American Operator
American Operator is looking to add an Office Assistant to one of our portfolio companies, a respected and growing home services business. This is a back‑office, operations‑focused role that supports the daily office workflow and serves as the primary point of contact for incoming calls.
In this role, you’ll spend most of your day answering inbound phone calls, scheduling and coordinating service appointments, and handling administrative tasks that keep the business running smoothly. This position is well‑suited for someone who is organized, dependable, and comfortable working in a fast‑paced office environment where accuracy and follow‑through matter. This role is based in Austin, TX.
Responsibilities
Answer and manage a high volume of inbound phone calls
Schedule, confirm, and update service appointments
Make outbound calls related to scheduling, confirmations, and job updates
Handle administrative tasks including warranties, rebates, and documentation
Maintain accurate records using Excel and Google Workspace
Update schedules, job notes, and statuses in the service management system (ServiceTitan experience is a plus; training provided)
Support day‑to‑day office operations and assist with internal coordination
Minimum Qualifications
Strong verbal communication skills and professional phone etiquette
Ability to manage a high call volume in a busy office setting
High attention to detail, especially in scheduling and data entry
Basic computer proficiency (Google Workspace, Excel)
Reliable, punctual, and consistent in follow‑through
High school diploma or equivalent
Preferred Qualifications
1+ year of experience in an office assistant, administrative, or phone‑based role
Experience in home services, trades, or other service‑based businesses
Familiarity with scheduling software or operational systems
ServiceTitan or similar platform experience
Bilingual in English/Spanish
Strong organizational and multitasking skills
Seniority level
Entry level
Employment type
Full‑time
Job function
Administrative
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In this role, you’ll spend most of your day answering inbound phone calls, scheduling and coordinating service appointments, and handling administrative tasks that keep the business running smoothly. This position is well‑suited for someone who is organized, dependable, and comfortable working in a fast‑paced office environment where accuracy and follow‑through matter. This role is based in Austin, TX.
Responsibilities
Answer and manage a high volume of inbound phone calls
Schedule, confirm, and update service appointments
Make outbound calls related to scheduling, confirmations, and job updates
Handle administrative tasks including warranties, rebates, and documentation
Maintain accurate records using Excel and Google Workspace
Update schedules, job notes, and statuses in the service management system (ServiceTitan experience is a plus; training provided)
Support day‑to‑day office operations and assist with internal coordination
Minimum Qualifications
Strong verbal communication skills and professional phone etiquette
Ability to manage a high call volume in a busy office setting
High attention to detail, especially in scheduling and data entry
Basic computer proficiency (Google Workspace, Excel)
Reliable, punctual, and consistent in follow‑through
High school diploma or equivalent
Preferred Qualifications
1+ year of experience in an office assistant, administrative, or phone‑based role
Experience in home services, trades, or other service‑based businesses
Familiarity with scheduling software or operational systems
ServiceTitan or similar platform experience
Bilingual in English/Spanish
Strong organizational and multitasking skills
Seniority level
Entry level
Employment type
Full‑time
Job function
Administrative
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