Tecertifiedelectricians
Description
TE Certified we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we’re known for exceptional craftsmanship and customer care. But what really sets us apart is our people.
We operate with integrity, work with purpose, and always put safety first. Our culture is built on kindness, respect, and work-life balance, because we believe a happy team delivers the best results. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success.
If you're passionate, skilled, and ready to grow—we want you on our team.
NO ON-CALL, NO SUNDAYS, AND NO NIGHTS!
In this position, you will play a critical role in ensuring exceptional customer service by efficiently scheduling and dispatching qualified technicians to service requests. You will also provide support to other dispatchers, fostering a collaborative and productive work environment.
This is an in-office position in Jonesboro, not a remote position.
Benefits
Top Compensation in Atlanta
– We’ve done the research.
No On-Call and No Sunday’s!
– Enjoy your time off.
Weekly Review Bonuses
– Your performance pays off.
Company Sponsored Insurance Provided
401(k) with Company Match
– Invest in your future.
Paid Gym Membership
– You choose the gym.
Company-Sponsored Dental, Vision & Life Insurance
Referral Bonus
– $5,200 for bringing a friend!
Paid Holidays & PTO
– 6 holidays + 5 PTO days annually.
Requirements
Receive and prioritize customer service requests for various home services (e.g., plumbing, electrical, HVAC)
Schedule and dispatch qualified technicians based on skillset, availability, and job urgency
Communicate effectively with customers and technicians, ensuring clear and timely updates
Maintain accurate records of all dispatched jobs and customer interactions
Monitor technician performance and provide feedback for continuous improvement to their managementIdentify and resolve potential scheduling conflicts
Train and mentor new dispatchers, fostering a positive and supportive team environment
Lead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfaction
Partner with our technicians and other support staff to ensure their success through a servant-minded dispatch approach
Schedule will be Monday thru Friday and will include a rotating Saturday (6:30AM - 2:30PM) Saturdays are the only work from home day. To work from home, must have your own computer with 2 monitors and a hardwired internet connection.
Qualifications
Minimum 2 years of trades dispatching experience
Proven track record of consistency and reliability in previous roles
Excellent communication, interpersonal, and organizational skills
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Ability to prioritize multiple tasks and work effectively under pressure
Proven leadership experience in a fast-paced environment
Must be a good person, ethical & of good morals
Valid driver's license and reliable transportation
Preferred Qualifications
Experience in the home services industry
2 years of experience working on a PC and Business Phone handling Basic admin duties/reporting
Proficient in Microsoft Office Suite and dispatching software, bonus points if you have Service Titan Experience!
Proven track record of exceeding customer service expectations
#J-18808-Ljbffr
We operate with integrity, work with purpose, and always put safety first. Our culture is built on kindness, respect, and work-life balance, because we believe a happy team delivers the best results. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success.
If you're passionate, skilled, and ready to grow—we want you on our team.
NO ON-CALL, NO SUNDAYS, AND NO NIGHTS!
In this position, you will play a critical role in ensuring exceptional customer service by efficiently scheduling and dispatching qualified technicians to service requests. You will also provide support to other dispatchers, fostering a collaborative and productive work environment.
This is an in-office position in Jonesboro, not a remote position.
Benefits
Top Compensation in Atlanta
– We’ve done the research.
No On-Call and No Sunday’s!
– Enjoy your time off.
Weekly Review Bonuses
– Your performance pays off.
Company Sponsored Insurance Provided
401(k) with Company Match
– Invest in your future.
Paid Gym Membership
– You choose the gym.
Company-Sponsored Dental, Vision & Life Insurance
Referral Bonus
– $5,200 for bringing a friend!
Paid Holidays & PTO
– 6 holidays + 5 PTO days annually.
Requirements
Receive and prioritize customer service requests for various home services (e.g., plumbing, electrical, HVAC)
Schedule and dispatch qualified technicians based on skillset, availability, and job urgency
Communicate effectively with customers and technicians, ensuring clear and timely updates
Maintain accurate records of all dispatched jobs and customer interactions
Monitor technician performance and provide feedback for continuous improvement to their managementIdentify and resolve potential scheduling conflicts
Train and mentor new dispatchers, fostering a positive and supportive team environment
Lead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfaction
Partner with our technicians and other support staff to ensure their success through a servant-minded dispatch approach
Schedule will be Monday thru Friday and will include a rotating Saturday (6:30AM - 2:30PM) Saturdays are the only work from home day. To work from home, must have your own computer with 2 monitors and a hardwired internet connection.
Qualifications
Minimum 2 years of trades dispatching experience
Proven track record of consistency and reliability in previous roles
Excellent communication, interpersonal, and organizational skills
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Ability to prioritize multiple tasks and work effectively under pressure
Proven leadership experience in a fast-paced environment
Must be a good person, ethical & of good morals
Valid driver's license and reliable transportation
Preferred Qualifications
Experience in the home services industry
2 years of experience working on a PC and Business Phone handling Basic admin duties/reporting
Proficient in Microsoft Office Suite and dispatching software, bonus points if you have Service Titan Experience!
Proven track record of exceeding customer service expectations
#J-18808-Ljbffr