Domino's
Customer Service Rep(09248) – 1500 West Hebron Parkway
Domino's, Carrollton, Texas, us, 75011
ABOUT THE JOB
This job is for people who can multi task and thrive in a fast paced environment. Our goal is to get every pizza to our customers as fast as safely possible by operating efficiently in the store and we need more great team members to accomplish this. We are looking for highly motivated applicants who rise to the occasion when business demands. A competitive nature is a must. We are searching for qualified customer service representatives with personality, people skills, and a desire to serve.
We are very flexible with hours and can accommodate a schedule that requires only 1 shift per week or as many as 5‑6 shifts per week. Both daytime and evening shifts are available.
ADVANCEMENT Many of our team members began their careers as delivery drivers or customer service representatives and today are successful Domino’s franchise owners. From customer service representative to management, General Manager to Manager of Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino’s Pizza! Being the best pizza delivery company in the world and every neighborhood requires exceptional team members working together. At Domino’s Pizza, our people come first!
JOB REQUIREMENTS You must be 16 years of age or older.
Operate all equipment
Stock ingredients from delivery area to storage, work area, and walk‑in cooler
Prepare product
Receive and process telephone orders
Complete any required paperwork
Clean equipment and facility daily
Maintain store equipment
TRAINING
Orientation and training provided on the job
Training will focus on:
Taking orders
Labeling boxes
Making pizzas
COMMUNICATION SKILLS Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.
ESSENTIAL FUNCTIONS/SKILLS
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Must be able to make correct monetary change
Verbal, writing, and telephone skills to take and process orders
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
Ability to enter orders using a computer keyboard or touch screen
WORK CONDITIONS Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
In‑store temperatures range from 32°F in cooler to 90°F and above in some work areas
Sudden changes in temperature in work area and while outside
Fumes from food odors
Exposure to cornmeal dust
Cramped quarters including walk‑in cooler
Hot surfaces/tools from oven and hot plates up to 500°F or higher
Sharp edges and moving mechanical parts
SENSING
Talking and listening on telephone
Near and mid‑range vision for most in‑store tasks
Depth perception
Ability to differentiate between hot and cold surfaces
TEMPERAMENTS
The ability to direct activities
Perform repetitive tasks
Work alone and with others
Work adequately under stress
Meet strict quality control standards
Work well with others
Satisfy unhappy customers
Analyze and compile data
Make judgments and decisions
Problem solving
PHYSICAL DEMANDS
Standing – Most tasks performed from a standing position, height 36‑48 inches, walking/jogging/running short distances.
Sitting – Paperwork normally completed at a desk or table.
Lifting – Bulk product deliveries up to 50 pounds, use hand truck, stack onto shelves up to 72”.
Carrying – Large bags/boxes weighing up to 50 pounds, trays of dough (~12 lbs each).
Pushing – Trays on dollies, force up to 7.5 lbs.
Climbing – Infrequent stairs or ladder, maintenance.
Stooping/Bending – Forward bending at waist necessary at assembly station, no flexing knees while standing.
Reaching – Up, down and forward continuous; up to 72” occasionally to turn on/off oven controls, change prices on sign, lift and lower objects to and from shelves.
Hand Tasks – Eye‑hand coordination essential, use forearms and wrists; use pizza peel, cutter; frequent pinching in assembly of cardboard pizza boxes.
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We are very flexible with hours and can accommodate a schedule that requires only 1 shift per week or as many as 5‑6 shifts per week. Both daytime and evening shifts are available.
ADVANCEMENT Many of our team members began their careers as delivery drivers or customer service representatives and today are successful Domino’s franchise owners. From customer service representative to management, General Manager to Manager of Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino’s Pizza! Being the best pizza delivery company in the world and every neighborhood requires exceptional team members working together. At Domino’s Pizza, our people come first!
JOB REQUIREMENTS You must be 16 years of age or older.
Operate all equipment
Stock ingredients from delivery area to storage, work area, and walk‑in cooler
Prepare product
Receive and process telephone orders
Complete any required paperwork
Clean equipment and facility daily
Maintain store equipment
TRAINING
Orientation and training provided on the job
Training will focus on:
Taking orders
Labeling boxes
Making pizzas
COMMUNICATION SKILLS Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.
ESSENTIAL FUNCTIONS/SKILLS
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Must be able to make correct monetary change
Verbal, writing, and telephone skills to take and process orders
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
Ability to enter orders using a computer keyboard or touch screen
WORK CONDITIONS Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
In‑store temperatures range from 32°F in cooler to 90°F and above in some work areas
Sudden changes in temperature in work area and while outside
Fumes from food odors
Exposure to cornmeal dust
Cramped quarters including walk‑in cooler
Hot surfaces/tools from oven and hot plates up to 500°F or higher
Sharp edges and moving mechanical parts
SENSING
Talking and listening on telephone
Near and mid‑range vision for most in‑store tasks
Depth perception
Ability to differentiate between hot and cold surfaces
TEMPERAMENTS
The ability to direct activities
Perform repetitive tasks
Work alone and with others
Work adequately under stress
Meet strict quality control standards
Work well with others
Satisfy unhappy customers
Analyze and compile data
Make judgments and decisions
Problem solving
PHYSICAL DEMANDS
Standing – Most tasks performed from a standing position, height 36‑48 inches, walking/jogging/running short distances.
Sitting – Paperwork normally completed at a desk or table.
Lifting – Bulk product deliveries up to 50 pounds, use hand truck, stack onto shelves up to 72”.
Carrying – Large bags/boxes weighing up to 50 pounds, trays of dough (~12 lbs each).
Pushing – Trays on dollies, force up to 7.5 lbs.
Climbing – Infrequent stairs or ladder, maintenance.
Stooping/Bending – Forward bending at waist necessary at assembly station, no flexing knees while standing.
Reaching – Up, down and forward continuous; up to 72” occasionally to turn on/off oven controls, change prices on sign, lift and lower objects to and from shelves.
Hand Tasks – Eye‑hand coordination essential, use forearms and wrists; use pizza peel, cutter; frequent pinching in assembly of cardboard pizza boxes.
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