Alaska Airlines
Role Summary
The Customer Service Agent is an essential team member who assists guests with their travel needs at Alaska Airlines. In a fast‑paced environment, you will respond to inquiries and perform tasks in ticketing, check‑in, and boarding areas. This union‑represented position requires flexible scheduling and a commitment to delivering superior service.
Key Duties
Assist guests with travel needs, including answering inquiries, ticketing, checking‑in passengers, and boarding flights.
Sell tickets and ensure cabin accommodations meet passenger and airline requirements.
Complete computer, iPad, and paperwork tasks accurately and efficiently.
Prepare flights by arranging seat assignments, load, special meals, and upgrades.
Perform boarding and gate duties: checking tickets, assisting and directing passengers, making announcements, verifying aircraft compliance, and confirming cabin security.
Process and secure passenger luggage.
Assist with other duties assigned by management to ensure complete guest satisfaction.
Qualifications
Six months of customer service or community service experience.
Exceptional interpersonal and communication skills, both verbal and written.
Typing speed of at least 25 words per minute.
Ability to lift, push, and pull 50 lbs. consistently.
Physical ability to bend, stoop, squat, reach, and grasp as required.
Flexibility to work varied shifts, including weekends and holidays.
Willingness to participate in paid training.
Ability to learn and operate a computerized reservation system.
Adaptability to perform work according to set procedures.
Anticipate needs of others in a fast‑paced environment.
Communication proficiency in English.
High school diploma or equivalent.
Minimum age of 18.
Authorized to work in the United States.
Tattoo Policy Visible tattoos on the face, front of the neck, or chest are prohibited. One tattoo the size of a quarter or smaller is allowed per hand. Tattoos in other areas may not be larger than a credit card and cannot be offensive. Tattoos on the back of the neck and behind the ears are permitted only if not visible when looking directly at the employee. Tattoos can be covered by a uniform piece or approved jewelry/watch; makeup coverage is not permitted.
Day in the Life Watch the video that showcases the challenges, rewards, and daily experiences of an Alaska Customer Service Agent. If video playback is not possible, a link is provided for alternative viewing.
Starting Pay USD $20.58 per hour
Total Rewards
Free standby travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well‑being programs including medical, dental, and vision benefits
Generous 401(k) match program
Quarterly and annual bonus plans
Generous holiday and paid time off
SIDA Badge Requirement Employees working at an airport or maintenance hangar must obtain and maintain a SIDA badge issued by the airport authority. Failure to qualify for or lose a SIDA badge results in termination.
Equal Employment Opportunity Alaska Airlines, Hawaiian Airlines, and Horizon Air comply with all applicable federal, state, and local nondiscrimination laws. We prohibit discrimination and harassment based on protected categories, including race, color, religion, sex, national origin, age, disability, veteran status, genetic information, and any other legally protected characteristic. Our EEO program is monitored to ensure equitable treatment and opportunities for all applicants and employees.
Application Deadline Please apply by 7:00 PM Pacific Time on 1/10/2026.
Employment Type Part‑time
FLSA Status: Non‑Exempt
Regular/Temporary: Regular
Seniority Level Entry Level
Job Function Other
Industry Airlines and Aviation
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Key Duties
Assist guests with travel needs, including answering inquiries, ticketing, checking‑in passengers, and boarding flights.
Sell tickets and ensure cabin accommodations meet passenger and airline requirements.
Complete computer, iPad, and paperwork tasks accurately and efficiently.
Prepare flights by arranging seat assignments, load, special meals, and upgrades.
Perform boarding and gate duties: checking tickets, assisting and directing passengers, making announcements, verifying aircraft compliance, and confirming cabin security.
Process and secure passenger luggage.
Assist with other duties assigned by management to ensure complete guest satisfaction.
Qualifications
Six months of customer service or community service experience.
Exceptional interpersonal and communication skills, both verbal and written.
Typing speed of at least 25 words per minute.
Ability to lift, push, and pull 50 lbs. consistently.
Physical ability to bend, stoop, squat, reach, and grasp as required.
Flexibility to work varied shifts, including weekends and holidays.
Willingness to participate in paid training.
Ability to learn and operate a computerized reservation system.
Adaptability to perform work according to set procedures.
Anticipate needs of others in a fast‑paced environment.
Communication proficiency in English.
High school diploma or equivalent.
Minimum age of 18.
Authorized to work in the United States.
Tattoo Policy Visible tattoos on the face, front of the neck, or chest are prohibited. One tattoo the size of a quarter or smaller is allowed per hand. Tattoos in other areas may not be larger than a credit card and cannot be offensive. Tattoos on the back of the neck and behind the ears are permitted only if not visible when looking directly at the employee. Tattoos can be covered by a uniform piece or approved jewelry/watch; makeup coverage is not permitted.
Day in the Life Watch the video that showcases the challenges, rewards, and daily experiences of an Alaska Customer Service Agent. If video playback is not possible, a link is provided for alternative viewing.
Starting Pay USD $20.58 per hour
Total Rewards
Free standby travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well‑being programs including medical, dental, and vision benefits
Generous 401(k) match program
Quarterly and annual bonus plans
Generous holiday and paid time off
SIDA Badge Requirement Employees working at an airport or maintenance hangar must obtain and maintain a SIDA badge issued by the airport authority. Failure to qualify for or lose a SIDA badge results in termination.
Equal Employment Opportunity Alaska Airlines, Hawaiian Airlines, and Horizon Air comply with all applicable federal, state, and local nondiscrimination laws. We prohibit discrimination and harassment based on protected categories, including race, color, religion, sex, national origin, age, disability, veteran status, genetic information, and any other legally protected characteristic. Our EEO program is monitored to ensure equitable treatment and opportunities for all applicants and employees.
Application Deadline Please apply by 7:00 PM Pacific Time on 1/10/2026.
Employment Type Part‑time
FLSA Status: Non‑Exempt
Regular/Temporary: Regular
Seniority Level Entry Level
Job Function Other
Industry Airlines and Aviation
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