Computer Task
Call Center Representative (Bilingual & Non-Bilingual)
Computer Task, Orlando, Florida, us, 32885
CTG is seeking to fill some Call Center Representative (Bilingual & Non-Bilingual) openings for our client.
Location:
Will work onsite in Orlando, FL OR Boca Raton, FL (hiring for both locations)
Duration:
3-6 month contract to hire with full benefits
Duties
Provide exceptional customer service, including verbal, nonverbal, and written communication, in line with agreed quality standards.
Understand customer needs and determine appropriate action following Standard Operating Procedures (SOPs) and policies.
Maintain accurate records of customer interactions and transactions, including new account registrations, inquiries, complaints, comments, and actions taken.
Process and administer existing accounts (e.g., add vehicles, change addresses).
Contact customers to respond to inquiries or provide updates on investigations.
Escalate unresolved customer grievances to appropriate team members or departments.
Process payments and set up recurring payments over the phone.
Provide information about products, services, order status, or grievances via telephone or in person.
Review vehicle passage images to accurately identify and classify.
Process Penalty Charge Notices, Appeals, and Representations as part of enforcement services.
Contribute to department targets by achieving Key Performance Indicators (KPIs).
Perform other duties as assigned.
Skills
Strong communication skills, with the ability to actively listen and empathize with customers.
Computer proficiency, including Microsoft Office.
Ability to adapt to change, work collaboratively in a team environment, and remain results-driven.
Experience
1 year of customer service experience required.
Previous call center experience preferred.
Education
High School Diploma or GED required.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply To be considered, please apply directly to this requisition using the link provided. For additional information, please contact
Jamie Robinson
at jamie.robinson@ctg.com. Kindly forward this to any other interested parties. Thank you!
Equal Opportunity Employer CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
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Location:
Will work onsite in Orlando, FL OR Boca Raton, FL (hiring for both locations)
Duration:
3-6 month contract to hire with full benefits
Duties
Provide exceptional customer service, including verbal, nonverbal, and written communication, in line with agreed quality standards.
Understand customer needs and determine appropriate action following Standard Operating Procedures (SOPs) and policies.
Maintain accurate records of customer interactions and transactions, including new account registrations, inquiries, complaints, comments, and actions taken.
Process and administer existing accounts (e.g., add vehicles, change addresses).
Contact customers to respond to inquiries or provide updates on investigations.
Escalate unresolved customer grievances to appropriate team members or departments.
Process payments and set up recurring payments over the phone.
Provide information about products, services, order status, or grievances via telephone or in person.
Review vehicle passage images to accurately identify and classify.
Process Penalty Charge Notices, Appeals, and Representations as part of enforcement services.
Contribute to department targets by achieving Key Performance Indicators (KPIs).
Perform other duties as assigned.
Skills
Strong communication skills, with the ability to actively listen and empathize with customers.
Computer proficiency, including Microsoft Office.
Ability to adapt to change, work collaboratively in a team environment, and remain results-driven.
Experience
1 year of customer service experience required.
Previous call center experience preferred.
Education
High School Diploma or GED required.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply To be considered, please apply directly to this requisition using the link provided. For additional information, please contact
Jamie Robinson
at jamie.robinson@ctg.com. Kindly forward this to any other interested parties. Thank you!
Equal Opportunity Employer CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
#J-18808-Ljbffr