Remote Tier I Service Desk Technician — Veteran Support

A government IT service provider is seeking an Associate Service Desk Technician - Tier I to deliver first-tier technical support to Veterans. This fully remote role emphasizes outstanding customer service, aiding users with mobile device setup, login support, and basic hardware/software troubleshooting. Ideal candidates should have customer service experience, knowledge of mobile devices, and familiarity with service desk tools. The position involves creating and documenting tickets, diagnosing issues, and guiding users through solutions. #J-18808-Ljbffr