Orkin, LLC in
Customer Service Representative (Administrative)
If you're a natural communicator who enjoys solving problems and creating great customer experiences, Orkin can turn your people skills and attention to detail into a rewarding, long-term career with opportunities for growth and the backing of the most recognized name in pest control. As an Orkin Customer Service Specialist, you will be the friendly, knowledgeable voice our customers count on every day. You will handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected. Backed by over 120 years of industry expertise, the Orkin Guarantee, and a trusted brand that customers already believe in, you will have everything you need to provide top‑tier service with confidence. You will enjoy award‑winning training, career advancement opportunities, and the satisfaction of knowing your work helps protect homes, businesses, and families. With Orkin's industry‑leading tools, supportive team culture, and commitment to excellence, you will have the foundation for success and a company that is invested in your future. Why Orkin?
You'll have more than a job; you'll have a career with growth potential and benefits that go beyond the basics. This includes competitive compensation, a 401(k) retirement savings plan, and opportunities to volunteer and give back to ensure everyone has a safe place to live, work, and play. You will work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver peace of mind only an Orkin Pro can provide. With Orkin's award‑winning training program, you will receive all the tools you need to succeed. That means no industry experience is required to start building your career. Plus, we know pests keep coming back, and that makes our industry recession‑resistant. We are driven by a shared mission and grounded in values that define everything we do: Safety Professionalism Empathy Integrity Innovation Responsibilities
Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments. Proficiently navigate a Windows‑based & web‑based system to track routes and optimize current and future schedules. Apply expertise developed in training to schedule appointments for technicians, efficiently minimizing driving time and/or distance as needed and recommending alternative routes when appropriate. Use sharp listening skills and probing questions to identify the customer's concern and evaluate their needs. Monitor, update, and maintain the customer database with accurate customer information, including call details, dispositions, payments, and other results. Reschedule unserved accounts within 24 hours. Participate in quality assurance processes, programs, and initiatives. Safeguard customers' privacy and other proprietary information. What's In It for You?
Competitive earnings starting at $18‑$20 per hour (based on experience), plus commissions. Performance bonuses – get rewarded for exceeding goals and delivering exceptional service. Industry‑leading, comprehensive training program. Benefits
Medical, Dental, Vision & Life Insurance 401(k) with company match Paid vacation, sick leave, and holidays Employee Stock Purchase Plan Career growth opportunities – we promote from within and invest in your future. Qualifications
Love helping people and creating positive customer experiences. Are a strong communicator who enjoys solving problems. Have previous customer service or administrative experience (preferred). Stay organized, detail‑oriented, and calm under pressure. Are confident using computers, scheduling systems, and multitasking throughout the day. Thrive in a team environment and take pride in providing exceptional support. Physical Requirements
You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. Salary Minimum: $18
Salary Maximum: $20
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If you're a natural communicator who enjoys solving problems and creating great customer experiences, Orkin can turn your people skills and attention to detail into a rewarding, long-term career with opportunities for growth and the backing of the most recognized name in pest control. As an Orkin Customer Service Specialist, you will be the friendly, knowledgeable voice our customers count on every day. You will handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected. Backed by over 120 years of industry expertise, the Orkin Guarantee, and a trusted brand that customers already believe in, you will have everything you need to provide top‑tier service with confidence. You will enjoy award‑winning training, career advancement opportunities, and the satisfaction of knowing your work helps protect homes, businesses, and families. With Orkin's industry‑leading tools, supportive team culture, and commitment to excellence, you will have the foundation for success and a company that is invested in your future. Why Orkin?
You'll have more than a job; you'll have a career with growth potential and benefits that go beyond the basics. This includes competitive compensation, a 401(k) retirement savings plan, and opportunities to volunteer and give back to ensure everyone has a safe place to live, work, and play. You will work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver peace of mind only an Orkin Pro can provide. With Orkin's award‑winning training program, you will receive all the tools you need to succeed. That means no industry experience is required to start building your career. Plus, we know pests keep coming back, and that makes our industry recession‑resistant. We are driven by a shared mission and grounded in values that define everything we do: Safety Professionalism Empathy Integrity Innovation Responsibilities
Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments. Proficiently navigate a Windows‑based & web‑based system to track routes and optimize current and future schedules. Apply expertise developed in training to schedule appointments for technicians, efficiently minimizing driving time and/or distance as needed and recommending alternative routes when appropriate. Use sharp listening skills and probing questions to identify the customer's concern and evaluate their needs. Monitor, update, and maintain the customer database with accurate customer information, including call details, dispositions, payments, and other results. Reschedule unserved accounts within 24 hours. Participate in quality assurance processes, programs, and initiatives. Safeguard customers' privacy and other proprietary information. What's In It for You?
Competitive earnings starting at $18‑$20 per hour (based on experience), plus commissions. Performance bonuses – get rewarded for exceeding goals and delivering exceptional service. Industry‑leading, comprehensive training program. Benefits
Medical, Dental, Vision & Life Insurance 401(k) with company match Paid vacation, sick leave, and holidays Employee Stock Purchase Plan Career growth opportunities – we promote from within and invest in your future. Qualifications
Love helping people and creating positive customer experiences. Are a strong communicator who enjoys solving problems. Have previous customer service or administrative experience (preferred). Stay organized, detail‑oriented, and calm under pressure. Are confident using computers, scheduling systems, and multitasking throughout the day. Thrive in a team environment and take pride in providing exceptional support. Physical Requirements
You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. Salary Minimum: $18
Salary Maximum: $20
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