MA.
Call Center Reservations Agent Encore Boston Harbor Call Center Representative - 24 hours/week Call Center Reservations Agent Encore Boston Harbor Customer Service Representative Full-Time $20-25 hourly Call Center Representative 32 hours/week Westwood, MA $60,000.00-$65,000.00 13 hours ago
Call Center Guest Service Attendant Encore Boston Harbor Customer Service Representative Part-Time $20-25 hourly We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr