I3 INFOTEK INC
Customer Service Representative (CSR 4)
I3 INFOTEK INC, Phoenix, Arizona, United States, 85003
Duration:
4 Months
Projected Start Date:
January 19, 2026
Work Schedule:
Monday–Friday, 8:00 AM – 5:00 PM (40 hours/week)
Education Requirement:
High School Diploma or equivalent
Work Authorization & Security:
Security clearance required; Local candidates only (Phoenix, AZ)
Position Summary The Customer Service Representative (CSR 4) will support the Administrative Support Unit within AZDOR by handling taxpayer inquiries, processing tax-related requests, and performing administrative and data entry functions. This role requires strong tax knowledge, attention to detail, and the ability to manage multiple systems and customer interactions.
Key Responsibilities
Review and process incoming collection and administrative email requests, including:
Payment and return transfers
Payment location and research
Tax return modifications
Low-volume returns
Charge-off reports
Federal extensions
Delinquency clearance
Re‑establish billing
TAS entity updates
Internal and external (600) refunds
Account merges
Process Review Items (PRI)
Levies and 5009L certifications
Prepare, file, review, and process Administrative Support documentation
Compute payoff amounts and respond to general financial inquiries
Answer incoming calls from taxpayers and internal staff
Respond to inquiries verbally and in writing (email/letters)
Research and resolve:
Tax clearance applications
Collections maintenance requests
Debt set‑off inquiries
Utilize multiple databases and internet‑based tools for research
Perform accurate data entry into TAS and other internal/external systems
Track individual production and monthly workload metrics
Maintain and manage Administrative Support files
Process weekly low‑balance lien release reports
Required Skills
Basic math skills
Excel experience
Preferred Skills
Google Workspace / Google Tools
#J-18808-Ljbffr
4 Months
Projected Start Date:
January 19, 2026
Work Schedule:
Monday–Friday, 8:00 AM – 5:00 PM (40 hours/week)
Education Requirement:
High School Diploma or equivalent
Work Authorization & Security:
Security clearance required; Local candidates only (Phoenix, AZ)
Position Summary The Customer Service Representative (CSR 4) will support the Administrative Support Unit within AZDOR by handling taxpayer inquiries, processing tax-related requests, and performing administrative and data entry functions. This role requires strong tax knowledge, attention to detail, and the ability to manage multiple systems and customer interactions.
Key Responsibilities
Review and process incoming collection and administrative email requests, including:
Payment and return transfers
Payment location and research
Tax return modifications
Low-volume returns
Charge-off reports
Federal extensions
Delinquency clearance
Re‑establish billing
TAS entity updates
Internal and external (600) refunds
Account merges
Process Review Items (PRI)
Levies and 5009L certifications
Prepare, file, review, and process Administrative Support documentation
Compute payoff amounts and respond to general financial inquiries
Answer incoming calls from taxpayers and internal staff
Respond to inquiries verbally and in writing (email/letters)
Research and resolve:
Tax clearance applications
Collections maintenance requests
Debt set‑off inquiries
Utilize multiple databases and internet‑based tools for research
Perform accurate data entry into TAS and other internal/external systems
Track individual production and monthly workload metrics
Maintain and manage Administrative Support files
Process weekly low‑balance lien release reports
Required Skills
Basic math skills
Excel experience
Preferred Skills
Google Workspace / Google Tools
#J-18808-Ljbffr