THE JEWISH BOARD
For nearly 150 years, The Jewish Board has been delivering innovative, best-in-class mental and behavioral health services. We are unique in serving everyone from infants and their families, to children, teens, and adults. That adds up to countless opportunities to use your skills, training, and compassion to make a difference in the lives of over 45,000 New Yorkers each year.
Purpose Care Management is a service that helps children with chronic physical or emotional issues obtain and utilize medical, social and community services they need to get and stay healthy. Care Coordinators learn all they can about the child and family’s unique needs, work with other care providers to develop a plan of care and help members determine and take the actions needed to make and keep appointments, adhere to medications, obtain educational and health advocacy, and access benefits.
Position Overview The Social Work Supervisor will oversee coordination of services for children with chronic medical and/or behavioral health conditions and provide hands‑on support to families. The role involves converting cases from Outreach to Enrollment and managing a small caseload of children with high‑risk behaviors. The Social Work Supervisor connects children and families to the services needed to stay healthy and avoid unnecessary emergency visits. In collaboration with the care coordination team, the Social Work Supervisor will assist with risk and need assessments, develop person‑centered care plans, schedule and track appointments, educate members and coordinate other aspects of members’ health and community services. The role will require some evening availability and on‑call coverage. Additional responsibilities will be added as the program evolves.
Responsibilities
Provides weekly supervision to care management staff members in Staten Island, Harlem as needed.
Provides oversight for all care coordination in Director or SWS’ absence.
Provides administrative oversight to ensure compliance with TJB, DOH, and CBC standards.
Monitors service provision, referrals, and census data to maintain program effectiveness.
Manages billing processes, utilizing both electronic and manual systems, to ensure accuracy and timeliness of documentation and assessment completion.
Oversees and completes outreach, enrollments, discharge processes, and decisions in alignment with program protocols.
Manages caseload of high‑risk cases to ensure appropriate continuity of care.
Ensures follow‑up on quality assurance activities including corrective action, client satisfaction surveys, and audits.
Monitors and addresses high‑risk incidents promptly in accordance with organizational policies.
Conducts community outreach, fostering strong linkage relationships with service providers.
Participates in network/coalition meetings.
Qualifications
Licensure (LMSW, LCSW, LMHC, LMFT, LCAT) in a Behavioral Health or related field.
A minimum of three years of related experience with the target population is required to work with Children.
Experience working in interdisciplinary teams; experience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill.
A valid driver’s license and access to a vehicle (for Staten Island); A valid NYS ID for all boroughs.
Excellent written communication, verbal communication and customer service skills.
Fluency in a second language such as Spanish, Mandarin, or Russian is preferred but not mandatory.
Computer Skills Required
Intermediate computer proficiency and knowledge of Microsoft Office, and ability to learn electronic health records and other software as required.
Physical Effort / Work Environment The work environment varies from office‑based interaction with co‑workers and members (20–40% of the time) to serving members in their homes and in other community settings (e.g., hospitals, clinics, benefit offices) 60–80% of the time. The candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds. The candidate routinely required to sit (30% of the time), stand (35% of the time), and travel to and from appointments using varied public and private transportation options (35% of the time). Risks/hazards associated with the position are those which may be encountered traveling around New York City.
Equal Opportunity Employer The Jewish Board is an equal‑opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other protected status under applicable federal, state, or local law.
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Purpose Care Management is a service that helps children with chronic physical or emotional issues obtain and utilize medical, social and community services they need to get and stay healthy. Care Coordinators learn all they can about the child and family’s unique needs, work with other care providers to develop a plan of care and help members determine and take the actions needed to make and keep appointments, adhere to medications, obtain educational and health advocacy, and access benefits.
Position Overview The Social Work Supervisor will oversee coordination of services for children with chronic medical and/or behavioral health conditions and provide hands‑on support to families. The role involves converting cases from Outreach to Enrollment and managing a small caseload of children with high‑risk behaviors. The Social Work Supervisor connects children and families to the services needed to stay healthy and avoid unnecessary emergency visits. In collaboration with the care coordination team, the Social Work Supervisor will assist with risk and need assessments, develop person‑centered care plans, schedule and track appointments, educate members and coordinate other aspects of members’ health and community services. The role will require some evening availability and on‑call coverage. Additional responsibilities will be added as the program evolves.
Responsibilities
Provides weekly supervision to care management staff members in Staten Island, Harlem as needed.
Provides oversight for all care coordination in Director or SWS’ absence.
Provides administrative oversight to ensure compliance with TJB, DOH, and CBC standards.
Monitors service provision, referrals, and census data to maintain program effectiveness.
Manages billing processes, utilizing both electronic and manual systems, to ensure accuracy and timeliness of documentation and assessment completion.
Oversees and completes outreach, enrollments, discharge processes, and decisions in alignment with program protocols.
Manages caseload of high‑risk cases to ensure appropriate continuity of care.
Ensures follow‑up on quality assurance activities including corrective action, client satisfaction surveys, and audits.
Monitors and addresses high‑risk incidents promptly in accordance with organizational policies.
Conducts community outreach, fostering strong linkage relationships with service providers.
Participates in network/coalition meetings.
Qualifications
Licensure (LMSW, LCSW, LMHC, LMFT, LCAT) in a Behavioral Health or related field.
A minimum of three years of related experience with the target population is required to work with Children.
Experience working in interdisciplinary teams; experience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill.
A valid driver’s license and access to a vehicle (for Staten Island); A valid NYS ID for all boroughs.
Excellent written communication, verbal communication and customer service skills.
Fluency in a second language such as Spanish, Mandarin, or Russian is preferred but not mandatory.
Computer Skills Required
Intermediate computer proficiency and knowledge of Microsoft Office, and ability to learn electronic health records and other software as required.
Physical Effort / Work Environment The work environment varies from office‑based interaction with co‑workers and members (20–40% of the time) to serving members in their homes and in other community settings (e.g., hospitals, clinics, benefit offices) 60–80% of the time. The candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds. The candidate routinely required to sit (30% of the time), stand (35% of the time), and travel to and from appointments using varied public and private transportation options (35% of the time). Risks/hazards associated with the position are those which may be encountered traveling around New York City.
Equal Opportunity Employer The Jewish Board is an equal‑opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other protected status under applicable federal, state, or local law.
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