State Farm
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Responsibilities
Follow scripts when managing challenging customer issues and escalation to the appropriate party when needed
Keep track of customer accounts and make updates with new account information as necessary
Create records of customer interactions and follow up to ensure all questions have been answered
Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
Find patterns in customer complaints and bring them to the team for improvement
Qualifications
Strong knowledge of customer interface and interaction
Excellent active listening, interpersonal, and communication skills
High school diploma, G.E.D. or equivalent
About Company We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, and have a desire to win and achieve results, please consider joining our team.
About Our Agency Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our office is located in Suwanee. We have over 25 years of combined insurance experience in our office. Additional languages spoken: Spanish. If you want a career, not a job, then we encourage you to apply.
State Farm
#J-18808-Ljbffr
Responsibilities
Follow scripts when managing challenging customer issues and escalation to the appropriate party when needed
Keep track of customer accounts and make updates with new account information as necessary
Create records of customer interactions and follow up to ensure all questions have been answered
Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
Find patterns in customer complaints and bring them to the team for improvement
Qualifications
Strong knowledge of customer interface and interaction
Excellent active listening, interpersonal, and communication skills
High school diploma, G.E.D. or equivalent
About Company We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, and have a desire to win and achieve results, please consider joining our team.
About Our Agency Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our office is located in Suwanee. We have over 25 years of combined insurance experience in our office. Additional languages spoken: Spanish. If you want a career, not a job, then we encourage you to apply.
State Farm
#J-18808-Ljbffr